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FabKids

3.2

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From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
How would you rate FabKids?
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FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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Love the clothes you have
September 4, 2023

Easy to navigate through your site and cute good quality clothes

Date of experience: September 4, 2023
Allison C. — FabKids Rep
over a year old

Hello Boobies,

Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.

Best,
Allison

Illinois
1 review
0 helpful votes
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So cute
September 3, 2023

Love the shoes exactly what I was expecting will buy again

Date of experience: September 3, 2023
Mary L. — FabKids Rep
over a year old

Hello Kirsten,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

Best,
Mary

California
1 review
0 helpful votes
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A good place to shop for kids
September 1, 2023

I got the wrong shoes and hopefully I get the right shoes that you guys didn't have too much to pick from. But other than that I love ordering from you guys. You guys are always on time thank you

Date of experience: September 1, 2023
Mary L. — FabKids Rep
over a year old

Hello Katina,

We are so fortunate to have members like you who continuously admire our items. Thank you for choosing FabKids! Have a great day!

Best,
Mary

Virginia
1 review
0 helpful votes
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Money taken items never shipped
September 1, 2023

I signed up for shoes for my kids. My first order arrived. Second order was double the price and no shoes to show for it.

Date of experience: September 1, 2023
Mary L. — FabKids Rep
over a year old

Hello Kayla,

Thank you for sharing your experience with the order you made on the account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Georgia
1 review
0 helpful votes
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Shipping is a nightmare
September 1, 2023

I order 6 pairs of shoes for my kids and when they finally did turn up, they were great and the kids love them. However, the shipping was awful! It took 3 weeks to get from Indiana to Georgia, the tracking never worked and it randomly showed up one day. Now, I do understand that once it leaves their facility, they have no control over it, but they do have control over who they use for shipping, so they do hold a level of blame. Due to the shipping issues, I won't be ordering again, I don't want to wait 3 weeks or more for shoes.

Date of experience: September 1, 2023
Mary L. — FabKids Rep
over a year old

Hello Kristi,

Thank you for sharing your experience with your orde and the shipping period. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Delaware
2 reviews
0 helpful votes
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Thanks for the clothes!
September 1, 2023

I was able to purchase many items for my multi aged grandchildren here at our site, Thanks!

Date of experience: September 1, 2023
Mary L. — FabKids Rep
over a year old

Hello Allison,

We are so fortunate to have members like you who continuously admire our items. Thank you for choosing FabKids! Have a great day!

Best,
Mary

Florida
1 review
0 helpful votes
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Merchandise never received
September 1, 2023

I placed an order on 7/18 and never received items, I was forced to call to find out the items were out of stock.

Date of experience: September 1, 2023
Mary L. — FabKids Rep
over a year old

Hello Kadesha,

Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

South Carolina
1 review
0 helpful votes
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Matching Set
September 1, 2023

I was sent two different sizes for the top and bottome

Date of experience: September 1, 2023
Mary L. — FabKids Rep
over a year old

Hello Lakendra,

Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Texas
1 review
0 helpful votes
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Kids shoes
September 1, 2023

Bought my great grandson 3 prs of shoes love them thank you

Date of experience: September 1, 2023
Mary L. — FabKids Rep
over a year old

Hello Lesa,

We are so fortunate to have members like you who continuously admire our items. Thank you for choosing FabKids! Have a great day!

Best,
Mary

Canada
1 review
0 helpful votes
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Fabulous finds
September 1, 2023

Your shoes and clothing I purchased for my daughter (20 months) to wear to her first time of daycare are super cute but also affordable for a single mother. My daughter loves the shoes so much, she thinks she is special when she wears them. Thank you! Definitely going to be purchasing more from you in the future.

Date of experience: September 1, 2023
Mary L. — FabKids Rep
over a year old

Hello Jessica,

Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing FabKids items! We hope you will always have a fabulous experience with us in the future!

Best,
Mary

California
1 review
0 helpful votes
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Worst costumer service ever!

Cheap footwear, you pay less for a same low quality shoes at the dollar store.
I do not recommend and wont buy again!

Date of experience: August 29, 2023
Lia B. — FabKids Rep
over a year old

Hello Livia,

We are sorry to hear that the item you got did not meet your expectations. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

California
3 reviews
0 helpful votes
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Unicorn boots
August 28, 2023

Bought for granddaughters fall/winter boots, they loved them.

Date of experience: August 28, 2023
Lia B. — FabKids Rep
over a year old

Hello Jama,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.

Best,
Lia

Alabama
1 review
0 helpful votes
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Shoes
August 28, 2023

Ordered my daughter a pair of shoes for her first day of school and the little girl size 3 is made to fit an adult. Definitely do not fit a 10 year old little girl! Should really be more descriptive with size!

Date of experience: August 28, 2023
Lia B. — FabKids Rep
over a year old

Hello Alexandria,

We are sorry to hear that you were not satisfied with the item that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Kentucky
1 review
0 helpful votes
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Pricing
August 27, 2023

Not happy with your prices for the quality of the clothing. Your items have become too expensive

Date of experience: August 26, 2023
Mary L. — FabKids Rep
over a year old

Hello Jasmin,

Thank you for sharing your experience with the prices of our items online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Texas
1 review
0 helpful votes
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Ordered shoes and it took about 3 weeks for them to show up. Not actually a big deal to me but I was skeptical the whole time if I had been scammed. They finally got here and look good. Next we will see how long they hold up to my 6yo. Love the prices, just hope it's worth it!

Date of experience: August 26, 2023
Mary L. — FabKids Rep
over a year old

Hello Erin,

Thank you for sharing your experience with the shipping time of the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Florida
1 review
0 helpful votes
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Loved the deals
August 26, 2023

Received my items quickly and they fit perfect and look great.

Date of experience: August 26, 2023
Mary L. — FabKids Rep
over a year old

Hello Jenna,

It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary

New Mexico
1 review
0 helpful votes
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Mason loves his clothes
August 25, 2023

Mason especially loves the sweats. He also really likes the flannel over shirt.

Date of experience: August 25, 2023
Mary L. — FabKids Rep
over a year old

Hello Corbett,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

Best,
Mary

Ohio
2 reviews
0 helpful votes
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Shoe fits
August 25, 2023

Loved it the shoes was perfect and was a good choice that my daughter wanted and it was also perfect size not to big or small my daughter was so happy when they arrived.

Date of experience: August 25, 2023
Mary L. — FabKids Rep
over a year old

Hello Ashley,

We are so fortunate to have members like you who continuously admire our items. Thank you for choosing FabKids. Have a great day!

Best,
Mary

Oklahoma
1 review
0 helpful votes
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Very cute and priced well
August 25, 2023

The items I purchased were two pairs of shoes, and they worked very well for my child, along with the fact that they were priced extremely well for the way kids are on their shoes.

Date of experience: August 25, 2023
Mary L. — FabKids Rep
over a year old

Hello Jaz,

Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing FabKids items! We hope you will always have a great experience with us in the future!

Best,
Mary

Denmark
1 review
0 helpful votes
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The items i purchased were of good quality and better that their price. Fast shipping. Overall good transaction.

Date of experience: August 25, 2023
Mary L. — FabKids Rep
over a year old

Hello Estella,

It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary