FabFitFunReviews 4,325

After spending nearly 20 minutes answering their barrage of questions about likes and dislikes, in which I stated that I do not like anything flowery smelling, I wait for my box. Several weeks later I receive it, open it and go into a full blown allergic reaction from the strong perfume smell that comes from the box. I immediately go to their website to advise them of this issue, tell them I wish to return and get a refund, and ask them why they bothered to ask me all of those questions to only ignore them. I get an answer back within 24 hours that says, "you can return it, but you will not receive a refund" along with "I can offer you another item". Great Customer Service Guys - - Hats off to ya. Thanks but no thanks. So now I am stuck with this stuff, and I can't even open the box to try to sell these things. I will give it away, but seriously, I could not sell them anyway. The Tote Bag they included has marks on it, I specifically said "NO" to electronic items (and I got headphones, of which I have 3 sets already) and the rest of the items are seriously subpar at best. Sample packages of Shampoo & Conditioner. Hand Cream that has Alcohol as the 2nd ingredient. I thought this stuff was supposed to be top of the line. I am so disappointed and will continue to leave horrible feedback whenever possible as long as they do not address these issues I am constantly reading about. It has also soured me from ever listening to any celebrity endorsements about products in the future. I cancelled my subscription immediately. Perhaps I will dispute this with my Charge Card Company.

I kept seeing postings on social media talking about how great the boxes are and after a good while I decided to give it a try. My first box was the spring 2018 box and I was pretty happy with it. It had products I hadn't heard of and things I was excited to use. Then the summer box I was blown away by, I've literally gotten use out of every item in the box. The fall box is where I started to get frustrated with the company. Living in Alaska I have come to terms with the fact that sometimes I have to pay extra to get things shipped here and with that it also takes a while. What I wasn't anticipating was that I would have limitations put on my ability to choose items. Both the fall box and now the winter box had two items I had seen in spoilers that I was so excited to try and come to find out they don't ship them to Alaska. And it wasn't even like the other options were relatable or similar. I get that Alaska probably isn't the main source of sales for this band, to be honest it probably doesn't make a huge difference to them. But if you are going to offer a product to a customer, and give them the impression that they are going to be getting the same products as everyone else is, don't make it so later on a customer is blindsided and finds out they are limited. It's becoming quite frustrating. The one thine I do think they have mastered is their add in period. I'm not sure how they do it but their pricing on add on items is incredible and they've got so much to choose from.

After my first review someone from FabFitFun finally got back to me (recall they often said they would, but did not). They said that the items I prepaid for and ordered were no longer in stock, and they would send some other items and expedite the shipping OR give me a refund (keep in mind I was told before they could not give refunds on items they already processed). I asked several times how, if my box had been processed weeks ago, the items were no longer in stock. As they didn't have the items I ordered any longer I requested a refund--and asked for clarity--again, as to how, if my box was processed several weeks ago, the items weren't in stock.

I got some odd answer about I had been given wrong info, and that when they reprinted the label and went to remake the box, the items were no longer in stock. NONE of this makes sense to me. If the label was the issue from the start--for all these weeks, why didn't you reprint the label and put it on the box you supposedly prepared some weeks ago, which apparently was just waiting to be shipped...? It's quite obvious this label crap is a lie they tell whenever they have issues. I have read it on other complaints as well. How long was this company going to tell me a lie about a label and never deliver the products? And why would I want a bunch of crap I didn't select--again, the point of the prepaid subscription is to be able to SELECT what you want... I personally feel this company should pay me interest on my money they held a year in advance and didn't deliver what they promised.

The only way I got a response was by posting on this site. I am also filing a complaint with the BBB, and would encourage all of you with similar negative experiences to do so as well. I honestly don't see how they stay in business. Of the four boxes, every time something was out of stock, or late... They are sorry so much, they should change their name to that. What really T's me off is that they keep stating the same lies over and over instead of fixing their issues:-(:-(:-(. They should have been upfront the first 4 or 5 times I followed up on my late box.

I ordered my first box which is supposed to be the Editors box. First, it took about 6 weeks to get and when it finally came in, what a dissapointmemt. Not only was the stuff inside the box cheap, one of the items was missin. Cobra Bluetooth wireless earbuds. When I called customer service if the missing item, the girl told me that they do not ship this item to Hawaii. Ok, I'm trying to understand the logistics behind this excuse. You ship a box out that is supposed to have all of the items, why would that single out the earbuds. Total crap. Then the girl tells me that they sent a papaya enzyme peel in its place. Really, probably cost them $5 at best. I'm glad that I cancelled this subscription right away. Don't waste your money.

Not only does this box always come with at least ONE amazing item I can't live without, it usually is full of them. Beyond that, the customer service is without equal. I rarely have an issue, but when I do, it is swiftly resolved by the friendliest and most knowledgeable representatives. I didn't get passed from person to person and it felt like FFF truly cared that I was happy. I was, and I am. The only downside is that it's so good I'm going to go broke! Lots of items great for gifting as well.

Although not everything in the box was an interest to me, the value of what i did enjoy is much more than what i paid for the box. This review is basically about their customer service. 1st, i ordered my first box in mid august and still hadnt had a shipment confirmation by late september. I decided to wait till Oct 1. On Sept 29th, i received an email from cust service with an apology and a ten dollar credit.
2nd. My sister ordered the free starter box and only wanted the starter box. She was afraid of waiting too long to cancel before being charged for tge next season. So she canceled the following day without any issue. She was suspicious at how easy it was and contacted customer service to confirm. And they did.
3. One of my items came broken and i hadnt noticed till i opened the box almost a month later. I simply emailed cust. Service and tgey replied within hours. They are sending a replacement. No questions asked.
They are simply wonderful and i would recommend to anyone.

I purchased one fall box to surprise my daughter in Sept/Oct and to find out weeks later they considered it "undeliverable" for no apparent reason. I asked for my money to be returned "NO" they do not return money. I could pick another box but fall items were no longer available~ the surprise is no longer a surprise which was the point and the last thing I want to do is choose again from a diff batch of merchandise. Really bad customer service and even worse company policies! Will not be recommending this service to others!

This is my first box. I received the editors box I THINK. I received a cheap dollar store quality striped tote. Really disappointing. I received hand lotion. ( BORRRING) Some wireless ear buds which I dont know how to use. I received a bath sponge that i can get for 5.00 at TJ MAX, a couple of face masks, a stupid leather eye mask for sleeping, and the only good thing was a set of makeup brushes. They seem nice, havent tried them yet. I dont know if this is the standard editors box and is this one of my four for the year? If so, bummer.

I currently am a member of the fabfitfun and I enjoy my seasonal boxes. At times I feel like it's a little redundant on some of the items. However, overall I like it.
Now the FabFitFun Style box they have some kinks that they need to work out. MAJOR kinks. I ordered the box and I needed additional time to figure out if I could take the items or not. They approved my time, then the next thing I know I received a charge after I checked out and said I wasn't taking anything. Granted I did not get them in the fed-ex in time, but still they should have reached out to me to see if I was going to fed ex to return them. I have a charge of $182, but I have to wait for the credit until after they have received the products back. I would not recommend this to anyone.

SO I bought the fabfit fun box with the $10 off coupon and still though it wasnt worth the price. It came with so many products I have seen advertised over for over a year. I got the striped bag and it's SO CHEAP- the lining of it crackles loudly when the bag is touched. I cant stand to use it. Also it feels summery for a fall box. I got 2 foaming face masks which were cool because I have never had any but I could also just buy these for much cheaper. I got a pearl ring which is my favorite thing in the box. I like it and it's value at approximatly $60. I probs wouldn't pay more than $20 - it feels cheap and I am super worried it'll break (it hasn't). One of the pearls has a weird dent in it so I would have picked a different ring had it been in the store. The head phones are ok at best (easy enough to hook up to my phone NO IDEA how to do it to my computer) but I love my apple ones which I can usually find on sale for about $10. I don't know why any one would want a leather cooling face mask. I tried putting it in the fridge but it doesnt help with bags. I have a face mask for my travels which is much lighter and doesnt feel so tight. The hand cream is nice but I know me and dont keep up with skin care- thats why it was ranked tAhe worst on my profile. I havent tried the face peel but we will see. The body wash/ scrubber has a scent I'd associate with old people. I have seen scarves advertised which seemed nice and the rounds but those weren't in my box. The verdict: the $50 I would spend every three months I'd rather put to a splurge on things I like.

It sounds cliche, but Fabfitfun really has changed my life. I am not high maintenance at all, to a fault, so I never buy high end products. Fabfitfun doesn't wait for you to need a teapot for the fall, they send you one so you'll have it already! They send quality products that every woman wishes they had, and wishes they could afford, all at a killer deal. It's almost like being in a secret club that gets you beautiful products at a huge discount. I'm so lucky and greatful! Thank you Fabfitfun!

I subscribed and customized my box choosing each item but when I received my box I had received exactly the opposite of what I had requested except for one item. Then I reached out to the company thinking that they had just accidentally switched my box with someone else and could just replace the items I had ordered. Well all they did was say I'm sorry and now we are out of stock so tough luck. I had to keep pushing and finally they said we can only give you ONE of the things you ACTUALLY ordered. I specifically customized my order and now Im stuck with a bunch of useless to me stuff. I do not need another French press I have two already thank you and I dont need another umbrella I want what I actually ordered! I wish I would have kept my money and bought what I actually wanted instead of this poor service. Not impressed.

Don't sign up for this! FFF is the worst company I have ever dealt with BY FAR. My fall box was shipped (or so they say) on August 17. I tracked it every day until the day it was supposed to be delivered. It got all the way to my city and then couldn't be delivered due to "insufficient address". Huh? My first box got here fine. Long story short, I have had to chase them around, contacting them every 10 days to find out where my box is and every time I get a different answer. My label was damaged, the box was lost, products are out of stock now, etc. it is now October 9th and I just talked to a customer service rep. My box is once again in the processing phase. For the third time. And they say it will take 2 weeks. After reading some of the other reviews I am worried that this is a scam and I will never get the rest of the boxes I paid for (I paid for an annual subscription) If I could cancel now and get my money back, I would. But they don't do refunds. I will be filing a complaint with the Better Business Bureau.

Got a great discount code on Snapchat and figured. Loved my Editors Box... which prompted me to treat myself to an annual membership. Beyond happy and everything is FULL SIZE! You get your moneys worth in the first box alone! Plus with annual membership you get to hand pick a few of your items or can leave it to FabFitFun to select for you. You also get early access to Live Edit or Edit Live. Forgot you also get great coupon codes to purchase items from your box that you just have to have