FabFitFunReviews 4,325

Excellent customer service. I had a couple of issues with an add-on and my missing box. First issue with add-on was fixed and handled efficiently and I am satisfied with my alternative choice. Second issue was my actual box never showed up and FFF rep, Callie, contacted me within 36 hours and she helped reassemble my box and get it on it's way quickly. I did have to choose other items since some items that I chose were no longer available, but the service I received made the experience a pleasant one.

I was so excited to track my highly anticipated summer box to delivery which never happened. I emailed customer service on the confirmed delivery date and was told I had to wait 5 business days for further action. The delivery carrier's website states there was a delivery photo that would have been sent to Fabfitfun and when I inquired with your company I was told there was "no need" for the photo. What a simple request to confirm if the delivery was correct so we could move on with the next steps. I also stated my concern that my box selections and add ons wouldn't be in stock if we waited and I was told EVERYTHING was in stock. I waited the 5 days and emailed again. No response. Started an online chat the next day to be told 4 of my items were out of stock. Very disappointed that I have to wait another 2 weeks in hopes that the new box delivers.
I was offered account credit for my troubles but it was less than I've been offered for previous mistakes in the past that were far less in comparison. And then to top it off I get an email asking me to rate my box...

I have been a subscriber for I think two years now. I have had no problems but my most recent order was lost. Shipping label was created and it was never put together or shipped so I lost my first choices on a few items and add-ons. They were the ones I was most excited about so I was upset to lose my first choices and a good many add-on items. I was refunded the money that I paid for the items that will never be arriving but not given any other sort of compensation. I spent a good period of time reviewing the items on making choices for things that I would like and also gifts for friends. I am not sure if I will re-know my subscription when it comes up again.

This is my 3rd year as an annual subscriber, and I plan to continue my subscription for years to come. The investment I make once a year offers so much in return, I cannot even begin to explain. I do so much for others as a mother, wife and entreprenuer, that my gift to myself is FabFitFun.
I love the quality of products they offer, many woman founded and clean. Which is important to me.
The sales and add ons are a nice way to treat myself twice, and try mid to high end brands I may think twice about at full retail price.
If you have been thinking about joining FabFitFun, I encourage you to buy one box. One box got me hooked into paying annual because the quality cannot be beat by other subscription boxes.
And the customer service is too notch. In 3 years I have only had to contact them once, and they solved my issue in less than 3 dats with kindness and clear communication.
Thank you FabFitFun!

It is very confusing to know when I was going to be charged. Too many dates of picking and choosing. I activated my account and after seeing what was available I canceled it (on the same day). However, I was still charged for the membership and I received the box 3 weeks later. I didn't like the content of the box. There were 2 different body scrubs and I don't use body scrubs at all. It aso had an exercise wheel which I think is outdated. It just felt that the box wasn't thought through when it was packed.