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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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My son had a growth spurt and I needed to return all of the items I purchased! Luckily the next size up was available for all of the items and I had them at my door within 10 days. It was so easy.
At first I used to place orders and they would come, then they started coming broken, items broken, then my packages too forever and now I never got my package. I called customer service to cancel my account and get a refund, the woman o. The phone told me they didn't send me my order because "items were damaged " so the carrier sent it back to them - Fabkids. No one reached out to me to tell me they got my order back or they would refund me. I had to call and send emails, the woman told me I would get a refund within 5-7 days. I still haven't received any refund or any items. I'll never ever use this site again and I'll also make sure I share my experience so this doesn't happen to other people.
Hello Andrea,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Desde noviembre 8 2022 hice una orden y vamos pa 2 meses que no las he recibido!
Hola Antonio,
Agradecemos que nos haya informado sobre esto y le pedimos disculpas por cualquier inconveniente que haya tenido con su pedido. ¡Lo valoramos como miembro y queremos hacer las cosas bien! Un representante de nuestro Equipo de Servicios para Miembros le enviará un correo electrónico de inmediato.
Mejor,
Ivy
Was able to order what I wanted on the sizes I wanted. I received them in a timely manner. My kids love the shoes.
Hello Jan,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. Have a fantastic day!
Best,
Lia
Ordered a bunch of items for 3 kids waited 2 weeks and still receive so I called and the people that pick up to ship said they were waiting on a label so called customer service and they said it shipped that day to give them another 5 days. Then it still never showed up so I called and they said that the products were reported damaged so I asked them why they didn't try and reach out and they had no answer. Then I asked the lady on the phone if they could express ship since there was so much trouble and she said no it would cost me more then they canceled my order instead of resending me the items. So bad place to order it's a scam they make you seem like your getting a great deal then they cancel cause it was such a great discount. So I certainly don't suggest getting anything from them.
Hello Nichole,
It is with great regret that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Maybe I missed something but I didn't realize this was a subscription. I thought I was just ordering a pair of boots for my daughter, and now I have a payment for the monthly subscription that I wasn't expecting.
Hello Leah,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I ordered Nov 25th hoping to get items in time for Christmas. It's the 18th of December and I don't have them
Hello Jesseca,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Ann,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services!
Best,
Mary
I'm surprised the shoes came so quick & was exactly what I expected! My daughter loves them
Hello Mallory,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I ordered my childs shoe size wrong and JustFab was wonderful with resolving the issue quickly. Best store and very professional
Hello Desiree,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
It is absolutely ridiculous what I have went through from ordering one pair of shoes! I received my order & everything was fine until I got a random 50$ charge on my card about a week after I received my order. The lady I spoke to tells me they automatically charge people for a membership which is nothing but scamming people. I told her I wanted nothing to do with the membership I just want my money back and she said it would be 5-7 business days…now a week later I get an email saying I have 50$ in store credit which is not what I wanted so I call again and the man I spoke to told me I was a liar & have never called & I wasn't in there call log when I have my call log and email from you guys. He says I will receive my money in 5-7 business days when I was already told the same thing a week ago but nothing! I will take legal action i do not receive my money this go around. It's absurd I have to wait over a month to get my money back when you guys didn't hesitate to charge my card at 3am. Very unprofessional & I would like to know a reasoning behind this! Thank you!
Hello Sabrina,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Card info was stolen through website. Shoes were perfect, but site is not secure.
Hello Brandon,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
It was horrible. I order to pair of shoes. The address was incorrect the package never came & when I call costumer service they told me that they didn't have the shoes they were only going to send 1 of them because they didn't have it. They never send me the money back.
Hello Ivelys,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
This site doesn't give you a way to cancel the subscription it locks you out your account and doesn't respond to emails or phone calls so you can cancel are ask for a refund, all their shoes I purchased run 2 sizes too big, the quality for the price is good it's just they are too big.
Hello Batista,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I received all the help I need it
Good service
Great value
Fair shipping time
Available Returns
Good quality
Hello Boror,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I'm still waiting for my order when will I receive it
Hello Christine,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Me gusto el producto gracias muy cómodos y bonitos
Hola Bertha,
Gracias por dejar una evaluación. Nos alegra saber que está satisfecho con su compra. ¡Nos aseguraremos de crear continuamente productos que se adapten a las necesidades de nuestros valiosos miembros como usted! ¡Qué tengas un lindo día!
Mejor,
Renz
I bought the lightnup dinosaur shoes and the skeleton dinosaur boots for my son on November 20 2022. The first time he wore the light up shoes, most of the lights on the right shoe stopped working within 3 hours of him wearing them. The boots, garbage, they are cracking and the design is rubbing off on them. I am highly disappointed with these products especially with the lack of options for boys.
Hello Kinya,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Best experience ever! They go above and beyond to meet your needs thanks y'all
Hello Mary,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Mainly for girls but I love both looks. I wish the shoes were available in wide.
Hello Lori,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anne,
Thank you for the great feedback on our return policy Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day!
Best,
Lia