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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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I never received my order nor a refund at that. The first time I didn't receive the order at all and they proceeded to send another one which I have not gotten. Very bad
The boots were perfect.the leggings ran very small and didn't fit
Hello Sherri,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The prices are high for clothing that feels and looks like Shein clothing!
Hello Alexandra,
It is with great regret that we received your feedback regarding the offers we have online. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Bought shoes that was wrong sizes but couldn't return them last time I'll buy from them again
Hello Christopher,
It is with great regret that we received your feedback regarding the item that you've got. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I made a purchase, my purchase I don't arrive, it says it was returned without at least having arrived at my house
Hello Ana,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The customer service representative I dealt with was more than helpful and got me exactly what I was needing done and in a timely manner! And this was even after I had sent an email days before to get my situation handled and the representative I dealt with that time told me sorry we can't do anything for you no exchange of size or whatever bc you purchased them at this time blah blah but yet I had no issue with the representative the second time.
Hello Brittany,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our return and exchange policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
It's not even one month after my purchase that boots are getting peeled off and torn.
Hello Ali,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My grandbabies were super excited, awsome experiance the shoes were a christmas girft even though they were delivered to the wrong address I was afraid that I wouldn't receive them in time but thankfully some one brought them to me
Hello Nizola,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Placed order on Dec. 7th, shoes arrived almost 4 weeks later. Once they arrived my daughter loved them, they were very cute.
Hello Lisa,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
My baby love her shoes. Will be ordering more soon.
Hello Karen,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Bought 2 pair of shoes they fit perfect, true to size and most of all daughter loved them
Hello Alex,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I had no interest in keeping the subscription after the first month, because there was not enough variety in the boy's clothing. I have never seen so many dinosaur options on one website. I did see a few reasonable clearance items, but didn't want to risk forgetting to skip a month and be stuck having to pick from the few options they had.
Hello Tanya,
We regretfully note that we have received your comments regarding the options that we have and the VIP program. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
My nieces really liked their outfits. The material was so comfortable. The girls also enjoyed their boots and others are asking about them.
Hello Cheryl,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Awesome. Everything fits well. Kids loves them. Delivery time was great as well
Hello Karen,
We are glad you are enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
My TIKTOK VIDEO EXPLAINS IT ALL,@runwaymodelslay. I am obsessed with these shoes, all the shoes are amazing.
Shoes fit exactly like they should. Fit to size no need to order size up or down. As described. Very happy
Hello Tanya,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
They gave me the wrong size can't find a way to return them
Hello Shasity,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I never received my PKG. Then I was store credited 4 $16 when I spent 27. Guess I paid 4 shipping when they didn't make sure it was delivered properly. That's not good customer service.
Hello Janet,
We regretfully note that we have received your comments regarding the status of your order. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Easy to order. Not easy to do a return shies didn't fit yes they have a money back thing but the charge for you send the shoes back so what's the point? Just cheaper to order another pair? That's crazy in its self. The shoes run small. Just not a great experience all the way around
Hello Shaneetta,
Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I absolutely LOVE fab kids for my girls! They get so excited with everything I buy them!
Hello Regina,
Thank you so much for loving our brand! We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joelys,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz