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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Needed help in resolving account issue and was provided with all the info I needed to make the best decision for myself
Always there to help with your issues, not that issues occurred often but when it does the staff is there for you. Excellent service and products. Love FFF
Hi Ghislaine! Thank you so much for your feedback We always want our members to be fully taken care of! Xo
I needed to know when my next subscription was due to be charged to my account. I got a answer in no time. FabFit is always a pleasure to deal with. Their products are amazing.
Hi Patricia! Thank you for taking the time to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
I have been a member of FFF since 2020 and I don't see me leaving ever! I have only had 2 minor issues in that time but no matter how big or small they are always helpful and friendly! I know if I have any issues at all, they will always resolve it and than some! Oh and did I mention how sweet and friendly they are? Absolutely love this company and everyone there!:-)
Hi Erica! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I came home from work and found my order had arrived - I opened it up and there was an issue with the items. I sent an email to notify customer service but didn't expect to hear back so quickly…or even that night. I was contacted within an hour and the rep had dispatched replacement and all I had to do was provide some photos. I really appreciate such a quick response and the ease of the whole process. The professionalism and personable rep (Lexie) was really wonderful. I'm so pleased with the service.
Hi Kimberly! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
I have been a member of FabFitFun for 5 years now and I cannot say enough good things about the company. The products that are offered in the subscription boxes of are of the highest quality and a full size products. I love the entire process of the preselection, the anticipation of receiving my box and the amazing experience of receiving my box with all of goodies inside. I love their sales, and their refill products. Their customer service team is one of a kind, they respond promptly and effectively to every inquiry.
FabFitFun = Happiness. I cannot say enough good things about my experience with FFF. I am really grateful that I am part of the FFF community.
Hi Pamela! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Your website and dates are confusing. So it makes it hard to customize on time or join the sales you want.
Hi Ann! We are sorry that you have any confusion. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
Always great products and fun to open! I was had a lost package once in the past few years and they sent me a new one.
Hi Alyssa! We are happy to hear you're having fun unboxing your seasonal box and that you have been fully assisted by our Customer Care team! Xo
I received the wrong product (humidifier). I contacted chat support and the chat bot brought me to a person. She was super helpful and was able to locate and setup a shipment to receive the missing item.
Hi Ann! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
I feel that your app is hard to maneuver. It's not easy to follow and get familiar
Hi Vicky! Hi Vicky! We're sorry for the inconvenience you've experienced! We have passed your feedback to the appropriate team so that they are aware of your insights about this. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
I was concerned that I had not received my box. Kirsten informed me it was in transit and it arrive shortly after that!
Hi Lisa! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I find FabFitFun easy to reach and to communicate with. They have no trouble fixing an issue to the customer's satisfaction!
Hi Lori! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo
Crizza with customer support was super helpful, knowledgeable, communicative and efficient. Thankful for her assistance!
Hi Robin! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Fab fit fun charged my account that was over two years old and activated my account without my authorization
After 7 hours online resolving the problem I agreed to receive my box - if I was able to customize. My box then went missing in shipping it's now been 4 months since my card was charged. Now that they've realized it's gone missing all the items I was to receive are out of stock. While the online chat representative was lovely to speak to - all The items that were offered for compensation of this mess, we're also out of stock. And I am now stuck receiving an expensive box of things that I did not wish to order or receive. After being a loyal customer for years I'll no longer be recommending this to my friends as a good choice for box subscription
Hi Sara! We are sorry to hear about your experience. We will have someone from our team follow up with you via email. We look forward to assisting you!
It took three attempts from me to get a response from customer service for a minor issue. Once someone responded, the issue was resolved very quickly and easily, but I was very disappointed that no one bothered to answer my first two inquiries.
Hi Crystal! We are sorry to hear about your experience. Our team works hard to provide our members with the best experience and we’re sorry we fell short. We are happy that we were able to help you resolve your concern! Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
This company not only has great products, lots of options, and a fun vibe…. But if ever there is an issue they make it there mission to go above and beyond to make it better…. Thank you Heather for spreading happiness!
Hi Meghan! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
After getting a bit frustrated trying to track my package, I looked out to Fab Fit Fun.
Baldwin was so kind and helpful
Hi Cathy! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I came in late for the spring box. I had zero choices, got 6 small items in a giant box.
When I originally saw that nothing that I really wanted was still available I asked for a refund but was told no. So I'm stuck with a lazy susan (garage sale) and some hair clips. I loved the robe and the blush, but they were sold out. I feel like I got the left over stuff.
Hi Nikole! We want to make this right for you. A member of our team will send you an email to make sure you’re fully taken care of!
I had to call in the payment details on my credit card because it wasn't working properly. It turned out the expiration date was incorrect. Your snowbirds have a bit of an issue with the shipping on this edit. I do anyway. I leave SC the end of April and am concerned that my box will not arrive before I leave. I didn't know where to ship. She was unable to help me with this so we are hoping for the best.
Hi Georgia! We are sorry to hear about your experience. We will have someone from our team follow up with you via email. We look forward to assisting you!
I have been a customer on an annual plan for 2 years now. I love being able to customize and get little surprises as well. I have the seasonal candle and pet toy upgrade and my dog loves every toy she has received. I'll definitely remain a customer for a long time. My box always comes in a timely manner and I've never had any issues. I'm a happy customer!
Hi Ranell! Thank you for the 5 stars! We are glad we were able to meet your satisfaction! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donna! Thank you for your rating! We are glad we were able to meet your satisfaction! Xo