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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
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I love the that I can be a VIP member and get discounts on my kids clothes and shoes. I have 5 kids to shop for and it helps out. And my kids love picking out their own clothes.
I had 3 orders placed to my address. You guys cancelled my 3rd order with no explanation or reason to why it was cancelled. My brother ordered my daughter some shoes and sent me the money so I paid using my card. After the order was cancelled I went back to the website not order my daughter's boots again and now they are full price. My daughter's and I absolutely love your shoes, and the deals are amazing. It just really sucks that 1 of my daughter's was unable to get her shoes for her Christmas/birthday.
Hello Amber,
Thanks for sending your review! Your feedback about your canceled order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Lost purchase i never got my daughters boots and it say's delivered
Hello Nickia,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Easy ordering on the website, along with fast delivery! Can't beat it!
Hello Shanna,
Thank you so much for your awesome feedback on our website. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have a great day!
Best,
Mary
Boots had a square cardboard in the boot which made it have a big indent that is permanent. Also noticed from just taking a step how they have big increases in them telling me they will not be a great value after a couple wears. One shoe had a black dot stain like on the top?
Hello Malina,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Dawn,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Paid and never received items. A return request was filed and not by me. When I called they offered to resend. I said no and canceled. Not worth the hassle. I never filed a return, and never received the items either. It was weird
Hello Morgan,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The products were great, and I received the package quickly.
Hello Sharon,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Really wish they had a better winter selection. And colors are not always as the picture looks. Quality is great!
Hello Jeannie,
It is with great regret that we received your feedback regarding the options we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
We've been a fabkids members for at least 5 years now.
My daughters look forward to the outfits i get them. Everything is quality and true to size.
Hello Stefenie,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
It was my first time ordering from Fabkids and my experience was fabulous!
Hello Delvin,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Best,
Mary
I bought items as a gift. The kids loved the style and fit. The price was fair for a bundled option, just wish the variety was a bit more.
Hello Allie,
We appreciate the feedback you shared regarding the options we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I can't even describe how much I hate this company. It's a complete scam. They take money out whenever they want. Returns are IMPOSSIBLE from Canada except by your own expense and they deliberately and frequently send incorrect items. They flat out lie to you at customer service and in the end you will pay FAR MORE than purchasing from a reputable company. Also, styles are cheesy and of low quality.
Hello Amber,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I am always happy with what I order. My grandkids are so excited when they get clothes and shoes from FabKids. The only negative is on returning something. It's not very user friendly. I dont have a printer or a desktop computer. To print a label.
Hello Kathy,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our return process. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Everything was very good from the clothes to the very quick delivery for a Xmas present for my greatgrandaughter. Very easy and prompt delivery
Hello Carolyn,
Thanks a lot for the feedback! FabKids promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
Great prices and such nice shoes. My daughter fell in love with her boots
Hello Olivia,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
It was relatively quick and easy for me to connect with a person online to discuss an exchange! I was pleased with my customer service experience.
Hello Colleen,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
Boots are adorable. Sjipping was fast, the only thing is they sent the wrong size. Ordered a 11 and got sent a 13 so it might take her awhile to grow into them.
Hello Patricia,
Thank you for sharing your experience with the boots you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My great grandson loves his new high tops. He is learning how to tie his shoes with his new boots
Hello Judy,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Prices are good if your new to the vip membership. But the shoes are cheaply made and not very comfortable. I bought a few and my daughter stated they are hard
Hello Angela,
It is with great regret that we received your feedback regarding our products and the offers we have. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lakisha,
Thank you for the great feedback on our products and the VIP program! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at Fabkids.
Best,
Mary