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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I had a problem with not being notified of the box customization. They said it was packed and ready to ship. I was extremely disappointed I wasn't given notice about this. I'm a single Mom, times are extremely tough, I had to give up my subscription 3 years ago. But saved up to do it this year for myself. It's expensive due to being in Canada our exchange rate is horrible. But Tessa was able to let me customize my box, making my day! I greatly appreciate all her hard work.
I enjoy getting my fab fit fun boxes, it is like getting birthday gift through out the year. Great products and good quality.
Hi Jose! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I have enjoyed FabFitFun for a couple of years now. So much so that I often purchase a second box for the current season. That way I have one that is customized and one that is a surprise! I know what items are in the collection and decide to take a chance at getting another set of my favorites. This has been added fun for sure. But when I purchased a second Spring 2022 box, most of the items were never part of the original collection. The worst part was that three of the items were identical lip mask tubes. These were not part of the collection and Why the heck would they send three low value items in place of one of the high value items on top of the items not even being from that seasons collection? I sent an E-mail to their customer service but they basically just politely agreed that the items were not part of the collection. Not even an attempt to a resolution. Just looked at the same option again for Summer, definitely not even mentioned in the fine print.
It's too bad, I am pretty soured about the experience.
Hi Shana! We are sorry to hear about your experience! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Every box I received, I hoped for stuff that would be something I could actually use. But not too often. You have to pay extra to "customize your box. That is out of my range pay wise. I received slippers in my spring box, not my size! So am glad I finally canceled.
Hi Mindy! We're really sad to hear about your disappointment with our box. Our customization feature is free and Seasonal Members can customize up to 4 items in their box while Annual Members can fully customize the box. We hope to have the opportunity to surpass your expectations in the future!
So fun and what a deal on the items. The products are great and so many choices
Hi Eleanor! Thank you for your rating! We are glad we were able to meet your satisfaction! Xo
I absolutely love Fabfitfun fun! Great products great people! Best subscription out there.
Hi Amber! We are so happy to hear that! We are so happy to hear you are loving your membership! Xo
Hi Kerry! We are happy you're loving FFF! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
The couple of times I have called Customer Service at FabFitFun they have exceeded my expectations. Customer service is very rare these days so it makes this company stand way above the rest!
Hi Christy! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I had a mistake in my box and when I used the customer service chat, they were extremely nice and forwarded me my missing items! I cannot recommend this service enough. Give yourself a gift of FFF!
Hi Anna! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
I like being able to try out items and get a discount on extras that I can use myself or give as a gift.The only annoyance would be how fast some items become sold out or unavailable.
Thank you so much for your feedback, Mary! We're happy that you're loving the items! Xo
Fab Fit Fun truly cared about my experience! It's unusual that a company will go the distance to accommodate a customer in uncertain times such as these! Every single box I got during my annual membership was perfect AND if I wasn't into a certain product, it was easy to gift it to a loved one. When my circumstances get back to normal, this will be my first gift to myself. Thank you for all you did!
Yay! We're happy to have you back in the FFF family, Melissa! Thank you for your review and so excited for you to receive your items! Xo
Thank you for taking the time to help me! The response time you got back with me was awesome!
Hi Kelli! We're happy that you had an amazing Customer Service experience. Thanks for your feedback and we're so excited for you to receive your Spring products! Xo
Hi Kristin! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo
Lost two boxes even though I pay for two subscriptions. I had ordered Christmas presents that didn't arrive till the following year after weeks of being lost. Customer service agent was hostile and rude, so they lost both my annual membership and the one I gift to my mom. Quality has gone down and service is hostile. Do not recommend
Hi Kate! We are sorry to hear about your experience. We will have someone from our team follow up with you via email. We look forward to assisting you!
For some reason the app kept telling me that there was a problem with my card on file. I tried multiple times to re-enter the number on the app and it kept saying my information was invalid even though it was not. I called customer service and the staff member was able to fix my issue and was very prompt and courteous.
Hi Jennifer! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help you! Xo
I was scrolling through sale add on and ordered an LED full face mask and it didn't go into my cart. I was upset because I really wanted it. Went back to try to find it and I couldn't.
Hi Lainey! We’re excited that you’re shopping for Summer Add-Ons! If an item you love isn’t available, it’s possible that it is reserved by other members. Since this is a live sale, these items may become available again as members remove items from their carts! We recommend continuing to check back later since there is always a chance you can scoop it up!
I need to submit a new credit card and don't know how to do it!
Hi Candace! We'll have someone from our team send you an email to make sure you're assisted in the most efficient way! Xo
I sent an email regarding an item that I had ordered that arrived damaged. After one email asking for a photo of the item, I received a response letting me know that I'm receiving a replacement. A perfect customer service experience.
Thank you so much for your feedback, Carolann! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Hi Meg! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I was frustrated with the online robot "Frankie" but the minute I reached out and spoke to a customer service rep I was so happy I did. It is just my preferred way to communicate and she was so helpf and friendly and knowledgeable!
We appreciate the kind words and awesome review, Trisha! We look forward to many more seasons together! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Miranda! We are happy that you are fully taken care of by our Customer Care team and made your selections. Thanks for the review and can't wait for your Summer Box to come! Xo