On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
We monitor reviews for authenticity
This is the only subscription box for me. I've tried several others and love the variety and quality of the products in this box. Only kept this subscription active. Fast and friendly customer service. I recommend to all my friends.
When I had an issue with an order it was immediately corrected in my favor.
Thank you so much for your feedback, Lisa! We are happy that we were able to help you resolve your concern! Xo
We love fun fab fit! I gave my daughter and my sister boxes for Christmas. We all get together whenever a box comes in. I love watching them open there boxes full of wonderful surprises!
Yay! So happy to hear you're all enjoying your FFF items. Thanks for the rating and feedback! Xo
From fabulous to very disappointed. The past year the things in the boxes became very disappointing. Unless I spent extra money. I have enough hair conditioner to last the rest of my life. Plus, I don't use it. Jewelry was terrible. All other things I never used. Gave most of it awo
Hi Tracy! We truly appreciate you sharing your feedback with us as we are passionate about providing you with a great experience each season. We understand how you feel about your FabFitFun experience and we look forward to making things better with us for you. Please know that we work with a variety of different partners and as we continue to expand we love to hear our member's suggestions and comments about us.
Super helpful and pleasant to communicate with. Also in a good mood when I message them. When I didn't get my shipment they sent me a new box. And helped fixed my address for further shipments I've spoke to 2 employees and both were great. Thanks fabfitfun y'all are doing great and are pleasant to speak to.
Thank you for this sweet review, Chelsie! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! Xo
Always a super experience. I look forward to every season and every box of treasures. Don't tell but I regift and my granddaughters love it
Thank you for this review, Karen! Your feedback means a lot to the entire team and glad to hear you're enjoying the items! We look forward to sharing more seasons with you! Xo
Needed to have a item I did not order be removed and all went well and I was satisfied with the outcome. Very nice girl helped me and it was taken care of fast and efficient.
Hi Kathy! We appreciate your rating and feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Cara from customer support was very helpful. She helped get my order straightened out and very nice
Hi Hunter! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! Xo
I was not helped by the "Robo" chat (as I knew would be the case); annoying that there was no way around that. However, I was then offered to connect to a "live" chat, and the representative was both knowledgeable and efficient. He was able to identify then rectify the issue quickly.
Hi Kathy! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I love FabFitFun! I love choosing what I get in the boxes and receiving them throughout the year. I love the variety and the quality. The products are quality and obviously chosen with care. I would continue my subscription, except I am now retiring from teaching and am not able to do so.
Hi Ruby! Thank you so much for your feedback We are so happy to hear you are loving your membership. Thank you for being a part of the FFF family! Xo
Didn't understand how to stop subscription and one of the products was kinda faulty and not very functional
Hi Kelley! We can see that one of our Customer Care Representatives has helped you with this issue. We appreciate your feedback and will surely forward them to the appropriate teams! Xo
My phone wasnt loading the products well nor showing pictures. Text customer service was very helpful and encouraged me to use my laptop. It worked fine then!
Hi Shana! Thank you for your feedback! We are happy that we were able to help you resolve your concern! Xo
Hi Erin! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I have used so many products from what I received. No problems with choices or shipping. I chose household items. I use makeup…. As well as the facial things. I love them. I even got a nice blanket that we all use
Hi Tracy! Thank you for your rating! We're glad to hear you had a great experience with us! Xo
Had an offer code to renew but was it included the TULA which is always restricted to UK. (BAD targetting by the FFF digital marketing team - surely it is not beyond the wit of man to show country specific offers, but maybe in FFF world this is not possible, idk) Anyway, once the agent realised I was in the UK she immediately told me that the TULA mystery bundle was not available to me and offered me a UK alternative which I have not yet seen advertised.
Hi Kaitlyn! Thank you for taking the time to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I will be renewing my annual subscription a third time because I Looove it! I look forward to picking my items each season. The sales are awesome too
Hi Tania! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Every time I have a problem with an item FFF helps. I love everything I get in my box and I love getting new things I wouldn't think of getting myself. I learn of new products.
Hi Maureen! Thank you for taking the time to review! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I am happy with Fabfitfun…. I subscribed because wrnare able to fully customize …. This is important to me especially because I have allergies to ingredients in some make up/skin care products. I like being able to review choices/check ingredients before customization, so, I am concerned about upcoming changes to the way spoilers/choices will be done
Hi Christine! Thank you for taking the time to share your thoughts and review with us. We appreciate your feedback and will pass this along to the team! Feel free to reach out to our Customer Care Team if you have any questions, we'd be happy to help!
Happy I caught it and they were willing to work with me! Kind of disappointed I should've kept everything and actually look like some really fun stuff. Haha But, this time they actually forgot to change my address and email.
Hi Kelly! Thank you for taking the time to leave a review! We are glad that we were able to help you resolve your concern! Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you! Xo
Very fast in customer issue. Great customer service great work.
Hi Veronica! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are happy you're loving FFF, Jacqueline! Thanks for your feedback and looking forward to sharing more seasons with you! Xo