FabFitFunReviews 4,325

I adore FabFitFun, having been an annual member for a while now, and the deliveries are always the highlight of my week (sometimes month if i really splurged). There's always great deals and fun new things to try. It's a treat i have that honestly brings me so much happiness.
There used to be some issues with having so many items restricted by location but they've really tried to work on this for the UK which i appreciate. The way they offer charity options and highlight them and other organisations trying to do good, i love it.
On the few occasions where there may have been something missing or an item damaged, customer service has always been so lovely and friendly, immediately correcting the situation for me without any fuss. I've never had a bad experience with them :)

I have had at the opportunity to have many experiences dealing with you guys and you have always made it come out good in the end I've never been fully displeased with anything you guys of always run over your head to help me and make me happy so please give yourselves a shake on the back….
I was given by the company about a year or so back a couple of bamboo pillows and I have been searching for them and trying to find them because they are the greatest things that I've ever had for pillows and I would like to know if I could possibly buy some from you or find out where you get them and buy from there just let me know thank you.

1. You can no longer "skip a box" if you don't like it. Instead they will give you credit... BUT only if you have an active annual membership. I was told I needed to reactivate (pay again for another year) in order to get a credit.
2. When I initially signed up I was charged for both the annual membership and a single seasonal box. I contacted customer service to have this resolved, but they ended up canceling my first box as well as crediting my account with the wrong amount. I did not know the box was canceled, so I purchased add-on items for it since I believed it was still coming. This resulted in my card being charged for the add ons, but I did not receive anything. This also meant that i didn't get the bonus sign up box of goodies. I then had to contact customer service several more times before I was credited with the right amount. I literally had to quote the invoice numbers from FFF and write out the math for them to get it right.
3. Most of the products in the boxes now are from their own companies, there are very few actual name brand or designer items.
4. For the hassle it is to deal with them, the lack of refunds, and poor box choices, I'd honestly rather just buy myself something nice online from a different store.

Your customer service is amazing! My trouble lies with not getting my items and also having items that I didn't even order and being charged for those. Last month was terrible it took me forever to get my box. This month I tried to order two things and instead was charged for four things two of which I would never have ordered never would ordered have no need to order but I was charged for those and still have not seen a refund on that. I hope that this is just a couple bad experiences and this will get better from here on outBecause it is truly been stressful trying to take care of this in the middle of working and raising children I would like this process to run smoothly like it used to