FabFitFunReviews 4,325

My sister sent me a coupon and purchased me a gift card to try this site. According to them a gift card is a promotional item so I can't combine it with a coupon that I also received. How is a gift card like a coupon? I can only use "one promotional item" because a gift card is a promotional item! I never submitted the order once I realized I couldn't use both, but I was charged anyway. The did me the courtesy of cancelling my "subscription" and refunding the money they stole from me after I said I was going to dispute it with my credit card company. ALSO, the charge receipt email went to my junk mail, but all other mail from them comes through-THAT IS A LITTLE FISHY!

Not even 24hrs had passed and my sunglasses that came with my Spring 2019 box, unfortunately broke. I contacted FFF via Facebook messenger, a response was made not too long after I contacted them. I was asked to give them my email address and a photo of the sunglasses that broke. The FFF team member was very nice and apologized, and had told me that I would be sent a tracking number to my email and that the sunglasses would be replaced.

I'm a 53 year old woman who owns a new restaurant. I treat myself to nothing because I'm always so broke and take terrible care of myself these days. I love my FFF boxes. Prior to the restaurant, I had a great job that paid great money. I bought anything I wanted and tried many new products. FFF boxes allow me to try amazing new trends treating my skin, my body and my mind! Thank you for this service! I literally find it healing and refreshing. Trust me, I'm your biggest and happiest fan. If you ever need a spokesperson, gimme a call. I'm on the front lines screaming your praises.

I have received three boxes so far. A few of the things word cool, however for the most part you are getting things that I can a hundred percent assure you you can find at Marshalls or TJ Maxx. There was a jade roller that was in one of them. You can buy them on eBay for a dollar. The reason I don't suggest these boxes is the time it takes to actually receive the Box oh, there are no surprises. Half of the stuff you are not going to use. The colors that they pick out to throw in there are horrific, mostly the lip colors. I just completely feel like this is a scam and they amp you up, if you're able to be amped up over stuff like this, but again you can buy this stuff yourself and the prices that they state are way over inflated.

I was given a gift certificate from my daughter. I used it and then was " invited" to join by her so she could get a one time discount on her next box. I was then told by FFF that my gift card was considered a promotion so her invite couldn't apply Since this made no sense, I contacted them and got a complete run around. Terrible company with terrible policies. Don't pay for a one year membership as I predict they will be out of business before the year is over!

Jan 15,7:13 AM PST

Chat started: 2019-01-15 03:07 PM UTC

(03:07:47 PM): Where is the box I ordered a month ago? Your shipping schedules dont make sense and is confusing
(03:07:50 PM) *** Naomi joined the chat ***
(03:07:54 PM) Naomi: Hi there!
(03:08:26 PM) Naomi: So sorry for the confusion this has caused, S. I would be more than happy to clarify and explain these for you.
(03:08:28 PM) Naomi: Let me just pull up your account to see what I can do for you! Can you please verify the full name and email on file?
(03:08:52 PM) S*****
(03:09:03 PM) Naomi: Thank you! One moment, please.
(03:11:07 PM) Naomi: We sincerely apologize for the delayed shipment of your box! I just checked here and it seemed like our courier encountered an issue in printing the shipment label of your box. I know just how excited you are to get your goodies so I've requested to reprint the shipment label of your order, so we can ship it out. I'll personally follow up on this and will get back to you as soon as I get an update. We'll also send you an email containing the new tracking info as soon as it ships out from our warehouse, so kindly keep an eye on that.
(03:11:20 PM) Naomi: I know that this is not the most ideal experience for you as I know that you're probably excited to enjoy your goodies so I went ahead and added a $10 credit to your account. You can use this towards future purchases.
(03:11:44 PM) Stephanie: Thank you
(03:12:46 PM) Naomi: Sure thing, Stephanie. I am deeply sorry for the inconvenience. Please look forward to my email as well as the email with the tracking details.
(03:12:49 PM) Naomi: Is there anything else I can help you out with today?

Yeah... no sign it has shipped and never got a $10.00 credit. Why do I have to contact them over a month later to find out it's a "label" issue. I feel I'm being given the run around. They charged my cc right away but no shipment over 30 days. The shipping schedule is confusing and for good reason. I'm gonna contact my cc because there are policies against companies that take money before shipment. You lost another customer from the looks of your reviews you are not very reputable company. BBB people start putting in complaints because I know I am.

What an awful company. They put the wrong item in my winter box. I emailed them to tell them they had made a mistake and that I had chosen a different item. They tell me I clicked on "surprise me", which I most certainly did not because the item I chose was the 1 thing in the box I was the most excited about. But no big deal.

I was shopping on their site and they had fantastic end of year sales and I threw a few items in my cart but then decided shipping to Canada for these items was just too pricey for me. So I just closed my browser and thought nothing of it. Almost 2 weeks later I received an invoice in my email for the items I had left in my cart!

I phoned them, the person on the line told me that they charged me as a favour to me and that if I read the FAQ I would see that they always do this after a certain window has closed.

I said "Are you kidding me? This is how you get money from people? By stealing it?"

She then tried to sell me on the products by telling me they are deeply discounted and excellent products.

I demanded my money back and that's when she told me they don't normally give refunds but she would give me one this time.

I'm sorry, you stole my money and I have no right to ask for it to be returned to me?

I will NEVER purchase the box or any other items from this company again, and I will tell anyone who is interested - about my experience. I wonder how many people they have actually pulled this over on.

Just horrible.

I do like this box, but I don't LOVE this box. When I got my fall box in 2018 I thought it was worth the 54 dollars I paid. The wireless headphones sucked though, they sounded like they were in a tunnel and not worth the price that Fabfitfun claimed them to be (I found them on Amazon for the same price, but it got terrible reviews). The eye mask would be better for cooling your face and not really for sleep, but don't freeze the mask because it gets hard as a rock. The tote bag I got was definitely not worth the price it claims. I feel that Fabfitfun inflates the prices, so it makes it look like a better deal. Also annual subscriber's get to customize more of their box than the regular seasonal (like myself) get too. I thought my winter box was alright, I am going to get the spring box in 2019, but that will be my deciding box if I want to pay for the year and be an annual subscriber, or if I want to cancel Fabfitfun completely. Right now I am up in the air about them. I can understand why some people are disappointed in this company, but I definitely don't think this company is fantastic either.