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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 3.8 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I was a member for about a year and thought I was done with FFF but I wasn't! They kept emailing me spoilers and finally I just reactivated. You get so much bang for your buck! It's great for sharing with other beauty lovers. And the boxes are so functional for storage.
Not only are the products amazing, but the customer service team is one of the best! Any time I've had an issue, they are quick to respond and resolve the issue with no problems! They go out of their way to ensure a positive experience for their clients and I am a very satisfied customer.
Hi Jessica! Thank you for this sweet review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I initially signed up because of one item in particular I wanted but now I am hooked! Even items I thought I would never use, I actually ended up loving. I highly recommend FFF!
Hi Lorie! Thank you for taking the time out to leave a review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
I was trying to start my membership but could not remember my password And was trying to retrieve it
Hi Pegy! It looks like you've been fully assisted by one of our Customer Care Representatives. We hope you were able to access your account! Let us know if there's anything else we can help you with! Xo
Hi Misty! We're happy to hear that you were fully assisted! Thanks for sharing your experience! Xo
Just not happy with this overall. Oder a spring box then paid for the annual after didn't get to pick and thing so cancelled my annual. Told me I could not get the refund for the seasonal. I waited since March to get the spring box. And I just call in may because I never got it. End of story I got a refund
Hi Jessica! This is not the type of experience we want you to have. We're sad to hear that you're no longer part of the FFF community! If there's anything we can do to turn your experience around or bring you back, please let us know. You can always send us a direct message anytime. We'd be glad to hear from you!
I was a member who loved being able to customize my boxes. Did so for three of them. Unfortunately, for some reason the last email about customization went to my email junk and I didn't realize until I actually got my fourth box with a bunch of stuff I wouldn't have picked. I asked to return and have a chance to customize but they said no.
Hi Karen! We are sorry to hear about your experience! We know you must have been very excited to customize your box. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Immediately responded to my email, showing understanding and compassion towards my situation and offered me a SOLUTION!
We are so happy to hear that, Suzanne! We're glad that you had a great experience with us! Xo
The cooler bag choice became unavailable and I wanted to switch to a different product. Rel got back to me right away and corrected the issue
Hi Jessica! Thank you for taking the time out to leave a review! We are happy that we were able to help you resolve your concern. Xo
Heart was the best. I've been telling everyone about how amazing the customer service is at FabFitFun!
Hi Kimberly! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! Xo
Seems my extras went missing. I called FFF and they were so nice. Although the products I ordered were sold out, they refunded my account. Bummer because I was looking forward to trying the products but, nonetheless, great customer service
Hi Kim! Thank you for taking the time to share your thoughts and feedback with us. We're happy that you were fully assisted and had a great experience with our customer care! Xo
He was very nice talked very clear I understood all his words to me that's very important he answered all my questions it was very nice dealing with him. Also I was not on hold for a long time someone answers the phone mediately that shows great customer service I have my own business and I know that the person on the other end does not like or should I say not wait For all our time is very valuable. Looking forward to my next fabulous Box
Thank you,
Doreen F
We appreciate the kind words and awesome review, Doreen! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
My box contain a gel product in a tube that split open. I called and the representative handled the situation quickly.
Hi Linda! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
Toke care of my mistake and refunded my account very quickly.
Hi Colleen! Thank you for taking the time to review! Xo
Very good and helpful when for some reason I could not choose my fourth item. I was able to get help complete for my summer box.
Hi Joyce! Thank you for taking the time out to leave a review! We are happy that we were able to help you resolve your concern. Xo
One of the items in my FFF Summer Box did not meet their shipping guidelines so it got replaced with another choice from that customization. I was not a fan of the replacement item that was chosen for me and I requested to have it replaced with a different item from the same customization and the representative did not have an answer right away but asked what item I would like instead and she would reach out to the team to see if she could make it happen. Later that day she emailed me that she was able to switch to my prefferred choice and needless to say I was very happy with the conversation and representative helping me as quickly as she did. Thank you Heart!
Hi Alicia! Thank you for this sweet review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I received a defective item and contacted customer service. It was immediately resolved in the direct chat option of customer service with a replacement order on it's way.
Hi Natalie! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
This is a year long gift for my daughter. My only complaint was a missing item from the picks. Shipping takes 2 weeks or more for this to be remedied.
Hi Margaret, thanks for the feedback! We appreciate your input and we'll be sure to take it into account. Xo
There was a problem with payment information and the rep was very helpful in correcting the problem.
Hi Laura! We're happy to hear that you're fully taken care of! Thanks for the feedback! Xo
I had been corresponding via email and was following up with a call to customer service. Becca was wonderful and solved the problem within minutes.
Yay! We're glad to hear that you're fully assisted, Anna! Thanks for sharing! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christine! Thank you for taking the time to share your thoughts and feedback with us. We are glad we were able to meet your satisfaction! Xo