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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I absolutely love FFF, every time I have a question or issue it gets resolved and everyone is so nice and friendly.
FabFitFun is an amazing company, with wonderful products. Their over all moral is so refreshing, from promo emails to customer service. Everything they offer gives you a chance to step out side of your box and introduces you to quality products. Honestly no matter what has gone on in my life the last 5 years I had something to look forward to, a pick me up. I can't imagine going without it.
Hi Ashley! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Few reasons I LOVE LOVE LOVE my FabFitFun... it's Seasonal instead of monthly so payments are 4 times a year unless ya choose annual and pay in full up front (well worth it) not to mention benefits of an annual membership... the products are full size and everything else is great quality like the earrings I just received as one of my surprise items are Kate Spade brand and are absolutely beautiful! Just those cost about 20$ less than the box itself! My first box I received a pure silk robe that retailed over $100 So believe me when I say you definitely get your money worth! I highly recommend FFF... it's an awesome reward to yourself... You're Worth It
It's so fun opening your box of surprises... it's like Christmas 4 times a year!
Hi Stephanie! We are so happy to hear that! We're glad you are loving your membership! Thank you for being a part of the FFF family! Xo
I have been a member for many years and have not had any issues with orders. There was a shipping error for this summer box. Because I delayed in sending an email my add ons were no longer available when it came to time to ship my order again. The customer care team were very professional and prompt when I finally did send the email. I'm very happy because this issue was resolved as soon as they figured out what had happened. A full refund was issued so I'm pleased.
This company stands behind their product and service. If you have any issues the customer care team will help. I always recommend FabFitFun. It's great fun
Hi Trish! Thank you for taking the time to review! Your feedback means a lot to the entire team and glad to hear we were able to help you resolve your concern! Xo
Fab fit fun is always caring and thorough and provides amazing customer service!
Hi Sheri! Thank you for your feedback! It means a lot to the entire team and glad to hear you had a great experience with us! Xo
I had a glitch from the get-go because of PayPal. FabFitFun customer service was great! Nathan straightened it all out and was very helpful. I'm excited that I'll be receiving my first box soon. What a bonus to find out up front that customer service is excellent,!
Hi Genie! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I absolutely love getting my FabFitFun box 4 times a year. This box may be a little pricier than others, but it's well worth it for what you receive. I love that I can customize it and if there's ever an issue (rarely happens) they take care of it in a quick timely manner. Definitely recommend!
Hi Alma! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I appreciate the opportunity to deal with things via text.
Thank you so much for your feedback, Marianne! We look forward to sharing more seasons with you! Xo
Happy and content with results. I'm extremely happy with FabFitFun.
Hi Nancy! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo
If I could give this review 0 stars I would. My last 5+ drop ship items have come in thin mail bags that arrive shredded with no bubble wrap, or protection and every time have been broken, dented, scratched, etc. The FFF customer service has been PHENOMENAL in helping correct and refund (Thank You), but I still end up with damaged items. Something has to change with your drop ship partners.
Hi Kristen! We apologize if your experience was less than ideal. We've noted your feedback and we'll surely pass this along to the appropriate teams!
An item I had purchased as an add on, arrived and wasn't working. Everyone responded in a very timely manner. Unfortunately the item was out of stock, but they refunded me the cost of the item.
Thank you so much for your feedback, Lindsay! We are happy that we were able to help you resolve your concern! Xo
I wrote in because my shampoo managed to spill and had hoped for a replacement. She checked and one wasn't available she offered me TWO of something else. I am beyond happy with the result
Hi Heather! We're happy that you had an amazing Customer Service experience. Thanks for your feedback and we hope you enjoy your items! Xo
I ordered a Starter Box in May. Never heard anything or received it. Then yesterday I was charged for my subscription.
I had to call, spent at least 30 minutes+ on the phone, and found out the shipping team threw out my address and didn't send the box, let me know, or cancel and refund my order.
After 0ver 30 minutes on phone call, I ended up cancelling everything. They did offer a gift card, etc, but it's too much trouble dealing with a company that doesn't communicate well or take care of customers when they have shipping issues. Like I'm only a phone call or email away.
It is sad because I have friends who love FabFitFun. I was looking forward to receiveing the boxes--figured anything I didn't love would make good stocking stuffers for the extended family.
Guess the point is, if you don't hear from them, make a phone call and find out what's going on with your order(s).
Hi Harriet! We're sorry for the inconvenience you have faced, this is not the experience that we'd want you to have here in Fabfifun. We know you must have been very excited to receive your box. We appreciate your feedback and will pass this along to the team so that they are aware of your concern. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
I added on a product that you never contacted me to tell me you didn't have enough of. I had to contact YOU to find out where my order was. Then you wanted me to REPLACE what I ordered with products not even close to what I ordered. Will never order again. Bad business
Hi Beth! We're sorry for the inconvenience you've experienced. We want to make this right for you. We will have someone from our team follow up with you via email. We look forward to helping you out soon!
Please drop onTrac for shipping. They have lost 2 packages and are useless. Use UPS!
Hi Lori! We are sorry to hear about your experience. We have passed your feedback to the appropriate team so that they are aware of your concern. A member of our team will send you an email to make sure you’re fully taken care of! We look forward to helping you out soon!
Very helpful, now waiting for a the team to get back to me.
Hi Kimberly! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Great customer service they went above and beyond to help me out they have such a great box I love being able to choose my items
Hi Tammy! Thank you for your rating! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I cancelled months ago, but still received and got charged for another box. Still don't understand why, but sounds like a yearly membership you are signing up for. (Something I didn't expect)
Hi Ericka! Annual Membership cancellation requests will go into effect at the end of the annual term. As an Annual Member, you will continue to receive your prepaid boxes and have access to all the other amazing membership perks until the end of your prepaid annual term. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
For more information, you can check our FAQ link: https://support.fabfitfun.com/?a=How-do-I-cancel-my-membership---id--CiMSVaZrQZ-JNO0AIHiPiA
Was able to resolve my issues promptly and with great care.
Hi Maria! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
Great customer service. They gave me the answers to my questions.
Thank you so much for your feedback, Stacey! We are happy that we were able to answer your questions! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stephanie! Thank you for your rating! We're so happy to hear that you had the most exceptional experience! Xo