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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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The experience with Becca who made ordering by phone 1000% easier than trying to order online!
I was able to change my password with the help of Honey using chat.
Hi Melody! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Your website was very easy to navigate loved the selections and the concept as a whole thanks for your contribution for my lifestyle makeover. This box I'm sure would be very helpful.
Hi Christine! Thank you for taking the time to review! We are so happy to hear you are loving your membership! Xo
Customer service is one of those things you don't give much thought about, until you need them. Fabfitfun has the best, quickest, friendliest, poorest customer service I have had to deal with. Keep up the great work!
Hi Lana! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I usually dread having to deal with customer service and usually prepare myself to have auto reply responses only when online. I have reached out a couple of times to FFF due to errors on my side and am always so delighted when I get a personable, timely reply with an actual solution better than I could have dreamed. Literally the best customer service experiences ever.
Thank you for this sweet review, Barbara! Your feedback means a lot to the entire team and glad to hear that you always had a great experience with us! We look forward to sharing more seasons with you! Xo
Quick and easy with effect information. I needed to know my renewal date and amount which doesn't show on my account. It ended up being the same amount as last year however the date of renewal was about 10 days in difference. Glad I asked so I could be prepared for my charge. This box has been really great this year so hoping another year will be worth the splurge!
Hi Stephanie! Thank you so much for your feedback. We're happy that you were fully assisted and so excited for you to receive your Fall Box! Xo
I got the intro box, I didn't receive any fit or fun things. The only things I got were cosmetic items and I will be giving them away to other people because they are not things I can use. I'm a personal trainer and would have loved some fit things to try. So I'm disappointed. And while they did refund the charge for the first box, I feel they don't give you enough time in between receiving the first intro box before they are charging you for another box.
Hi Mollie! We are sorry that you're disappointed with the items you received in the Starter Box. We appreciate your honest feedback and will let our team know your thoughts! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
I am a New customer and did not realize how the experience of buying products from their shop worked. As I now know if you put stuff in your cart it automatically at the end of charges your credit card, you have to do nothing. I had an issue with that happening and moments I mean moments after I emailed it was resolved! This company is unbelievable! I will remain a customer for years to come! Spreading happiness, togetherness, quality of life!
Hi Angela! Your feedback means a lot to us and look forward to sharing more seasons with you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Had a allergic reaction to a product, I let them know, they took care of the product, and gave me a choice of what I would like to do refund or new item. Thats customer service.
Hey Julene! We are so sensitive to your concern and glad to hear that we were able to help. Thanks for the feedback! Xo
I timed out on my customization. I emailed coustomer service and I didnt have my transaction number, but I called and everything was taken care of.
Hi Sabrina! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Quick, personal response to my email from Paige.
Great variety and quality in products
Thank you so much for your feedback, Joan! We are happy that we were able to help you resolve your concern! Xo
I made an error in purchasing something from FabFitFun today. I was quite upset with myself that I did this and felt discouraged and a little depressed that I'd have to call customer service and admit how foolish I was. Thankfully, I had an excellent customer representative who made me feel better! I was comfortable discussing the issue with them and they listened thoroughly to me. And I cannot express enough how much of a difference my customer service experience made my overall debacle while browsing and shopping (even if I did mess up!) online at FabFitFun. I will definitely be more eager in the future to shop & purchase products from a company I can trust and respect all the way around!
Hi April! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
My motto has always been Love, Faith, Hope because you can not have any of these 3 things without the other two... during the last couple of years when all of our worlds have been crazy fabfitfun has continued to bring light into our lives!
Hi Karen! We are so happy to hear that! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I'm into wax wax wax dyes dyes scents scents jars jars making my own stuff and I found a club just for that.
By the way I love the summer nightgown!
Thank y'all for letting me cancel. I was really bored with fff.
Hi Angela! Thank you so much for your feedback! We'd love to have you back in the FFF family if the time is ever right again in the future!
Their reel was very helpful. Their website on the other hand is not. I'm new to the company and couldn't find anything I needed on the pages for my new box. I had a trial and it took nearly 3 weeks for the box to arrive so I'd not even had time to decide if I like the contents before the new bill for another box came. No personified option- but cs helped and in set now.
Hi MA! Thank you for taking the time to share your thoughts and feedback with us. We've passed your feedback to the appropriate team so that they are aware of the problem with the website. We look forward to sharing more seasons with you!
The two times that I have called concerning my account, I was amazed at the wonderful service I had from both reps. They were accomodating, very knowledgable and very quick to respond to my issues and questions. A very positive outcome with both…
Hi Donna! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
The absolute best customer service department. Fast, efficient, and friendly. A+++
Hi Leslie! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
I really enjoy being a member of fff! I now have tried a lot of products that I wouldn't have tried on my own. I also have a lot of beautiful things that I would not have bought before. Thank you all! I have also learned a lot of things.
Hi Nancy! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I was a long time member of FFF, but had cancelled to try a new subscription. The cancellation was easy and after two seasons away I have rejoined because I had missed them so much! The rejoining process was simple and I felt like I being welcomed back into a family :) I can not say anymore good things about this subscription box I absolutely love
It!
Hi Jeanette! Welcome back to the family! Thank you for being a part of the FFF community! Xo
Best customer service. Leonard exceeded my expectations.
Hi Ursula! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Terry! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo