FabFitFunReviews 4,325

I have been doing the taciturn boxes for awhile now, I say" boxes" because for the holidays I get the year subscription of boxes for our 4 daughters, 4 daughter- in-laws, my two best friends and at least 2 of my sisters. I really haven't been wowed, but this fall box felt like I went to my dermatologists product room or that I was 16 and my mother had dragged me to the Woolworths skin care counter. I'm going to look in other subscription boxes where the prices are very close where the content is better and more diverse.

I received a starter box for a shipping fee of $5, courtesy of a friend. It seemed exciting, I don't usually get subscription boxes since sometimes they're expensive or products don't meet my needs so I'm one that chooses to shop and save on brands I know and trust. I received a few nice items in the starter box, a comfy lounge robe, and some makeup and face wash. Ingredients may be cruelty-free which is great, but many harsh chemicals so I don't want to put my choices on healthier beauty and care in someone else's hands. Anyway, the customer service tends to bribe. The company emailed me stating that they'd charge me on a certain date but it was before my box even shipped. I called them and told them that I don't want to pay for a subscription box when my starter hadn't shipped. I received it, enjoyed one product, and realized that it's not worth the money. I tried to cancel online and a pop-up came up to "Activate $10" the next box. I refreshed the screen because there wasn't an exit button, and it charged me! I am deleting my card info right away. They billed me for $39.99+tax and took it immediately. I called customer service. Wait times weren't long, but it took several minutes to explain that I needed a refund. The rep said they normally don't allow that, but would "see what we can do". I kindly asked to cancel the error, don't ship box, and refund ASAP. I also suggested to speak with website management about this glitch and auto-charge issue. Although she solved my concerns, and I did get my confirmation emails, I felt that she was begging me to be a member. She mentioned twice that the box
Is valued at (whatever amount), and that they could "throw in a gift" if I choose to activate, and "offer additional discounts" etc. I don't appreciate being bribed to stay, so just warning people that they are like this.

This is my 2nd year as a select member. Just found out that my customization item #1 was pulled and they would be sending a yoga mat or a scarf. NOT VERY HAPPY! I would never have picked a yoga mat and a I sure don't need another scarf. Last box I didn't get 2 of my add ons Two strikes. One more and I will cancel my select subscription service. So disapppointed. They should have reached out to me and alllowed me to pick something different, not send a scarf or a yoga mat. The point of being a select member is you get to choose what you would like.

"We hope to surpass your expectations in the future!": This is the closing to every negative post, even if the reponse didnt answer/solve/put the person at ease for FFF mistakes.

We are sorry to hear about your experience. Please note that we do have a no-refund and no-return policy: FALSE they will refund you but you wont get all of the refund they promised.

We are so sorry to hear about your experience! We always want to provide our members with an amazing experience and we apologize if we missed the mark.
We recently migrated to a new warehouse management system: FALSE this is the excuse for almost all of their shipping delays. Even now, their automated response email states they're moving warehouses in July, it is now August and the email says the same information.

Look at all the posts that have no responses from Bailey D. They are legitimate wrongfully charged issues, yes NO response from Bailey D/FFF. No responsibility is taken from the FFF team.
Stay away from this subscription company. Triple check your invoices, credit card statements, bank statements, everything. Customer service will not help you.

At first the boxes were great. I would get a great selection of products. Then I stopped receiving the emails to customize my box that was up for delivery. I started noticing at that time that they just threw a box together getting doubles of a couple products. At this time I was going to give them one more chance. Well guess what... the fall box SUCKED. I did not get to customize and they raked the bottom of the tote to fill my box. I immediately cancelled my subscription. When I tried to let customer service know why I canceled my complaints were ignored. I am very disappointed in this company. Like most companies it seems they have gotten greedy with increased business. Shame on them.

I had gotten a few boxes from FabFitFun earlier before I temporarily canceled my subscription since I realized a lot of the products weren't really being used so it felt like a waste of money. But when I saw the summer 2019 box it seemed like there were some great items that were worth trying out. Not only did it take 2 months to get my box but it felt like there were less items in the box and when I carefully went through it I realized that one item was actually missing. Now it's been a two month back and forth with customer service trying to get the missing item which I don't have high hopes of receiving, will definitely be canceling again and this time I wont be reactivating it. If you want to avoid a headache and disappointment, don't bother with FabFit Fun

I should have read complaints before looking into this company. The box seemed like a deal, so I joined. The value of the items is GREATLY exaggerated, don't be fooled. Less than 24 hours later I realized I would only use 1 or 2 items, so it was a bad purchase. I canceled then. A month later, they ship out my box. Apparently they don't have refunds. That's absurd. I can't return merchandise that I haven't received and won't even be shipped until over a month later? I chatted online, the rep said I could get a refund if I return the box and they'd email me a return label... they didn't. If you cancel your account, they send 1 more box. Poor business practices. Stay away!

I used to be a huge fan. I have been a subscriber for many years (seasons). Wow how things have changed. The past 4 orders that I have made (I spend thousands a year) have either 1. Had product broken 2. Had product packing smashed 3. Appeared that everything was thrown into a box with out care 4. Twice they have messed up on my order and could not send what I ordered 5. Delayed my edit order 2 months so i cancelled it - they didn't care - i had ordered similar product with the fall box add ons and then both boxes are showing up. Duplicate product and they acted like "sorry better next time".

There are so many boxes to subscribe to now a days that they can't afford to make such huge mistakes.

I have cancelled my order because they don't take care of their customers.

I am an avid online shopper. I became interested in subscription boxes. I was already a subcripter to Simply Beautiful box and had a lovely experience. I had read great things about Fabfitfun so I thought I would give it a try. I also signed up for Causebox and Sprezzabox. This was on June 28th. Causebox and Sprezzabox arrived promptly. In fact, ordered second Causebox for friend which also arrived promptly. As for my SUMMER box from Fabfitfun still not sent. Reached out multiple times. Still can't tell me when it will ship. They also will not refund. I am sure I will get the box eventually but certainly not this Summer. More likely Fall. I honestly feel they should not have taken my money if they could not process my order in a timely manner. They had said originally 4 weeks max but that is not true. Also their team in the Philippines on customer service are nice enough but they can't deviate from the script so they can't help you. They can't even provide an expected shipping date. I have been beyond disappointed in FFF, and urge buyers to be aware. PS, my second Sprezzabox shipped today. Shame on FFF.

The customer service is basically nonexistent. They don't assist with anything. I had cancelled my subscription, but then received an email for the Fall box that had two items I really loved and decided to give it another shot. I was then charged 59.99 twice, one for a summer box and one for fall; despite already paying for and receiving a summer box a few months back. I have tried reaching out to customer service with no luck at all. On top of this, they keep charging me for a Nevada sales tax, but I live in Oregon and my card's billing address is in Oregon where we do not have tax.

I suggest you put your patience and/or bull crap cap on prior to the call because you will need it. I won't bore you with my details but suffice it to say they are the worst company I have ever dealt with. I suggest going through your credit card company because you will be driven crazy by what you hear on the phone when you speak with them and most likely they will be useless. Let's all do our part to help other people and report them to the Better Business Bureau as well.

I'm really happy with most items in the box however, the customer service lacks and takes away from the member excitement. I was billed for a seasonal box in April (4 months ago). No box... My order history even shows that no box was ever shipped out. I have emailed with no response... no response... no response... I did purchase the annual membership but I want to know that they have customer service available when needed, so I will probably cancel. Why 2 stars? 5 stars for the product - zero stars for customer service therefore "meh" I would not recommend it.