FabFitFunReviews 4,325

I like most of their boxes but I don't "need" them. Thus I have tried twice previous to today to cancel the subscription - even showing them the cancellation letter - from their company! - and they still sent out a spring box! Are you kidding?
They then send the exact same typed out letter that I had gotten the first time I tried to cancel. So in all 3 times (as of today - still trying - emailing back and forth wasting my time) I have tried to cancel and I still have a box on the way as of this morning. AWFUL customer service... they need to take notes from Amazon. WOW.

If you don't cancel your subscription, they will charge you automatically this out notice. And then you will have to spend 3 hours on the phone while they lie to you and try not to provide you with a full refund. Do yourself a favour and avoid this company!

The box may be quoted as technically reaching a certain dollar amount per month in terms of total value, but in my experience the items included were from mostly unknown brands and felt cheap. I mean yeah you can have a pair of earrings that are "gold plated" but were totally made in china and rub off in a month, or you can just pay what that is worth without this box and actually not end up with a box of cheap crap that you only kinda want. Idk. I thought this would be a fun way to surprise myself each month with a self care item or others that maybe i hadn't picked out, but most of the stuff included are well marketed but low quality items. That sucks. Who cares what the actual "value" is when it looks like a bunch of crap when you receive it? Anyway, imho

I received my first box today and while I like two of the items, the rest of it was just kind of meh. The two items I like are pretty specific to me (a sea salt muscle soak and a fragranced body buffer.) I found the wrap (which online is shockingly $149 to be really cheap and about the same quality as my couch throw. The gym bag was laughable and the phrase "I work out for cupcakes" was a bit demeaning in my opinion (I work out to be badass.) I gave it a chance and was just not that interested.

On 2/15/2018 I reviewed about the winter box I received. I stated it was ordered based on the products that were supposed to be in the box but were not. My review was answered saying they would follow up and insure I got the correct products. They never followed up. I canceled the subscription and insured with my bank they would not process anything from this company. As I expected they attempted to process and they were declined. They then had the ordasity to contact me about the decline and stated I did not cancel. This company tells you they will follow up and fix the problem but they do not. It is a shame because I believe the boRex are worth it if they sent what they advertise. Be careful

I got a promo code that was apparently for a starter box and no the editors box. Why on earth would a box that only has maybe 3-4 things have the same original price ($49.95) and product value as the seasonal and Editors box but have HALF the stuff and it not be CLEAR that you have NO IDEA what you are going to get? Customer service was no help. Magically my status went from shipping soon to I have a tracking number for your box so unfortunately you can't change, pay the difference and get what you wanted or even KNOW what you are getting. I went from excited to extremely disappointed!

I placed my order on 1/10 it is 1/29 and my box still has not shipped. I have contacted them at least 4 times both by email and online chat. I have been told 10 that they take time packing to make sure that the items are perfect. 2) it takes at least 10 days to process the to 10 to be delivered. 3) my items are out of stock and as soon asI pick new ones they will ship the box asap. 4 my changes were never put in the system they willdo it again and it will take 10 days to ship and then 7 to 10 to get to me. I asked for my money back they DO NOT give refunds. My credit card wias billed on 1/10 I am hoping that what is in the box if I ever get it is not as crappy as their customer service

I was on the website and found a promo code that worked to take the price down from $49.99 to $19.99. I am positive that the promo code worked and that the price showed the $30 discount (from $49.99 to $19.99) before I clicked "Get the Box" or whatever the button is to give the go ahead to charge my card. Then I check my order detail and I've been charged the full price of $49.99! That's pretty sketchy. So I called customer service and the person took forever to help me. She kept saying that I must have chosen the box that is $19.99 not $49.99 but I am sure that that was not the case. She would not honor the promo code and kept asking if she could "explain" what had happened but she clearly didn't know what she was talking about and had no value for my time or my money. This is exactly the kind of stuff that turns me off about all subscription service companies. Any company that needs to automatically bill you to shop there immediately raises some red flags from me, and after this initial experience with FabFitFun I'm definitely turned off. All said and done I'm relieved I was able to get my refund to nip this in the bud. I would stay away from this company.

So I just wanted to give an updated review. Kendall from FFF reaches out to me. I have to say, the responsiveness was excellent. I wish my total experience was as good as it was after Kendall got involved. I updated the review and considering how much Kendall did to rectify my poor experience I definitely give FFF 4 stars If everything was handled as well as it was by Kendall I would give 5. Thank you FFF and I look forward to next seasons box

The product is great, but everything else is awful. Horrible customer service. Horrible at organization. I ordered the Editor's Box, never got it! They just charged me for the spring box! Their live chat is just going around in circles. Completely unhelpful! I got a box for myself in december and loved it but have only had issues with getting the product. If you do it, make sure you are following up consistently otherwise you'll get SCREWED OVER!

It was my first box and what a disappointment. I ordered in October to be a Christmas gift for my daughter-in-law. The box arrived on the 8th of December so all should be good. Wrong, three items missing including the eyeshadow, socks and hand cream. I called, no answer. I called again, no answer. Finally tried Chat and got someone who told me sometimes that happens. I told her it was a Christmas gift so I had to have the items before Christmas. She said that would not happen and she was right. She offered no apologies. It is December 30th and I still do not have the missing items but of course have been charged for them. I had to buy a replacement gift also. How can two months not be enough time to get it right? No more FabFit for me!

Ordered a box and 1 extra product. Box arrived and the additional product was not included. I am being told to take picture of box contents and invoice to prove I didn't receive. It's 10.00 seriously? In the box the necklace provided became discolored after wearing it for 3 hours? Really? This is not worth the hassle or money. Horrible customer service! Still trying to get the product I already paid for. One shining quality I look for in a company is how they call their customers liars when the company screws up. I am cancelling. I have better things to do then chase down their mistakes. I would give a 0 stars if I could.

Ive been a FFF subscriber since 2015. There have been items I didnt enjoy, or werent my style. But ya know what? They made great gifts!
FFF is one of my favorite subscriptions out of my 9. It beats Rachel Zoe Box of Style every time.
So, shipping can take a bit sometimes. Its not always 100% up to par. But I always get my box, and am always kept up to date. Customer service has replaced two of my broken items wishing two weeks.
I feel like some of yall need to step away from your inboxes, and just enjoy the $200 worth of fun youll receive. If you cant be flexible, then non customizable subscriptions may not be for you.

Fabfitfun is awful and I urged everyone to reconsider. My first box was Fall 2017 and that took 6 weeks just to ship, despite their website saying boxes will be shipped within 10 days from the order date. I reached out to the company and got a standard were sorry email. My second box was charged to my credit card on 11/27 as of 12/18 my account showed that shipping was pending. I emailed the company since this is now the second time their promise of shipping in 10 days did not occur. I got no email back. Nothing from costumer service. Suddenly late tonight I get an email from fed ex saying my item has shipped. So basically this company cant even respond to a basic email. Just put a box together real quick and ship it out. I am disappointed that they cant even take the time to answer my email. Terrible service and I am canceling my account. Although from reading some reviews that also may be difficult. Please stay away from this company.

I placed my order on 11/13, I was aware the box wouldnt ship until 11/27. I received a tracking number 12/1 four days after the package appeared on my FedEx delivery manager. FFF ships FedEx SmartPost and the box is delivered by USPS. I emailed FFF on 12/11 since tracking status hadnt updated in several days. I received a response from FFF tonight with a hyperlink to FedEx tracking page and was told to wait four more days. Its unacceptable to tell someone that due to high volume of packages it may take more time after ten business days have passed since an item was shipped. Ive received two packages that were sent via smartpost through the same hub the FFF box has been since 12/6 both have been delivered. Im peeved and disappointed with the subpar inept customer service Ive received. If their not going to take care of the problem my bank will gladly do so.