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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I'm giving five stars for my experience with FabFitFun so far. I received my Spring Box which contained a damaged S'well water bottle. I commented on one of the company's Facebook posts, to which the company requested that I send them a direct message. After I messaged them, they quickly let me know that they'd be sending me a replacement water bottle in about two weeks. I haven't received the replacement yet, but I'm very satisfied with how quickly the company responded and took action.
I really look forward to receiving my FFF each season! I usually like 75% of what comes in the box. I relly enjoy the add ons and edit sale!
Thank you for taking the time to review, Dawn! We are so happy you are enjoying our sales! We can't wait for you to see what we have in store for our upcoming Edit sale! Xo
I can't get over how good the customer Service is with FabFitFun. I had a brain fart with my busy life and totally forgot to pick my choices before the deadline (something I look forward to every season) and when I messaged FFF they said no problem and gave me a one time courtesy to pick my options! They where so friendly about it and I loved the understanding.
I know having a company this large is no easy task. There have been plenty of times when I've received an Amazon order that was incorrect or whatever. With my last box, I had one item missing from my add ons. Instead of asking a million questions or going through the hassle I have with other companies, they are sending me the missing item no questions asked. I was super appreciative at how convienent it was to just message them and it just be taken care of without any hassle!
Being a full time step mom to a 12 year old, life is busy and there isn't much time for myself. I love looking forward to my box each season because it's the one selfish thing I get for myself and no one else. I love the choices and love the add on/edit sales. My skincare game has never been stronger and as an esthetician, there's some great products you carry! This is my second year as an annual member and I plan on continuing to be one.
Thank you thank you thank you!
Hi Jessica! Thank you so much for taking the time to review! We are so happy you are able to treat yourself with our products! We appreciate your membership and can't wait for you to see what we have in store for future seasons! Xo
What can I say? It's like Christmas four times a year? I love it, its a little gift for myself and I get a chance to try thing I might never would have otherwise. The value is tremendous and I look forward to seeing what's new every quarter!
Hi Angela! We are so happy we can provide some fun! Thank you for taking the time to review! Xo
Since joining fabfitfun, I am loving my subscription. I love the array of products I get each season. It is like Christmas coming 4 times a year. I have found new brands that I have fallen in love with. I also love that some aspects are customizable!
Thanks for taking the time to review! We are happy to hear you are loving your subscription! Xo
I could go on for days about how amazing each seasonal box is and the add-ons too... OMG! FabFitFun has changed my life for the better. I've been introduced to so many great products from health & beauty to home and even travel. If you aren't a member, you need to be one.
Hi Maia! Thank you for taking the time to review! Thank you for being such a loyal member! We can't wait for you to see what we have in store for future seasons! Xo
I love FFF! I like how we can choose and get a little surprise in every box. The magazine is a bonus as well as the website.
Thank you for taking the time to review, Kimberly! We are glad to hear you are loving FFF! Xo
Absolutely love FFF! It's such a nice treat. Rarely do I spoil myself and this is an easy, affordable way to do so! Love finding new, quality items I may have never discovered otherwise. Wish this was monthly!
Thank you so much for taking the time to review, Carrie! We are so happy we get to spoil you! Xo
I love opening every FabFitFun box that I receive. I like being able to try new products that I would normally not order on my own - it's given me the chance to find new favorites.
Hi Candice! Thank you so much for taking the time to review! We are so happy to hear you are loving all the products in your boxes! Xo
I absolutely love my seasonal boxes, but was bummed when I opened my spring 2019 box to find these amazing sunglasses broken. I took a picture, sent it in, and within minutes, had a response. Even better, FabFitFun had already processed sending me a replacement pair before even responding back to me. It's nice knowing a company sees you as a person, not just as a sale! Customer for life!
Hi Erin! Thank you so much for taking the time to review! We are so happy to hear you were assisted. We hope you are enjoying all your Spring goodies! Xo
My box was stolen from my front pouch while I was working. I contacted fabfitfun on Facebook and they are sending me another one. What a great company!
Hi Ashley! Thank you so much for taking the time to review! We are so happy you were assisted! Xo
I had made a mistake with an item selection on my subscription. I figured with it being a subscription box it would just be what it was, but decided to reach out to them on facebook. I am so glad I did, their customer service representative was incredibly kind and fixed the issue for me. I am used to subscription services not having the best service, but FFF blows them all away. I am definitely going to be upgrading my subscription, with this kind of service I know I will be happy.
Hi Kim! Thank you so much for taking the time to review! We are so happy we were able to assist you. We can't wait for you to see all the goodies we have in store for future seasons! Xo
Received a defective Deux Lux Demi Backpack. I sent a pic and reached out to their customer service department. I received a response immediately after! They let me know they were sending out a replacement immediately. I was super shocked and surprised by the response time and resolution time. I love FabFitFun and will continue to support and refer to them as long as I can! Great job y'all!
Hi Tandy! Thank you so much for taking the time to review! We are happy to hear you were fully assisted! We hope you are having a great Spring season! Xo
FabFitFun is more than a box it's a lifestyle! They really give you a lot of nice products for $50!
Thank you for taking the time to review, Ingalnga! We are happy to hear you are loving your subscription! Xo
I love all of the items I recieve, whether I know before hand what they will be or if they are a surpise. Getting the box always makes me feel well supported and like I'm part of a community. The items are not trial size or cheaply made, they are by fantastic companies (alot of which have female CEO's or upper business management positions). The bix incourages you as well to be happy and truly live out your best life.
Hi Maggie! Thank you so much for taking the time to review! We are so happy to have you as a part of our FFF family! Xo
I love FFF because you can be part of a community of people with many different thoughts and opinions. They help become acquainted with new products that you may have not tried otherwise, that in turn become staples to your collection. My favorite thing is the customization of boxes. It helps gear the box to your liking and wants. The add on and edit sales are also helpful but so much fun. I really am happy to be part of this subscription box.
Hi Amanda! We are so happy to have you as a part of our FFF family! Thank you for taking the time to review! Xo
FabFitFun is a gift you give yourself! There are items I would not normally buy myself, yet I love them! As an annual member I get to customize items in my seasonal box. These range from winter blankets to spring picnic sets and sunglasses. There are no sample items. Items are full size such as hair masks, face wash, make-up palettes and so much more. I don't splurge on myself very often, this is one splurge that I love.
Thank you for taking the time to review, Andrea! We are so happy to have you as a member! Xo
As a premium subscriber, I enjoy picking out the items I can really use. I love several of the brands like Avana, Tarte, Amika, Vince Camuto, Pier one, etc. Cute kitchen items, great beauty products. They have great add on sales, where I find facial products like Dr. Brandt. Customer service has been top notch!
Thank you for taking the time to review! We are glad to hear you are loving the products in your boxes! We can't wait for you to see what we have in store for future seasons! Xo
The customer service is awesome! I missed the dates to customize my spring box (emails were going to wrong folder) and I contacted customer service and they helped customize my box! They are so awesome!
We are happy to hear you were assisted! Please let us know if there is anything else we can do to help you! Xo
I love to try new things! With FabFitFun, you try the latest trends and quality full-sized products. Sure to become favorites! I have been a member since fall 2016 and I am still using many things I received even back then!
Hi April! Thank you so much for taking the time to review! We are glad to hear you are loving the products, thanks for being such a loyal member! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Constance! We are so happy to hear you've been fully assisted! Thank you for taking the time to review and we can't wait for you to receive your new water bottle! Xo