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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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They sent me the wrong products, then after a month I called about the status of my return and was told they did not have those items. I asked about a refund and they gave me credit, after I called. They would have just never informed me or refunded me. I cancelled my subscription and I cannot get a refund. The second order I received all the glitter came of the shoes and the side ripped out after two weeks of my child wearing them, only to school. I have credits for a company I don't trust with subpar products.
Hello Mona,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Amy,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I had no idea I was signing up for a $50 membership when I made a shoe purchase. Dry sneaky! Bad business!
Hello Rhonda,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I made a purchase it was taken off my card never received the delivery and a week later I had to call Fabkids for them to say it was returned to sender and none of the items available
Hello Yolanda,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
My shoes are to small and don't fit on my feet I would like to see if I can get more sent to me.
Hello Kacie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered all my grand girls boots for Christmas. I'll have to wait and see what they think of them. Would have liked to order all the same boots but they didn't have the two smaller sizes so I had to order different styles.
Hello Donna,
It is with great regret that we received your feedback regarding the options that we have. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I try to cancel my membership and not sure if I did or not they took for ever to reply to me. They left me on line for a long time and I ended the chat. So that was a bad experience for me because I still don't know anything about my membership been canceled
Hello Silbia,
Thank you for sharing your experience with canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Sydney,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our product and selection. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
This is the second time I get these shoes the first ones only lasted 2 weeks before the lights stop working. They did exchange them for another pair and these only lasted about 3 and a half weeks and again the lights don't work. Poor cheap product for such and expensive price
Hello Christian,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Order arrived very promptly. Wee as pictured. Was able to get a 3T and size 7/8 to match along with shoes. The girls wore them to see Santa
Hello Brenda,
On behalf of us at FabKids, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
I just recently started using FabKids. The shoes are SO cute and fit just right. The leggings are great quality and fit so much better than big retail stores. Highly recommend!
Hello Kristin,
Thank you for the feedback! At FabKids, our mission is to provide our members with only the nicest, highest-quality items. Our number one priority is the satisfaction of our members.
Best,
Mary
Hello Brandy,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
Ordered several items 11/22, received items 11/26. One item was the totally wrong thing. Called 11/27 they said I had to send the wrong item back before they could process the return and ship the correct item. This was not my fault and I needed the item asap as it was part of a holiday item. Supervisor approved shipping the correct item after I sent photo proof of the wrong item. Correct item was processed 11/27 and shipped 11/29. It is 12/10 and I still don't have the correct item. They must have used the slowest possible shipping method even after I explained that I needed the item ASAP for holiday events and I should not have to wait better error was on them. This is absolutely ridiculous to have to wait so long for them to correct their error. At this point I may return all items I originally purchased because I already had to buy new holiday outfits locally for events because of their error and ridiculous shipping times. They should have used quicker shipping instead of choosing what is apparently the slowest shipping method possible. Very disappointed and will it be using this company anymore once this is sorted out. Clothing/shoes aren't worth the prices anyways.
Hello Amy,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I ordered my shoes and they were supposed to be here on the 5th but it's the 11th and still not here.
Hello Ashley,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great price and products. Love the selection. The shipping was also pretty quick.
Hello Rhonda,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Be aware that Fabkids is as subscription and will charge recurring payments unless you opt out.
I bought shoes for my nephews not knowing this and was charged $49.95 the next month for subscription fee
Fabkids did cancel and refund, but it was not clear at original checkout the service was a subscription.
Hello Debra,
Thank you for sharing your experience with the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Encantada y contenta con todo. El pedido llegó rápido y todo en perfectas condiciones
Hola Maria,
¡Muchas gracias por compartir su increíble experiencia de compra con otros! Nuestro objetivo es la satisfacción del miembro al 100 % y parece que lo logramos con usted. ¡Queremos que cada experiencia sea “cinco estrellas”!
Saludos,
Chad
Hello Damon,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Great will keep ordering from them for sure love all my daughters shoes and how affordable they are
Hello Michelle,
We are glad you are enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Roze,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz