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FabKids

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
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FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Meh This Time Around đŸ˜‘
September 2, 2024

Well firstly a lot of the things I wanted ended up selling out quite quickly which wasent a problem once I got my cart to look the way I wanted it to. I rearranged bundles and added points and got a $300 and something dollar purchase down to $185. But of course when I got to check out….the check out is glitching, won't work, whatever the case is. I attempted to refresh the page 3 times, got my cart down to $185 and, still was unable to check out. Closed out the entire window and came back in yadda yadda yadda. Now why didn't I just attempt to call customer service after like the second or 3rd try? Because I knew that if I went through customer service there was gonna be some sort of misunderstanding and I would end up paying more than $185 obviously. So basically that's what happened after I gave up and called customer service. I ended up not using a credit, and paying $289.67 for the entire purchase. Not only that….my package was delayed, which has never happened before and upon reaching out to customer service about the situation the only thing that could be done was to refund me the credit that I never used……*ugh! Now had I waited for whatever the website had going on to subside, more items in my cart would have sold out and I would have had to do a circus all over again to get products I only semi like and/or want. This is honestly the most hassle for a haggle I've ever had to do with FabKids and and I don't think I have EVER had to call customer service for technical or other purchase difficulties! So….meh…….probably would have been a better review had I not missed out on saving $54.68 and had the clothes I over purchased by now but….meh.

Date of experience: August 22, 2024
New York
1 review
0 helpful votes
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Not great quality
September 2, 2024

They won't last long. Very cheaply made. Glad I didn't pay more than I did. I'm disappointed. The phot was definitely miss leading

Date of experience: August 22, 2024
Illinois
1 review
0 helpful votes
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Unsatisfied with long shipping
September 2, 2024

I ordered 8/7 and it's 8/22 and my items have still not arrived! They're not even close to where I am and I think I'll be cancelling my subscription already.

Date of experience: August 22, 2024
Texas
1 review
0 helpful votes
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Love the fit and quality!
September 1, 2024

Easy to order, great sales, quick shipping, and the cutest picks that fit so well.

Date of experience: August 22, 2024
California
1 review
0 helpful votes
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Cheap, but not cheaply MADE!
September 1, 2024

I LOOOOOOVE ALL OF THE SHOES I GOT FOR OUR KINDERGARTENER. WE BOUGHT DURING YOUR $4.99 SALE DEAL. EVEN TWO PAIRS OF LIGHT UP SHOES WHICH EVERY TODDLER AND KIDS NEEDS. YOU MADE HER TRANSITION FROM HOMESCHOOLING TO CHARTER IN-PERSON KINDERGARTEN SO MUCH EASIER BECAUSE SHE HAD COOL SHOES TO PICK OUT EACH MORNING. THANK YOU FABKIDS, YOU GUYS ARE GAMECHANGERS!

Date of experience: August 22, 2024
California
1 review
0 helpful votes
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Super cut3
September 1, 2024

The shoes are super cute exactly how they look not heavy at all my daughter loves them.

Date of experience: August 22, 2024
Texas
1 review
0 helpful votes
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Fast and good quality
September 1, 2024

My experience was wonderful, I love the shoes especially the price for kids at this age. They are definitely worth getting and they came in fast.

Date of experience: August 22, 2024
Maryland
1 review
0 helpful votes
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Good products
September 1, 2024

I loved it please have more products. I'm with JustFab for 11 years now. Always find something I

Date of experience: August 22, 2024
California
1 review
0 helpful votes
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Shoes
September 1, 2024

The size 7 pink slippers were huge they looked like a man's size and they were dirty I'd like to return them.

Date of experience: August 22, 2024
Tennessee
1 review
0 helpful votes
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Happy
September 1, 2024

Kids loved all of the shoes. Everything was great.

Date of experience: August 22, 2024
Wisconsin
1 review
0 helpful votes
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Decent Product
September 1, 2024

The sizes seem to be true to size and are just as described. Haven't had long enough to really see how they hold up but they seem well made.

Date of experience: August 22, 2024
New York
1 review
0 helpful votes
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Beautiful shoes
September 1, 2024

Parcel arrived early, no delays and shoes are so beautiful.

Date of experience: August 22, 2024
New Jersey
1 review
0 helpful votes
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Quality purchase
September 1, 2024

The sweat suit and shoes I purchased for back to school was a hit. My daughter loved the glittery combat boots and sneakers with the glittery star. The black sweatsuit was thick and soft. The cute kitten tee was just the accent to make it come all together.

Date of experience: August 22, 2024
California
1 review
0 helpful votes
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Cheap quality
September 1, 2024

Very cheap quality clothes for the price and the sizes are always way off

Date of experience: August 21, 2024
Michigan
1 review
0 helpful votes
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Not happy
September 1, 2024

I still haven't gotten my order I ordered weeks ago! That's my kids school clothes and school started Monday!

Date of experience: August 21, 2024
South Carolina
1 review
0 helpful votes
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Have not Received
August 31, 2024

As of 8/21/24, I have not received any items in my order. Original expected arrival date was 8/12/24. These were supposed to be 'First Day of School' shoes for my children.

Date of experience: August 21, 2024
Texas
1 review
0 helpful votes
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Horrible
August 31, 2024

I haven't even received it yet y'all didn't ship it for 2 weeks it's just all a lot tbh I'd like my money back

Date of experience: August 21, 2024
Ohio
1 review
0 helpful votes
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No delivery
August 31, 2024

I have not received my order yet. It was delayed and said to expect it on August 19 and I still don't have it

Date of experience: August 21, 2024
Pennsylvania
1 review
0 helpful votes
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Shipping
August 31, 2024

I received an email the first day I order, saying shipping was delayed. No biggy, but since said message, nothing has been update. It said my package left the facility over a week ago in Cali, i haven't seen movement in the "tracking" for over a week.

I called to cancel my VIP, but was told if I canceled before I received my package it would cancel the order… doesn't seem right? I'm over all annoyed with fabkids and probably will end up canceling my order. These were supposed to be here for school and I don't think I'll get it anytime soon.

Date of experience: August 21, 2024
Texas
1 review
0 helpful votes
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Fabulous
August 31, 2024

My grandkids loved the shoes.Especially the unicorn shoes. My grandson liked the lofers. He liked the comfort. The sparkles were a big plus.

Date of experience: August 21, 2024