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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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Hello Carrie,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
Have not even received the package and it was bought well before Christmas!
Hello Kayla,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
There are very little styles to choose from… Shoes when they are on sale are great! They don't Last long so paying full price isn't great. I can never find any clothes I really like. Overpriced T shirts unless you get them on deep sale… I would buy more if I had more choices.
Hello Jennifer,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Clothes barely make it through 3-4 washes. Seams are visible and shoes are not sized properly. To many things are wrong and therefor I cancelled my subscription.
Hello Sara,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The price was great for the excellent quality of the shoes we order. This is my daughter's favorite pair of shoes she has ever had
Hello Courtney,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Leggings are very thin and for basic wear. Good deal for play clothes. The sequin UGG type boots were so tight to pull over ankle. We even ordered a bigger size. As we tried to pull it over my daughter's ankle the sequins began to fall out. We had to return boots.
Hello Rachel,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I placed an order for a sweatshirt and pant combo. When I selected the size, I picked a 2T. I did not realize that I had to select the size for both the shirt and the pants separately. Most other companies have you select the size once since items come in a set. After I placed my order, I realized on my receipt that the top was a size 2T and the bottom was a size 4. I immediately contacted the company via Facebook. They claim that with that option they respond immediately. I did not get a response for another 60 minutes. At that time, my order has not been processed yet. I was hoping that they could just change my order before it went through. They said that they could not do that, however other companies are usually able to do that before the order is processed. The options I was given to fix my problem was to buy another pant set for the $12.85 or exchange the pants once I got them and pay for shipping etc. The problem with the first option was that I had use credits, and I did not wanna have to pay $12.85, where my first charge was just with credits. So basically, the company would be charging me more money, no matter what route I took. I understand. I ordered the wrong size, but I figured that since I contacted the company as soon as the order was placed, they wouldn't be able to change it before it was officially processed. I was a little disappointed by this. Now my daughter has size 4 pants, and it'll take years for her to finally wear them.
Hello Jennifer,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Never received my item for my daughter, waited and then called all to find out my item never shipped when I was given a shipping number.
Hello Shaniqua,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Tanza,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in FabKids. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
I received and email for free shoes. I didn't think it was real! To my surprise, it was! All I had to do was pay shipping. My son (6) love his new shoes. They are the only shoes he wants to wear. He came home form school today and said, "mom, my shoes work! I ran so fast!"
Hello Tiffany,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The deal for these shoes were great! Shoe loves them still need to grow into boots but still wears and looks cute on feet.
Hello Abeo,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I'm very pleased with my experience it's been great I love the way everything is packed and shipped quickly.
Hello Latasha,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Our purchase was a great gift. Our daughter loves her boots.
Hello Latonya,
Thank you for taking the time to share your awesome review! We’re glad your daughter is enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Very nice boots size is accurate very stylish and pretty
Hello Shellie,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
We were so excited to try fabkids. Unfortunately the boots we ordered got holes at the top cuffs within a month of normal use.
Hello Rachel,
It is with great regret that we received your feedback regarding the item that you've got. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Everything looked fabulous and most of all sent in a timely manner being that it was the holidays!
Hello Shambria,
Thank you for shopping with us. We will do our best to always meet your service expectations. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The shoes are in great condition we LOVE THEM! I was skeptical at first but they were absolutely amazing!
Hello Madison,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Hello Mandy,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I ordered on November 9,2022 by November 17,2022 I still had not received my items so I called and spoke with a rep who said the order was cancelled by mistake. He than charge me a second time and said I would receive my order within a week. Now December came and still nothing so I called and spoke to another rep who said my order was never placed and she went to resubmit my order and almost everything I ordered was now out of stock. I was highly disappointed those items were Christmas gifts. I am not recommending others to use fabkids
Hello Kristen,
It is with great regret that we received your feedback regarding your order. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz