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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
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The shoes had to be shipped twice. The first time said they were delivered and weren't. I had them shipped to my daughters house instead. So that was fine, customer service was good at taking care of the problem, but it took a while to get it accomplished. Second the shoes weren't great quality. If they weren't part of the new customer deal, I would have been mad about spending that much on poor quality shoes. They have been worn a week and are already falling apart.
I placed an order a few weeks before Christmas. The order summary showed a delay maybe a week in. I contacted the shipper and was advised that I would receive it on time. "I Never Got It." Christmas passed and I still hadn't received my order although the carrier stated it was delivered. The picture of delivery shows a different door, as mines has a welcome mat and wreath. I checked with neighbors, filed a claim and waited a few more days before contacting FabKids again. They processed a credit and now the shoes are $30-$40 v/s the $5 they were when I placed the order. I requested a refund as the promotion was no longer available and most shoes out of stock but they issued me store credit when they told me I would receive a refund. The funds are still on my account as a credit but I do not want to order anything from them. This is unacceptable and very poor service. Not a good experience. They are now trying to force me to order from them again. I guess the credit will just sit there. Its been weeks and I still haven't gotten a response regarding the refund promised.
Hello Twaniqua,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
It hasn't been good I still haven't received my shoes that I ordered for my 4 year old called them they said even tho they don't see a shipment to allow 14 extra days for it to be delivered. Even tho they see no tracking number for my order Crazy right?
Hello Shanicia,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Fast and easy purchase with quick delivery. Clothes are great quality and fit true to size
Hello Meileinkya
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent sharing your experience!
Best,
Mary
I have yet to receive the shoes that was purchased over a month ago. I'm haven't got an update or anything. Just missing money or product like it never happen… very disappointed with this company I can't even give a review on the product…. Because I never got it!
Hello Rayneisha,
We regretfully note that we have received your comments regarding your purchase. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Easy to navigate site, purchase & pay. Delivered on time & order was well received. Granddaughter loves her footwear!
Hello Suzanne,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Mary
It was good but my daughter's dress got ruined within 48 hours because of the sparkles, it all kept falling out when it shouldn't have.
Hello Alexandria,
Thank you for sharing your experience with the dress you ordered for your daughter. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I was excited to see shoes for fairly cheap. Especially given how quickly the feet of toddlers grow. The shoes came and seemed pretty poorly made. I wasn't impressed by the quality and the materials were not what I expected.
The sizing as well seemed much bigger than other shoes I have bought. My daughter is basically an 8, though 7s still fit. I ordered 8s and they seem huge. No other 8s that I have are this large.
Canceled my membership and will not be re-purchasing.
Hello Rachel,
It is with great regret that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
My niece loves them. She wants to wear them all the time.
Hello Natosha,
We are glad that your niece is satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!\
Best,
Mary
The sneakers were awesome! Definitely purchasing from here again! The VIP program is totally worth it!
Hello Justin,
Thank you for taking the time to share your awesome review! We’re glad you like the sneakers! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
My daughter Christmas gift finally arrived and it was the wrong size and then when I called they say it's out of stock if I ask for a size 7 and u know it's out of stock why send a size 3
Hello Morica,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Great prices,easy to checkout and I got my order really fast...I was always updated about my order.
Hello Kalana,
We are pleased that you have chosen FabKids. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a great day!
Best,
Mary
My granddaughters picked out the shoes/sneakers that they loved. We ordered them. They came in a timely manner. They were exactly as they appeared online and fit perfectly.
Hello Sherry,
Thank you for taking the time to share your awesome review! We’re glad your granddaughters are enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I purchased my daughter the silver unicorn boots literally her first day wearing them the whole bottom ripped we had to purchase her more shoes at a store near by
Hello Tamara,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Shipping was great but the sizes were off but for the most part my daughter was satisfied.
Hello Sharetta,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Don't waste your time they are cheap for a reason. Very low budget. Will not purchase anything ever again
Hello Sierra,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
It took multiple corespondents with customer service to get off the VIP membership. The shoes are cheapos
Hello Sadie,
It is with great regret that we received your feedback regarding our VIP program and our customer service. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Besides one of the shoes lights didn't work, they were not the right size. Plus I paid $54 And only got refunded only $34.
Hello Marcela,
We regretfully note that we have received your comments regarding the item that you've got. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
My niece's & nephew loved their shoes they got for Christmas! Definitely worth buying shoes on here!
Hello Leah,
Thank you for taking the time to share your awesome review! We’re glad you’re niece & nephew are enjoying their shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I got both my girls who are the pickiest about clothes and they loved everything shoes to pants shirts to hats love love
Hello Bethy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Becky,
We value the comments you made about the items that you've got. Our Member Services Team will contact you right away for further assistance.
Best,
Lia