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FabKids

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
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FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Shoes
August 31, 2024

My granddaughters loved them they fit perfect,just enough room to grow

Date of experience: August 21, 2024
Wisconsin
1 review
0 helpful votes
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Still waiting
August 31, 2024

I received my tracking info the following day from placing my order. However, 6 days later I am still waiting for the carrier to pick up my order, so no clue if I'll get delivery before school starts.

Date of experience: August 21, 2024
Maine
1 review
0 helpful votes
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Slow shipping
August 31, 2024

Still waiting on my order. Ordered August 5 and still have not received 2 weeks later. Only response is that it has shipped!

Date of experience: August 21, 2024
Texas
1 review
0 helpful votes
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Too long to receive order
August 31, 2024

I still don't have my order. It's taking way too long to receive this shipment.

Date of experience: August 20, 2024
Georgia
1 review
0 helpful votes
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Sure Fit
August 31, 2024

I went up a size and the shoes were a perfect fit. I am not crazy about the styles and multicolored shoes but my Grandaughter needed more closed in shoes and the price was good for new customers but the price goes up on your next order which is a waste

Date of experience: August 20, 2024
Texas
1 review
0 helpful votes
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Amazing service
August 31, 2024

Service was easy to navigate the pictures were clear and was easy to select, getting started and the whole process was easy love all the choice they have! Definitely a site to use for your kids!

Date of experience: August 20, 2024
Nebraska
1 review
0 helpful votes
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Review
August 31, 2024

Nice quality for the price. I was very satisfied with my purchase

Date of experience: August 20, 2024
Missouri
1 review
0 helpful votes
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Still haven't received
August 31, 2024

I still have yet to receive my package I've been so busy trying to get other options for my kids shoes because the order was needed for back to school I've tried being patient seeing as tho it took a while in the beginning to even get a delivery date now it's saying it's been delivered and it hasnt

Date of experience: August 20, 2024
Florida
1 review
0 helpful votes
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Haven't received
August 31, 2024

My order said it would arrive Tuesday august 20th and then day of just updated to on the way. When I spoke to a representative about the situation all they can tell me is it's on the way.

Date of experience: August 20, 2024
California
1 review
0 helpful votes
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Kids shoes
August 31, 2024

The boys shoe's ran small not happy with that 🤦🏾‍ and they are so cute but it's hard for them to put on themselves they definitely need assistance with frustration.

Date of experience: August 20, 2024
Illinois
1 review
0 helpful votes
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Kids shoes
August 31, 2024

I ordered rhe shoes almost 2 weeks ago for my kids and i still haven't received them. The tracking said Tuesday and today is Tuesday and it's saying to check back for a delivery date. Very inconvenient

Date of experience: August 20, 2024
Michigan
3 reviews
0 helpful votes
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Shoes
August 31, 2024

Grand daughter loved her new shoes, they fit very well

Date of experience: August 20, 2024
Colorado
1 review
0 helpful votes
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Haven't received
August 31, 2024

Haven't received yet… shipment is running very behind.

Date of experience: August 20, 2024
Colorado
1 review
0 helpful votes
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My daughter loves these outfits and it makes it easier to shop. She says they are super trendy. However recently they sent the wrong size top to a matching set which is very frustrating.

Date of experience: August 20, 2024
Maryland
1 review
0 helpful votes
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Items came in great condition
August 31, 2024

I love each and everyone of them. Looks amazing on my kids.

Date of experience: August 20, 2024
Texas
1 review
0 helpful votes
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Shoes
August 31, 2024

Every thing was great! Like the quality! Will order again.

Date of experience: August 20, 2024
Florida
1 review
0 helpful votes
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Very disappointed
August 31, 2024

I ordered my daughter some shoes for school on 8/9. It is 8/20 and I have yet to get my shipment. The tracking says "will be delivered 8/19". When attempting to find why there is a delay no one can answer me. Worst experience ever with purchasing online.

Date of experience: August 20, 2024
Texas
1 review
0 helpful votes
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Still haven't received
August 31, 2024

I havent received my purchase yet so have no idea about quality of items.

Date of experience: August 20, 2024
California
1 review
0 helpful votes
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Good Quality Shoes at Great Price
August 31, 2024

My daughter absolutely loves all seven pairs of shoes I got her and I love it only cost me $61 delivered. Even if I went to a cheap discount store I'd be lucky to get 3 pairs for that price & they wouldn't be the high quality shoes that last and last like these do. Her shoes from last years are still in great shape and are only being replaced because they're outgrown.

Date of experience: August 20, 2024
Florida
1 review
0 helpful votes
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Haven't received
August 31, 2024

At first I got a message saying my shipment was gonna be delayed then it was supposed to be here today by 5 PM and at 5 PM. I checked again and now there's no delivery date at all. Still have not received it.I am very disappointed!

Date of experience: August 20, 2024