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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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We placed our first order on the 9th, yet we still have not received it nor has our tracking information been updated! I reached out to customer service yesterday and was met with some off putting responses as far as the tracking and where my package was, in addition to my questioning the fact my card would be charged again for September without having received my first package when I simply asked for my "subscription" to be placed on hold and my card not charged till I had in fact received my first order. The representative told me I could contact customer care between the 1st and the 5th to hold for September. Very disappointing!
The site is easy to use, but options are limited for larger sizes. I ordered shoes for my child and 2 weeks later, still no shoes.
I was told delivery 8/20/24. Still nothing. No text saying delay. Horrible with tracking and communication
Ita hard to come by affordable shoes that are good quality nowadays. Fabkids shoes are 5 for the first order, and they haven't let me down. I really love their shoes for my daughter.
Very satisfied just got them, my grandson is gonna love them
Ordered a few times and pretty good quality items, definitely like the sale prices, easy to use website
My daughter wore each pair and they didn't even last a school day. The inside of the shoes are all coming apart after less than a day of wear.
Ordered items 2 weeks ago and still have not received them.
I ordered my daughter school sneakers thinking they will be here in a timely manner, and their not. These are her school shoes so before I ordered I checked the dates it said it would be here before spending my last on them. I ordered on the 14th and checked tracking and it's still sitting waiting for a carrier and today is the 21st! It's ridiculous! If I would have known that I could have just went to a store and brought her some shoes but now I can't because that was my LAST! I think I will be canceling and getting a refund… been a customer for some time now so I'll hate to leave but I have too.
I have not received my purchase yet from FabKids. I am checking to see if they can track it for me.
Came early delivery and my daughter loves her shoes
I Still Have Not Received My Order The Shipping Process Takes Way To Long My Kids Still Haven't Got There Shoes For School
I have ordered two pairs of canvas shoes for my girl. Once they dispatched I got a mail notification then tracking details. When I checked tracking number it says the order was delivered in/at mail. But in reality I got my order after three days of that delivered message. In three days i tried to check in fabkids app to find a way to check out about my order. There's nothing.I thought I lost it and cancelled my vip subscription and will never buy from this site.even I got my delivery I don't want to buy from fabkids.
My first time purchasing from FabKids. The quality seems ok. The shoes are not accurate. They run on the smaller side. The clothes doesn't have much stretch and seemed like they shrunk after a wash. I will purchase again and see. So far, no issues and it's affordable clothing.
Been almost a month and I still haven't received it
Awesome shoes, they all fit great and the kids loved them. The price on the sale was outstanding!
My shoes came to days late after I was told they'll be here that Monday…I had to keep my baby home from school cause she had no shoes to
This is awful. They started school on the 20th I ordered the shoes on the 6th.
Definitely my last time
I contacted your representatives who were no help at all. Very poor customer service and I never received my items.
Cute shoes at an unbeatable price for my kids for back to school!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members