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FabKids

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
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FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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I ordered the cutest shoes online for my niece. Perfect

Date of experience: August 20, 2024
Pennsylvania
1 review
0 helpful votes
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Never received
August 31, 2024

I never received my daughters pink uggs. And i'm very upset

Date of experience: August 20, 2024
California
1 review
0 helpful votes
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Perfect
August 31, 2024

First time customer I will continue to purchase items

Date of experience: August 20, 2024
Wisconsin
1 review
0 helpful votes
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Great shoes for a good price
August 31, 2024

They have great shoes for decent prices but i wish we didn't have to subscribe for a membership to buy them. I would definitely keep buying.

Date of experience: August 20, 2024
North Carolina
1 review
0 helpful votes
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Perfect for Back to School!
August 31, 2024

Perfect for back to school. My daughter loves them!

Date of experience: August 20, 2024
Texas
1 review
0 helpful votes
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Missing shoes
August 31, 2024

I would love to be able to review these shoes, unfortunately, I still have not received them. I have had 3 different delivery dates and been told by 2 different representatives that it is still within their delivery window even though both told me they would be here the following day.

Date of experience: August 20, 2024
Michigan
1 review
0 helpful votes
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Order has not arrived
August 31, 2024

I put order in on 8/5 and today is 8/20 and still has not arrived.

Date of experience: August 20, 2024
Maine
1 review
0 helpful votes
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Never Arrived
August 31, 2024

My order is 2 weeks late and I can't seem to get in touch with an actual person to help me. I will never deal with this company again

Date of experience: August 20, 2024
Florida
1 review
0 helpful votes
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Shipping delay
August 31, 2024

Didn't not receive my order yet, it is 8/20/2024, it was ordered on 8/13 and I was told it would be here the latest 8/20.

Date of experience: August 20, 2024
Indiana
1 review
0 helpful votes
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Ordered shoes
August 31, 2024

Ordered shoes on 7 August delivery date was supposed to be on August 19 still no updates on our packages and it is already August 20 and apparently my package is still in Atlanta Georgia and has been for two days maybe three it's been almost 2 full weeks and still no package or update

Date of experience: August 20, 2024
New York
1 review
0 helpful votes
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Very poor quality
August 31, 2024

I ordered 4 pairs of shoes and several clothing pieces and all of them are such cheap quality. The one pair of shoes is already separating from the sole and my daughter wore them once at the playground one afternoon. The leggings are very thin, as are the dresses and skirt I ordered. I would not recommend any of the items.
Shipping also took a long time. When I attempted to call to discuss the issues with quality, twice I requested a call back and never received one. Poor customer service.

Date of experience: August 20, 2024
Kansas
1 review
0 helpful votes
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Adorable Dresses and well made shoes
August 31, 2024

My niece loves them. All clothes well made and shoes are all very durable

Date of experience: August 20, 2024
Maine
1 review
0 helpful votes
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Still haven't received my order
August 31, 2024

Tracking hasn't been updated in a week and arrival time was supposed to be last Friday! Still has not arrived! Not happy

Date of experience: August 20, 2024
Canada
2 reviews
0 helpful votes
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Good Quality Clothes
August 31, 2024

The clothes are well made. Service is excellent and the website is easy to use. I wish more clothes were tailored to the more slender boy.

Date of experience: August 20, 2024
Texas
1 review
0 helpful votes
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Great service
August 31, 2024

Always gave me updates on delivery times! Very easy to place order as well.

Date of experience: August 20, 2024
Canada
1 review
0 helpful votes
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Great Clothing
August 31, 2024

Very pleased with all the clothing that I order for my little ones. Size and quality of clothing are great. Highly recommend signing up for the subscription even more great deals as VIP.

Date of experience: August 20, 2024
Alabama
1 review
0 helpful votes
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I'd give zero stars, if possible
August 31, 2024

I made an order on 2 August, tracking number said delivery eta 13 August, contacted CS on 15 August and was told delivery window was open until 16 August; contacted CS again 18 August, again told order was within delivery window that should have closed two days prior! But was assured 'order will arrive Monday or Tuesday', still no delivery! Finally issued refund! Will never order again! Total scam!

Date of experience: August 20, 2024
Texas
1 review
0 helpful votes
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So upset
August 31, 2024

I placed an order and it says left facility in Texas last Thursday and no destination so far. It's lost somewhere! Wanted the shoes for a cute outfit and have plenty of time and still haven't got them yet

Date of experience: August 20, 2024
New Mexico
1 review
0 helpful votes
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Kids shoes
August 31, 2024

My kids love there new shoes from FabKids. When one of them seen there light up shoes so did her eyes, she is so please.

Date of experience: August 20, 2024
Ohio
2 reviews
0 helpful votes
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The shoes were exactly as advertised and my granddaughter loved them.

Date of experience: August 20, 2024