FabFitFunReviews 4,325

I ordered my box a little over a month ago and it's been saying "awaiting shipment" for 3 weeks. If my box is awaiting shipment I'm not sure why it's still not here. I ordered the summer box because I saw some cute products, but it's not July 29th and still no box. I would like to use my summer box while it's actually still summer. I have contacted them via live chat several times and they just keep telling me it will come, it will come. Well the first chat was 2 weeks ago and nothing has come. The second one the woman was confident I would have my box before the end of July. Welp they have two more days to get me my box. I used to do business with them a few years ago with a seasonal subscription and never had any issues. Maybe as they became more popular they can't keep up with demand? Well my advice to them is that if you can't keep up with the orders, hire more $#*!ing people. You are going to lose several customers over this. Everything in this stupid box I could have ordered on amazon or just went to the store and bought myself. NEVER again. Buyer beware and save your money.

I was charged for an annual subscription by mistake (july 24th), and when I contacted them to reverse the charges, and put me back on the seasonal plan, I was ignored. I had to contact the better business bureau and I'm still waiting on a response form them too. I doubt the materials in the box are really worth the amounts they advertise, and I can say that because I've seen multiple products from my previous boxes in marshals for less than $10, sure Marshall marks items down, but they were items I recently received not items I got 2 or more seasons prior.

****Update:
They got back to me and issued a full refund. I will try the fall box and see what I get, but if I have any future issues I'm canceling. Just to be clear, I clicked on upgrade to select. Be very careful on their site, as clicking the button does not take you to a page with more information, instead it automatically charges you without indicating how much they are charging you for or detailing what select actually is. It's their annual membership. During my journey for a refund i read a lot of reviews about how they also charge you for what's in your cart if you leave it there once they ship your box. A couple costly problems with this site. I'll be sure to only browse when it's time to customize my box.

Here is the chat I had with them:
I ordered my box 2 months ago, when will it be here? You guys were sending me a second one since there was something messed up with your shipping label when you sent the first one.
Chat started
Support TeamDue to an increased number of support requests, our reply time is taking longer than usual. We will get to your request as soon as we can. Feel free to leave us your name, email and concern and we will follow up via email. As a reminder the first fall billing date is in August 7.
Kourtney A joined the chat
Kourtney AHi there!
Rachelle And now I come on this website and it says "Looks like you won't be getting this box!"
Kourtney AI just need to pull up your account to check on this for you. Could you please verify your name and email address for me?
(info deleted)
Kourtney AThank you! Let me check. One moment, please.
Rachelle Are you still checking my account
Kourtney AYes!
Thanks for waiting.
After checking here, I can see here that the replacement order for your Summer box is now being processed.
Rachelle thats what i keep hearing. What does that mean exactly? When am I getting my box? Its WAY over due, over 2 months
I think I have been more than patient and still getting the "its processing' is ridiculous.
Kourtney AWe don't have a specific date on when it will be shipped, however, Once it ships out you will receive an email confirmation with the full tracking details.
I sincerely apologize for what happened.
Rachelle This is unacceptable. I will NEVER do business with you guys again, it was your problem the shipping got messed up the first time, not me, my address hasn't changed in years. But instead of quickly correcting the issue and making it right, you make me wait ANOTHER month just to hear you have no idea what your own company is doing with the product I already paid for? I paid you plenty of money for the product and this is the worst customer service! I will be posting this whole conversation and what has happened all over my social media accounts. Its horrible service!

The boxes weren't bad
The boxes weren't bad. The edit sales, however - atrocious, and shady practices. I ordered 6 items from the Summer edit. I received notification 6 days later that one of my items was a "drop ship" item and I would receive separate tracking information regarding this order. 10 days later, no information. Numerous emails back and forth and no one from FabFitFun could provide me with 1. Vendor's name 2. Vendor's contact info 3. A confirmation number/order number 4. Proof of my purchase 5. Estimated shipping timeframe or 6. A refund. So now they have my money, and can provide not one detail about my order. I filed a complaint with BBB and I hope NO ONE gets scammed like I did! Absolute thievery. I will write this review everywhere I can. I hope this company gets shut down. Some excerpts from their "customer service" department:

"I cannot provide a shipping estimate, as I do not want to give you false hopes"
"I do not have any information on that vendor"
"Unfortunately, since the order is with an outside vendor, we can not issue a refund"
"I do not have contact information to provide"
"We do not have an order number, as the order is with an outside vendor"*

*Then how will I contact this vendor and inquire? With no order number to reference?

ABSOLUTE TRASH COMPANY, USELESS CUSTOMER SERVICE REPS.

Update: I submitted a complaint to the Better Business Bureau. Almost immediately, FabFitFun contacted me and apologized for the "misinformation". They DO have access to the tracking info for my order! They provided this, and gave me a $25 courtesy credit. This is literally all I wanted! I truly hope the person who vehemently told me they did not have access to the information I needed was coached accordingly. Such a ridiculous hassle and amount of time spent on something that would've been resolved with ONE EMAIL containing tracking info.

Unavailable/ out of stock means we gonna give u whatever we pick and nobody wants they should have enough stock so everyone can have what they advertised

I hear the doorbell ring, when I open the door and see that FabFitFun Box laying there I instantly get a rush of excitement run through me. It's that feeing of excitement that we all should feel every once and a while.
I have two small boys and always focus on their needs, what do they need: clothes, shoes, diapers, wipes, so on. I rarely will buy myself clothes, makeup, or treats anymore.
I made the decision to sign up for FabFitFun last year because I figured, as a working mom, I deserve a little something every so often. This is by far the best thing I could have chose for myself.
Every box I have received is full of high quality beauty supplies that I would not have normally bought myself. There are fitness items I have always wanted to try, but again, I would have never bought myself. Fun items that are usually things that get me to explore and do things I wouldn't have normally done in order to use them.
All in all, if you are debating weather to sign up the answer is YES! I hope you get as much excitement and happiness from this box as I do.

I was charged $89 for a hair dryer that I did not order. It took several days for me to receive a response from customer service saying they would look into it. Today I got a message saying they couldn't cancel or return. Customer service tried to put the blame on me for leaving an item in my cart during the edit sale, but I put absolutely nothing in my cart. I will be taking this issue up with my credit card and I am cancelling all future boxes. This is a terrible way to do business.

I was an annual subscriber and was stuck with them for a year, but I managed to get out when they messed up so bad they didn't have a choice. Firstly, they failed to send things that I have paid for, and for three months passed the buck, always saying they'd be getting back to me by email and then failing to actually email. As a result I spent extensive time on the phone (at huge cost as it's a US number and I'm UK based) had a huge amount of credit in my account as apology, which I could use on a future sales having chased to no avail and finally saying "credit me for the missing items and broken stuff". I logged in to the sale to use this credit, got what I wanted into the cart, and then was emailed to say accidentally they oversold items and cancelled them from the cart, to go back in and get them over coming days, which I did. They then have removed them from my invoice, and not explained why 15/30 ordered items are out of stock. Next you know, I log on to the forum to vent, and I find other ladies overbilled by $1500 panicking and others who lost $100s off their order. The stock management is shocking. They have not sent items since April. The sale system leaves people highly vulnerable. AVOID at all costs. After several staff misrepresented the causes of my issues, I obtained my personal data and could directly show it was their fault and glitch: the only way I got out of my subscription. I loved them but so many issues and so many women crying on their forums having lost 1000s of dollars that the public can't see... you can only see the forum once you have joined! Now we are seeing a flood of people using the same strategies to cancel annual subscriptions, as they too have huge issues. It's not isolated issue but system wide ones. Be warned. Many still don't have orders from months ago and there is mixed success with chargebacks. Avoid at all costs!

I've gotten 2 boxes from them and I liked them but was going to cancel before next season. I seen they were having the summer edit sale and I chose a couple of there items but never checked out. Now I'm getting charged $70 because they automatically charge you for the items in your cart when the sale is over. The most ridiculous thing I have ever heard a company do! If anyone's like me, I add things to my cart on multiple sites because I like the items but sometimes I decide not to get them. I wish I would of seen all these horrible reviews before ever signing up.

They trick you by showing all of this cool stuff on tv, but you have to sign up and pay to find out they are OUT OF THE GOOD STUFF! So you can't customize your box as promised they send you their leftovers! I'm so angry right now! Also their customer service is useless! Don't waste your time or money! BTW they also have a stupid ticking clock on the screen so while you are talking to customer service they run out the clock and you don't get ANY CHOICES.

I got my spring box a few months ago, and I must say, and I was not super thrilled with it, however, I gave it one more chance, because I really liked the possibilities for the summer box. It shipped weeks ago and got lost in the mail somehow. I've been trying to email customer service for over a week now, and have been asked by them to "wait". How long should I wait? I reached out again, and was told that they will mail a replacement to me, but, asked for a new address. I don't want to give a new address. I want it to come to where I asked for it to be mailed to begin with. Not good at all. I feel like I will never receive my box, and I'm sorry, but, $50 is $50. Not cheap. I used to get ipsy bags, and had a WAY better experience with them.