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FabKids

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
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FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166

We monitor reviews for authenticity

Florida
2 reviews
0 helpful votes
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Stylish
August 19, 2024

Good deal! Great shoe! It's hard to find shoes that my gran likes and will wear. The quality is great and their stylish for a ten yr old

Date of experience: August 9, 2024
Iowa
1 review
0 helpful votes
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Bad
August 19, 2024

I still haven't received my merchandise so why would I give you a good rating?

Date of experience: August 9, 2024
Hawaii
1 review
0 helpful votes
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You a fraud
August 19, 2024

No where on the site does it state you charge $49 a month. I been trying to contact you and no way of getting a hold of you. You won't do call backs like it says

Date of experience: August 9, 2024
Canada
1 review
0 helpful votes
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Clothes
August 19, 2024

I love purchasing clothes from just fabkids. They clothes are so cute and durable

Date of experience: August 9, 2024
California
1 review
0 helpful votes
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Great
August 19, 2024

Great! Love the clothes and shoes! My daughter loved the first pair of sparkly/light up shoes we got so I had to get the same pair again an add a dress sweater for any season

Date of experience: August 9, 2024
Alabama
1 review
0 helpful votes
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Missing pair of shoes
August 19, 2024

I was missing a pair of shoes from my order. I reached out via email but still haven't heard anything back about it.

Date of experience: August 8, 2024
Texas
1 review
0 helpful votes
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Happy Grandkids
August 18, 2024
Updated review

I have 21 grandchildren. And they don't all live close by. This site is wonderful because it lets my grandchildren show me things they like and I can send them for birthdays, Christmas or just because. The deals are amazing and the quality is great!

Date of experience: August 8, 2024

Very Happy
January 8, 2023
Previous review

I joined the VIP club and I ordered some adorable boots and outfits for 2 of my granddaughters for Christmas. They absolutely love everything! And their Mom loves the quality and fit, all true to size.

Date of experience: January 8, 2023
Florida
1 review
0 helpful votes
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Amazing quality at a great price
August 18, 2024

An ad for FabKids popped up on my Facebook feed and I saw that tons of my friends had liked their page. I took a look at their website and was amazed at the amount of different types of shoes I could get for my kiddo! I ordered 3 pairs for less than $25 and they came within a week of the purchase. The quality is 10/10 and my daughter loves them!

Date of experience: August 8, 2024
Illinois
1 review
0 helpful votes
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Shoes were cheap and flimsy...however, with the price and all, I'd expected that. So they were as I suspected, and I do like them. They just are built for kids, not a 155 pound adult, so I doubt they'll last. However, I get to annoy and embarass my kids and grandkids until they fall apart! Side note; fit was perfect. The lack of one star is because I had to go and cancel the VIP thing...but they did and they are refunding the money.

Date of experience: August 8, 2024
California
1 review
0 helpful votes
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Extremely late order
August 18, 2024

I've never ever had an order take so long to be delivered — it actually took forever to ship out. I'm not too sure if I would give it a second chance.

Date of experience: August 8, 2024
New Mexico
1 review
0 helpful votes
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Shoes
August 18, 2024

Pretty good, took a while to ship, but other than that no complaints. Kids love their new shoes!

Date of experience: August 8, 2024
Ohio
1 review
0 helpful votes
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I ordered two pairs of shoes and they sent me two different shoes that I had not ordered. They wanted me to go through all of the work with returning and re-ordering and refunding my money instead of making it right on their end since it was their fault. Needless to say, I am very disappointed

Date of experience: August 8, 2024
Texas
1 review
0 helpful votes
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Great price, cool shoes!
August 18, 2024

Saw the commercial on TV and purchased the shoes for my 4 year old for back to school. Really impressed with the quality and style of the shoes for the price.

Date of experience: August 8, 2024
Virginia
1 review
0 helpful votes
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Great value and cute shoes
August 18, 2024

I went onto fab kids for my daughters back to school shoes, after seeing a big sale advertised. I thought with buying such discounted shoes they wouldn't be as nice, but I took a chance and bought two pairs for less than $15. The light up ones are so cute and she loves them. Along with the black unicorn ones, which she says are very comfortable. Overall very pleased. Great solution for cute shoes for kids who tend to wear out shoes quickly like my kids do!

Date of experience: August 8, 2024
Alabama
2 reviews
0 helpful votes
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Shoes
August 18, 2024

I was ordering from this site as it says "FabKids". I was ordering shoes for a 12 year old. When they came in, the shoes were a womens size and way too big. If this is a "kids" site, why are the sizes for adults? There was no distinction of whether the shoes were kids sizes or adult sizes.

Date of experience: August 8, 2024
Mexico
1 review
0 helpful votes
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I can't believe that of the monthly money they withdraw on the VIP membership, they convert money into points and make it so difficult and confusing to use. One always end up losing in these conversions. Then they allow you to use one credit that is worth about 30-40 dollars against a 5 dollar item. That is robbery through and through. The lack of transparency with their customer service is unreal. And the quality of tje clothes is so poor, it smells like plastic and the shoes literally have a crease that breaks into the shoe as they bend.

Date of experience: August 8, 2024
Oklahoma
1 review
0 helpful votes
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2 thumbs up
August 18, 2024

The shoe quality is great and they are true to the picture. I went with the size chart and should have gone a size smaller, but she will grow into them non-the-less!

Date of experience: August 8, 2024
Illinois
3 reviews
0 helpful votes
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Great choices
August 18, 2024

There are always so many styles and colors and sizes to choose from. It makes shopping so easy!

Date of experience: August 8, 2024
Texas
1 review
0 helpful votes
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I took advantage of the current sale and OMG, my daughters loved the shoes I purchased. Sized do vary so you may have to return some, however the returning option is quick and easy.
Love FabKids for back to school shoe shopping

Date of experience: August 8, 2024
Florida
1 review
0 helpful votes
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*****
August 18, 2024

Ordered 11 pairs for my grandchildren & loved them all.

Date of experience: August 8, 2024