Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of FabKids

FabKids

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
How would you rate FabKids?
grey stargrey stargrey stargrey stargrey star

FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Cheryl T.
Unfollow Cheryl T.
Share Review
Report Review

Shoes and Outfit
August 25, 2023

Shoes are better quality that I thought they would be for the price I paid. Matching zip up hoodie and sweat pants are good quality too! Good quality, low price!

Date of experience: August 24, 2023
Allison C. — FabKids Rep
over a year old

Hello Cheryl,

Thank you for trusting us to be your source for top-quality items at an affordable price. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.

Best,
Allison

Florida
1 review
0 helpful votes
Follow Jaquan S.
Unfollow Jaquan S.
Share Review
Report Review

Great experience.
August 25, 2023

Great experience & Great prices every time.
Awesome deals & my daughter loves the variety of shoes.

Date of experience: August 24, 2023
Allison C. — FabKids Rep
over a year old

Hello Jaquan,

It is our desire to keep you satisfied with our services and great products at an affordable price. You are our inspiration for doing our best. Thank you and remember, we value you!

Best,
Allison

Pennsylvania
2 reviews
0 helpful votes
Follow Colleen C.
Unfollow Colleen C.
Share Review
Report Review

Dinosaur Sneaks
August 25, 2023

The site was easy to use, great selection, great prices and delivered in a timely manner.

Date of experience: August 24, 2023
Allison C. — FabKids Rep
over a year old

Hello Colleen,

Thank you for sharing your shopping experience with us. We are delighted that you're satisfied with the products and services we provide for our members. It has been a pleasure doing business with you! Have a great day!

Best,
Allison

Colorado
1 review
0 helpful votes
Follow Emilee C.
Unfollow Emilee C.
Share Review
Report Review

Need to expand into girls plus sizes
August 24, 2023

My daughter no longer fits their clothing. She has been in kids plus size clothing for the past 3 years but FabLids doesn't make it easy to cancel the subscription.

Date of experience: August 24, 2023
Allison C. — FabKids Rep
over a year old

Hello Emilee,

All feedback is important to us, so we appreciate the time you took to tell us about your experience the sizes we offer, and the membership. Our Member Services Team will contact you right away.

Best,
Allison

Washington
1 review
0 helpful votes
Follow Dondi Q.
Unfollow Dondi Q.
Share Review
Report Review

Sizes are too confising
August 24, 2023

I can never order the correct size and continuously order too big.

Date of experience: August 24, 2023
Allison C. — FabKids Rep
over a year old

Hello Dondi,

Thank you for sharing your experience with the product sizing. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Kansas
1 review
0 helpful votes
Follow Sara Q.
Unfollow Sara Q.
Share Review
Report Review

I still have not received my order
August 24, 2023

I've been purchasing from FK for over 5 years & absolutely love the product! Accurately advertised & the quality is top notch.

Date of experience: August 24, 2023
Allison C. — FabKids Rep
over a year old

Hello Ella,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the order you haven't received. Our Member Services Team will reach out to you right away.

Best,
Allison

Ohio
1 review
0 helpful votes
Follow Cindy P.
Unfollow Cindy P.
Share Review
Report Review

School clothes
August 24, 2023

Bought leggings and shirts for granddaughter to wear to school. Fit is good and got great deals!

Date of experience: August 23, 2023
Mary L. — FabKids Rep
over a year old

Hello Cindy,

We are so fortunate to have members like you who continuously admire our items. Thank you for choosing FabKids! Have a great day!

Best,
Mary

California
1 review
0 helpful votes
Follow Angelica Z.
Unfollow Angelica Z.
Share Review
Report Review

Absolutely Fabulous!
August 23, 2023

Fabulous. The website was easy to navigate. The selection was Adorable.checkout was easy. My package arrived in a timely manner and the quality was Absolutely Fabulous!

Date of experience: August 23, 2023
Mary L. — FabKids Rep
over a year old

Hello Angelica,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

Best,
Mary

Pennsylvania
2 reviews
0 helpful votes
Follow Donna A.
Unfollow Donna A.
Share Review
Report Review

Fab kid review
August 23, 2023

Very easy to order from the site. My granddaughter enjoyed picking out her outfits and choosing what she wanted.

Date of experience: August 23, 2023
Mary L. — FabKids Rep
over a year old

Hello Donna,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Mary

California
1 review
0 helpful votes
Follow Genevie Q.
Unfollow Genevie Q.
Share Review
Report Review

Inaccurate sizing
August 23, 2023

I measured how it said in here and the sizing was still inaccurate. Shoes are too big now

Date of experience: August 22, 2023
Mary L. — FabKids Rep
over a year old

Hello Genevie,

Thank you for sharing your experience with the shoes that you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Georgia
1 review
0 helpful votes
Follow Jerrie K.
Unfollow Jerrie K.
Share Review
Report Review

Very Pleased
August 23, 2023

I have only ordered twice but both times have been very satisfying. Shipping was fast both times. Will be returning back to purchase more.

Date of experience: August 22, 2023
Lia B. — FabKids Rep
over a year old

Hello Jerrie,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Florida
2 reviews
0 helpful votes
Follow Jemeka Z.
Unfollow Jemeka Z.
Share Review
Report Review

Same shoe
August 23, 2023

I received two right shoes, and no one tried to send me the correct items.

Date of experience: August 22, 2023
Lia B. — FabKids Rep
over a year old

Hello Jameka,

We regretfully note that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Texas
1 review
0 helpful votes
Follow Jade X.
Unfollow Jade X.
Share Review
Report Review

***
August 23, 2023

It was amazing! Shipping took forever, but my baby loves her shoes!

Date of experience: August 22, 2023
Lia B. — FabKids Rep
over a year old

Hello Jade,

We are sorry to hear that you were not satisfied with our shipping policy. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

California
1 review
0 helpful votes
Follow Devon M.
Unfollow Devon M.
Share Review
Report Review

10/10!
August 23, 2023

Got two pairs of shoes for only $10. Love FabKids because the styles are the same as big box stores but the design is still unique so when my daughter goes to school there isn't 9 other girls wearing the same thing as her.

Date of experience: August 22, 2023
Lia B. — FabKids Rep
over a year old

Hello Devon,

We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.

Best,
Lia

Georgia
1 review
0 helpful votes
Follow Sherri P.
Unfollow Sherri P.
Share Review
Report Review

Expensive
August 23, 2023

If you don't mind paying high prices then this may be for you

Date of experience: August 22, 2023
Lia B. — FabKids Rep
over a year old

Hello Jada,

We regretfully note that we received your feedback regarding our prices. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

New York
1 review
0 helpful votes
Follow Aisetou C.
Unfollow Aisetou C.
Share Review
Report Review

Comfortable
August 22, 2023

Good looking shoes and looks great on me girls and I love the look on them!

Date of experience: August 22, 2023
Lia B. — FabKids Rep
over a year old

Hello Aisetou,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!

Best,
Lia

Texas
1 review
0 helpful votes
Follow Erika K.
Unfollow Erika K.
Share Review
Report Review

Subscription
August 22, 2023

Not sure how I missed I was being signed up for a subscription but I was and then charged $50 because I hadn't purchased anything in that month so I cancelled right away

Date of experience: August 22, 2023
Lia B. — FabKids Rep
over a year old

Hello Erika,

It is with great regret that we received your feedback regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Florida
1 review
0 helpful votes
Follow Carrie H.
Unfollow Carrie H.
Share Review
Report Review

Not price shown
August 22, 2023

The shoes were supposed to be a vip $5 deal thats not what the ended up being i have 7 kids

Date of experience: August 22, 2023
Lia B. — FabKids Rep
over a year old

Hello Carrie,

We appreciate the feedback you shared regarding the prices we have. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Arizona
1 review
0 helpful votes
Follow Rhyan H.
Unfollow Rhyan H.
Share Review
Report Review

Still haven't received
August 22, 2023

Ordered placed 6Aug, ETA 12-20Aug, today is 22Aug and it still haven't left TX (state it shipped from). Sigh. Canceling membership.

Date of experience: August 22, 2023
Lia B. — FabKids Rep
over a year old

Hello Rhyan,

We appreciate the feedback you shared regarding your purchase. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Alaska
2 reviews
0 helpful votes
Follow Dana D.
Unfollow Dana D.
Share Review
Report Review

Perfect!
August 22, 2023

They are good quality, and look better than the picture

Date of experience: August 22, 2023
Lia B. — FabKids Rep
over a year old

Hello Dana,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia