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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I love to be a part of the FabFitFun community. The sales are unbelievably great and the boxes are filled with goodies. You are getting much more in the boxes than what's the real value for it. I just renewed my annual subscription and I don't regret it. Come and join us!
I had a missing customized box with additional items. Leonard took great care of me and listened to what I had to say. He resolved my problem quickly and honestly.
Hi Kristy! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I love all my stuff I get from fitfabfun, befor I never got me anything unless it was cheap or at the thrift store. But it's nice to treat myself as a mother when we don't get to very often. When I go and get some fun with my step feel like I was getting really nice things for a cheap price. Thing I would never had tryed. The only thing that I ever had a problem with is this USPS they suck at give me my mail either they tried to put it in a different mailbox or they tried to deliver it to a different town. I just wish it then son would switch to UPS.
Hi Misty! Thank you for taking the time to share your thoughts and feedback with us. We’re very grateful for members like you and hope you stick with us for years to come! Xo
Everyone at FFF is amazing and my seasonal boxes as well as the edit extras, are awesome for the price. Love my FFF.
Hi Ashley! Thank you so much for your feedback! We are so happy to hear you are loving your membership! Xo
Missing items
I guess I ordered something that's from an outside vendor that never ended up getting $#*! came to about $30 for fab fit gave me a credit for 15
Hi Melissa! Thank you for taking the time to review! One of our Customer Care Representatives will look into your account and email you regarding your concern. We look forward to assisting you soon!
Went above and beyond to help resolve my issue. Very polite and knowledgeable.
Thank you for this sweet review, Stephanie! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
Well worth the money. Top notch products. Customer care is excellent. If and when there is an issue(which is rare) the customer care team takes care of it immediately.
Thank you so much for your feedback, Donna! We're happy that you had a great experience with our customer care and that you're loving the items in the boxes. We are excited to show you what we have in store for the upcoming seasons! Xo
Efficient and professional customer service, how ever do not purchase this because it is all coupon and samples.
Hi Amy! Glad to hear you had a wonderful Customer Care experience. To clarify, our seasonal boxes contain 6-8 amazing full-sized items valued at over $200 USD and the contents will vary depending on your customization selections. Please feel free to reach out to our Customer Care Team at http://www.fabfitfun.com/inquiries. We'd be happy to help!
Responded right away. Two boxes were shipped close together and Drake said to gift the 2nd or keep it. Appreciate their response
Hi Lisa! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
So fun to get a fun box filled with new products to try. I love it they give you so many options there is usually something for me to choose.
Hi Amanda! Thanks for the sweet review! We're glad to hear that you love our seasonal boxes! Xo
Great! We are happy that you're pleased with the results and that we were able to help! Xo
Such a treat of a company! Love them! Great access to very expensive skincare …. I'm not big on all the other things but the skincare is awesome! Maybe have an option of skincare only as opposed to other knickknacks
Hi Karen! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo
Although I did like the items I received and looked forward to getting the box, they have some shady business practices and will not help you if you get caught in one. If you are just browsing and put things in your shopping cart, MAKE SURE YOU TAKE THEM OUT BEFORE YOU LEAVE THE SITE! If you don't, they will be automatically shipped to you, but you won't be notified until they actually ship so there is nothing you can do. Yes, it does say there is no check out procedure but only if you look closely do you realize that it says the items in your shopping cart will be automatically sent to you.
I have had issues with companies automatically resubscribing me for things, but when I call or chat, they always remove the charge and the subscription. This company will not do that. I will be cancelling after my next box (end of my subscription). Too bad, they are losing a customer who always orders extra over a $15 order. I'm lucky, though, to find out on a small order. Sometimes I leave hundreds of dollars of things I want to compare in my cart! Imagine if that had been the case!
Hi Amy! We're sorry for the inconvenience you've experienced! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Ely solved the problem point blank sending missing items so I am pleased and will continue my service I love the boxes and ur fast response I maybe had 1 or 2 minor issues but they were always fixed thank u
Hi Kimberly! Thank you for taking the time out to leave a review! We are happy that we were able to help you resolve your concern! Xo
I am impressed with the company's response to my problem.
Hi Sharon! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
My order did not arrive. Says it did but may have stolen since I recently moved and was not there when it was dropped off. Replacing my order after we looked for a week and still not hits on where or who has it.
Hi Layla! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
I had an issue with my order and sent an email to Fab Fit Fun. Someone emailed me back within 12 hours and fixed my problem quickly eventhough I did not think the problem could be fixed at all! I have always loved getting my boxes because they feel like presents to myself but now I am in love with the business!
Thank you for taking the time out to leave a review, Nora! We are happy that you're pleased with the results and that we were able to help! Xo
Thanks for the sweet review! We're glad to hear that you love our seasonal boxes! Xo
Thank you. Thank you for very much helping me I got my delivery very late and I did not get the right item in the woman did make it right for me thank you
Hi Suzanne! We're so happy to hear that we were able to help you resolve your concern. We always want our members to be fully taken care of! Xo
I had an issue after re activating my membership. I was not given the opportunity to select the items in the members box. I spoke with Eden who was very knowledgeable and resolved my issues and handled my concerns.
Thank you for this sweet review, Anitan! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marijana! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo