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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I am happy with texting but not happy that I was first on the day of choosing what I wanted and not getting it I am hoping that FFF will get me the trophy beauty tool as that is what I was most excited about
My interaction with call representative was outstanding. The payment process and subscription process is difficult to understand.
Hi Elisa! Thank you for taking the time to review! We are so happy to hear our team was able to help! Xo
My packages delivered to a neighbor house last 2 times. Customer service acknowledged mistake and will hopefully resolve going forward. If happens again I don't see why I should keep this service.
Hi Shannon! We are sorry to hear about your experience. We're glad that you were fully assisted and had a great experience with our customer care! Please feel free to reach out to our customer care team if there’s anything else we can do for you!
I love my FFF boxes and look forward to them like Christmas for myself all year long. Customer Service is Fabulous even if there is an issue of some kind they are there to make things right and you leave HAPPY. But problems are rare and the Boxes are worth EVERY penny! JOIN!
I usually love my box. I have a few products I sampled from my box that are now my go to's.
Hi Deb! Thank you so much for your feedback! We appreciate this review and look forward to many more seasons together! Xo
I received my Fall box, and unfortunately the shampoo and conditioner did not survive the high altitude where I live and expanded into the box, so it popped open and got over some of the items. Because of the amazing packaging, almost all of the items survived with a simple wipe down of the outside packaging, but the shampoo and conditioner took a hit. I was immediately offered a replacement once they saw the pictures, and I am thrilled with the customer service I received. Thank you, FFF!
Hi Jaime! We're happy that you had an amazing Customer Service experience. Thanks for your feedback and we hope you enjoy your items! Xo
Love the products I have received. Any issues have been resolved promptly. Love Fabfitfun!
We are happy you're loving FFF! Xo
Ok so they are not perfect but no company is perfect. Mistakes happen. But the price for what you get is there. Most of the customer service agents are helpful and attentive. It makes me happy to get my boxes. I do not get presents. I'm a mother. I give gifts to everyone for birthdays and Christmas and other holidays. So when I get my boxes it's like getting gifts. I think everyone needs that once in a while, and FabFitFun has made a way to impact so many lives in a positive way. Not many businesses are able to be a profitable business and also be helping ppl. That's awesome.
Hi Marcella! Thank you for this sweet review! Your feedback means a lot to the entire team and glad to hear you're loving your membership! We look forward to sharing more seasons with you! Xo
I have not been able to get into the fff add ons.My password does not get accepted. I identified the lions, lions with eyes closed etc. several times.
Hi Donna! We'd love to help you. Someone from our team has sent you an email to make sure you're fully taken care of!
Very helpful and quickly resolved issue and super nice!
Hi Corrie! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo
My order was wrong it got fixed two items was add red d that was not supposed to be there it got took off and refunded
Hi Kathy! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I have been a loyal anual member of FFF since the fall of 2017 and look forward to receiving my box every season! I Love all the sales they have in between seasons too. Also their customer service department is amazing in solving any issue you might have.
Hi Mara! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I started out in LOVE with FFF, the boxes, the packaging, the products, the add-ons, the sales, and then slowly. The boxes were plain and boring, then the packaging disappeared, then the awful cactus cup showed up. I was willing to deal with the product graveyard full of full-sized slowly dying products under my sink because the boxes were supposed to be a bright light during the pandemic. The rose spray made it feel like summer when it was a cold dark winter and the art of showering was a rare event in-between working from home and Netflix binging. Then my boxes which were full of whimsy and 7 or 8 fun items and the occasional item for those at home workouts since gyms were closed went to very plain boxes not full of 5 items, and now my boxes are very basic and boring with missing items and TWO plastic mixing bowls valued at 50 dollars (the sour dough trend is over. So FFF it's not me, it's you I break up...
Hi Marcie! We always want our members to enjoy their orders and were sad to hear that the boxes missed the mark for you! Each box is different as we always work to introduce our members to new and exciting products. We hope to have the opportunity to surpass your expectations in the future! Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Heart did a wonderful job and the company need more of her. She really had a heart towards my health condition.
Hi Margaret! Thank you for taking the time to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Since I started receiving packages years ago I have never received any emails giving me notice of mailing. I even started paying a yearly membership to be able to have a choice in the items I receive, still no notifications. I decided to drop my membership when it was automatically drawn on my account.
I will try one more year to see if I get any notices so that I may have some say so in my packages.
Hi Ann! We are sorry to hear about your experience. We want to make this right for you. A member of our team will send you an email to make sure you’re fully taken care of! We look forward to helping you out soon!
Great! Problem resolved with respect and patience.
Thank you so much for your feedback, Linda! We are happy that we were able to help you resolve your concern! Xo
Very respectful and helpful answering all of my many questions. Fully satisfied customer. Highly recommend their customer service!
Hi Stephanie! We're happy that you had an amazing Customer Service experience with us. Thanks for your feedback! Xo
I just wanted to send a quick thank you to the fab fit fun team. I recently had an item that I purchased on the fall add-ons that was not described correctly. The fab fit fun team was quick to notice the error and provide a credit for the item. I am always amazed at how helpful and efficient the fab fit fun team is if there are any issues with my order. Everyone that I have communicated with is always friendly and eager to help!
Hi Denise! Thank you so much for your feedback. We're so happy to hear that you had the most exceptional experience as we always want our members to be fully taken care of! Xo
I'm not sure how it happens. But my FFF super box will arrive when I am seem to need it most. One time I had just started feeling crumby and the doorbell rang. It was my FFF! Instantly made my day. Smiled for the rest of the day. Thanks. I appreciate all of you. Cause I know it takes a team.
Yay! We're happy to hear this, Sabrina! We're glad that our box brought you a smile and hope you have fun trying out your products! Xo
She was able to clear up? S about a tx I received that said my pmt didn't go through! She took time to ck & make sure my pmt info correct & all good Mahalo FFF staff
Yay! We're thrilled that you had a great Customer Care experience, Cindy! Thanks for the feedback! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Suzanne! Thank you for taking the time to leave a review! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our customer care team if there’s anything else we can do for you!