On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
We monitor reviews for authenticity
I love getting to pick my items and waiting to open the box. So many awesome items!
I relied on my anniversary date. In July not in April. I loved my add-on better than the box.
Hi there! We sent you a DM on Sitejabber on April 30 and we haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!
The only thing you get you get less and less presents so surprises… He really brightens my day and I get to pick the presents I want lol
Hi Pat! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
My interaction with FFF Customer Service was way above My expectations! They were very prompt with getting back to me, very pleasant to interact with and resolved my issue within moments.
Hi Bridgette! We're happy that you were fully assisted and had a great experience with our Customer Care! Xo
Had mailing issue with my box and they covered a refund.
Thank you for taking the time to review, Fabiola! Xo
Top notch. Helpful and kind. Even followed up with an email.
Thank you so much for your feedback, Nathalie! We're glad to hear you had a great experience with us! Xo
I didn't understand how the gift box value worked. I thought it was a one time that I signed up for. I was able to get clarity and realize the content value is waaaayyy more of a deal than anticipated.
Thank you for taking the time to leave a review, Karen! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I've had lots of missing packages and I'm still waiting for the replacement package from the last box that they said they were going to re-ship because they sent it to the wrong address address
Hi Elizabeth! We sent you a DM on Sitejabber on March 11 and we haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!
I enjoyed belonging to FFF. Getting to try new products by companies I had never heard of, only to have them hit big 6 months later. Finding unique gifts at great prices!
Thank you so much for your feedback, Kathie! We're glad to hear you had a great experience with us! Xo
My boxes are always full of fun surprises. If for some reason I cannot use something myself the items always make great gifts! I have contacted customer service 3 times for different reasons and they are always helpful and understanding. Great company!
Thank you for taking the time to review, Rebecca! Your feedback means a lot to the entire team and glad to hear we were able to help you resolve your concern! Xo
Hello. I just reactivated my ANNUAL membership and you offered me the MUCHLOVE bundle. Just received that box. It was great. Thank you. My question is I reactivated my membership in the middle of shipping the spring box. When should I expect my Spring box? I reactived my membership because my niece and I really looked forward to opening the box because of all the products. There was about 8-10 products in my box. Loved it. I hope you still offer this amount of products per box. We also enjoyed the mystery items. That was the FUN part of your name. Looking forward to seeing all the different products 8 to 10 or so. Thank you for not only FAB and FIT but the best part is the FUN part. Angela Hamilton e-mail *******@bellsouth.net
Hi Angela! We sent you a DM on Sitejabber on March 24 and we haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!
Worst ever my family bought me for Christmas in November now almost March never received and they tried charging for Spring box WTH they are awful and promise over and over on its way. Don't waste your money it will never get there.
Hi Cameron! We sent you another DM on Sitejabber on February 25 and we haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!
Did not receive confirmation of customization, missed complete window to customize my box. Little to nothing was left, and I am an annual member so I was super upset and disappointed. The representative went above and beyond to make sure to resolve the situation and hopefully now that I am subscribed to the calendar I won't miss another customization window. Great customer service.
Thank you for taking the time to share your thoughts and feedback with us, Debra. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
FFF has great customer service.
I love their products. It's so much fun getting a box full every season.
Thank you for taking the time to share your thoughts and feedback with us, Paula. We are glad we were able to meet your satisfaction! Xo
It was a good experience they helped me deactivate my account.
Hi Beth! We are glad to hear we were able to help you resolve your concern! If you need anything else, please reach out to us directly at [email protected].
It's deceiving to what comes in a box. The ads on Facebook shows all these items that were add-on's which is more money that what the membership includes. I will not renew my memberahip for the next year.
Hi Sarah! We sent you another DM on Sitejabber on February 21 and we haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!
FFF customer support is always super helpful. The package said it was delivered, but I never received it. I don't know if someone took it or it was delivered to the wrong address but Razzie was super helpful by telling me they would re-send the package because it was deemed lost. Sad that it was lost but I look forward to the package as it needs to be sent again.
Thank you for your rating, Lisa! We are so happy to hear our team was able to help! Xo
I just today started my subscription again. I first signed up for seasonal which you are charged quarterly. During the process of picking items for my spring box I was offered an annual subscription a couple times. I decided I might as well pay for the annual subscription and move forward. I immediately looked at my account to see what was charged because I never once had to verify any information except my address. I was charged $69 for seasonal subscription AND $235 for annual subscription. I immediately contacted customer service to make sure the $69 charge would fall off since I "upgraded". I was told I am being charged for 1st box and then annual subscription starts and I get 4 boxes starting next quarter. That is false advertising like I've never seen! Agent said they can provide $30 back and cannot cancel ANYTHING. They also with their smug $#*! "suggested" sending me the terms that I "should've read" before upgrading. So I've been robbed of over $300. Terrible company, terrible and disgusting customer service and I'm considering contacting the BBB to see my options. Just feel sick about losing $300
Hi Dee! We sent you a DM on Sitejabber on February 21 and we haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!
They really do seem to care about their customers.
Thank you for taking the time to review, Virginia! Xo
Angelica helped me and solved my issue within minutes! She is great and very friendly and an excellent brand rep for you guys. Give her a raise!
Thank you for taking the time to share your thoughts and feedback with us, Nicole! We are glad we were able to meet your satisfaction! Xo
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Jeimy! Your feedback means a lot to the entire team and we look forward to sharing more seasons with you! Xo