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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I should have read the reviews before signing up for a trial box. They asked me to activate my account which i did not and they still took out over $53 from my account. I tried to resolve it with them but they quit responding to my messages. I had to contact my back to report fraudulent charges! This company is the worst I have ever had to deal with! This is my warning to you! Do not give them your payment info! They are a very greedy company! And as i write this, its been a month since they stole my money and i still have no box or product! They're not even worth the 1 star I had to give to get this posted!
Each season I wait with anticipation for the arrival of the new box. This is the end of my second year of being a member. It seems that each box received is more disappointing than the last. This time I got no cool items at all. Just a lot of the same lotions and a hair wrap. I have received an overabundance of facial products that I will not likely ever use. That's a type of product that can easily cause irritation so trying something new all the time is not something I want to do. My boxes are never as exciting as the ones promoted by the celebrities. I'm not sure why I get the least desirable selections. Needless to say, this will be my last box.
Hi Ruth, we're sorry to hear about your experience! Our team is always working hard to introduce members to new brands and exciting products each season in hopes of delighting all customers! The Fall Box contents shown will vary based on customization, and our ads and affiliates show the variety of items that may be in the box depending on individual customization choices. We always want to remain transparent and informative with our members and we do recommend that our members take advantage of customization to receive items they are sure to love! If you have any questions please feel free to contact us at fff.me/care!
This is my third box with them. The first was fun with a water bottle and a few other fun items. Now, after my third box, I'm getting tired of all the body products. There's no way I can use all of them and most aren't fun enough to gift to anyone else. I'm going to finish the year with the Winter box and then consider canceling.
Hi Michelle, we always want our members to have the best possible membership experience! While we want each of our customers to absolutely love every product they receive we also know everyone has different tastes and not every item will be a hit for all our members. Our team works hard every season to curate a box that our members will love, and want you to enjoy all of the boxes you receive! We do recommend that our members take advantage of customization so they receive items in their boxes that they will love! We hope to surpass your expectations in the future and if you have any questions, please feel free to contact us at fff.me/care!
This entire business a joke. I've never seen a more incompetent customer service department. They take forever to reply and when they do, they give you useless information and don't answer your question.
Hi Emma, we're sorry to hear about your experience! Reviewing your account, it looks like a member of our management team has followed up with you via email. We look forward to further assisting you and we hope to have the chance to surpass your expectations in the future!
I was so excited to get this and try all the different products! I got the Editor's Box and basically all of the products were not good. The liquid eyeliner flaked off within an hour. The two face moisturizing sprays smelled terrible. The hyaluronic acid serum smelled horrid! The VictoriaLandBeauty smelled like it was old and the flat iron brush didn't work. I haven't tried the hair product yet, but it smells good at least. I am usually not a complainer, and maybe these products are supposed to smell bad, but I was just very disappointed that NONE of them were any good. The only thing I was able to use was the massage roller and it was just ok...
Hi Kelley, we're sorry to hear about your experience! While we want each of our customers to absolutely love every product they receive we also know everyone has different tastes and not every item will be a hit for all our members. Our team works to introduce members to the most exciting brands and products to our members every season! We value your input and we hope to have the chance to surpass your expectations in the future! If there is anything we can do to assist, please feel free to contact us at fff.me/care!
Was this merely a marketing ploy to get new members to sign up for your summer box? If I'm a member and you offer a big discount again will you reduce the value for my box. I waited to see if the value went up for the fall box and from what I can see, it did. Not worth it!
Hi Janice, we're sorry to hear about your experience! We always want our members to have the most transparent experience possible! We do not see any communications from you to our Customer Care team and we'd love to further address your concerns. Please contact us at fff.me/care so that we can best assist you!
Just received my fall 2019 box, and cancelled. The only fall item in the box was a scarf, the wallet was cheap, and an assortment of lotion and hair care products that I won't use... again. I can find better deals at TJ Maxx for hair and skin and it seems like they just get what no one wants and throw it in the box. You used to get an assortment of cute things, trinkets ect... not so much anymore. The causebox looks to be what I will be doing from now on.
Hi Hana, we're sorry to hear about your experience! While we want each of our customers to absolutely love every product they receive we also know everyone has different tastes and not every item will be a hit for all our members. Our team is always working hard to introduce members to new brands and exciting products each season in hopes of delighting all customers! We recommend that our members take advantage of customization so that they receive items they’re sure to love in their boxes! We value your input and hope you will take our box item product survey emailed out this season so we can get your in-depth feedback on how to make our future boxes even better! We hope to surpass your expectations in the future and if there is anything we can do to assist, please feel free to contact us at fff. Me. Care!
I read several negative reviews so I waited to subscribe. My daughter was happy with her first 3 boxes and i just received my first box. I am glad i did it. I received a flat iron, Kate spade lunch box and other good stuff. I like it. ;)
Hi Suzanne, thanks for taking the time to review and welcome to the FFF family! We're happy to have you as a member and we are excited for you to see what we have in store for future seasons! Xo
I always enjoy getting a new box. I'm always pleasantly surprised at all the items & how much I like them/how much I get introduced to things I didn't even know I needed! Also there's always a few items that I've been wanting to get but haven't splurged on - but y'all put them in there. So much fun, such a good deal!
Hi Morgan, thanks for the review! We're thrilled to hear that you are enjoying your membership and your products! We're happy to have you as a member! Xo
I love my box. The household product and skin care and the hair care I love it. But, the clothing you put in the box is too small.
Hi Mildred, thank you for taking the time to review! We're sorry to hear about your disappointment in your items! We strive to create the most inclusive experience for our members and our teams are looking into expanding the variations of clothing sizes for the future! We value your input and if you have any additional questions or concerns, please feel free to contact us at fff.me/care!
I've heard great things about Fab Fit Fun and decided to give it a try. My first box came and some of my items were missing from what I customized online. They gave me some other random ones instead of reaching out to let me know they were replacing it. I was disappointed with the products in general as well. I don't think I'll use most of them. I feel like it was a waste of money.
Hi Elise, we're sorry to hear about your experience! We always want our members to have the most streamlined and transparent experience possible! We hope to have the chance to surpass your expectations in the future and if there is anything we can do to turn your experience around, please contact us at fff.me/care!
I'm an annual member and like that I can pick most of the items in my box. They're usually things I will use although a bit lacking on the fitness aspect. The only issue I've had is that my first box shipped over a month after I ordered it, but customer service gave me a credit which was great. I used it for the edit sale because they have tons of cool products I'd like to try but wouldn't pay full price for.
Hi Ashley, thank you for taking the time to review! We're happy that our Customer Care team was able to assist you and that you are enjoying your membership! Additionally, we're thrilled that you have been able to snag great products in our sales! Xo
The first few boxes I got were amazing, I became a member so i could have more options. Lately the boxes have been somewhat disappointing compared to those in the past but it's still something I get excited about every season.
Hi Jessica, we're sorry to hear about your experience! While we want each of our customers to absolutely love every product they receive we also know everyone has different tastes and not every item will be a hit for all our members. We value your input and hope you will take our box item product survey emailed out this season so we can get your in-depth feedback on how to make our future boxes better. We hope to surpass your expectations in the future and if you have any questions or concerns regarding your membership please feel free to contact us at fff.me/care!
I love my seasonal FabFitFun box. I enjoy customizing, but also being surprised by the products. There's a great variety and the value is AMAZING! I'm addicted to the add-ons and edits. The presentation of each box is cool. I really love that the company seems to promote giving back and supports women-owned companies.
Hi Annalee, thanks for reviewing and sharing the great photo of your Fall box! Our team is always working to introduce members to new brands and exciting products each season and we're thrilled that you are loving your items! We're happy to have you as a member! Xo
I've been with FFF for over a year now and have gotten my roommates and best friend all on board. FabFitFun is a BLAST! The value of the boxes is amazing, and I love getting and trying products that I normally wouldn't treat myself to.
Hi Charlotte, thank you for taking the time to review! We're thrilled to hear that you and your friends are enjoying your memberships! Xo
Its like Christmas every 3 months! I love all the options and add ons. Its a great, and reasonably priced, way to treat myself every few months!
Hi Dani, we appreciate you taking the time to review! We're happy that you are able to snag some amazing items in our sales and in your boxes! We are happy to have you as a member! Xo
I've always had great experiences with FabFitFun. It's fun to open up a box every few months, with fun new items. Finding good new brands is also a perk. Sometimes I gift items, but sometimes I gift myself too!
Hi Cara, thanks for taking the time to review! We're thrilled to hear that you are enjoying your membership and we cannot wait for you to see what we have in store in the future! Xo
I have received 4 boxes now, 1 for each season. I personally love the assortment of beauty, personal care and lifestyle items. I am able to customize 3 picks each seasonal box.
The shipping is slow, boxes ship within 30 days of payment and then it takes about 10 days to arrive after ot actually ships.
Other than that, I really enjoy the box
Hi Crystal, thank you for taking the time to review! Our boxes ship within one month of successful billing and boxes are batched in a manner deemed most effective by our warehouse to get orders out to all of our members as soon as possible! We are always looking to improve our shipping processes and we appreciate your feedback! We're thrilled to hear you are enjoying your products and if there is anything we can assist with, please feel free to reach out to us at fff.me/care!
I love getting my fab fit fun box every quarter. I like getting to pick out my items through customization and adding the extras at a discounted price. Usually when the box comes, I have items in there that I don't really like but sometimes I'll end up liking them after using it once or twice. Overall, I really look forward to my box every quarter. I feel like a kid on Christmas morning opening presents.
Hi Ashley, thank you for taking the time to review! Our team is always working hard to introduce members to new brands and exciting products each season in hopes of delighting all customers and we're thrilled to hear you are enjoying your products! Xo
My coworker and I get the seasonal boxes and We LOVE THEM! We count down the days and share what we customize and add on. Then when the boxes come we share our things if the other one would love it more. We are loving Fab Fit Fun!
Hi Bernadette, we appreciate you taking the time to review! We're happy to hear that you and your coworkers are able to share in the membership experience! We are happy to have you all as members! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cynthia, we're sorry to hear about your experience and we're happy to clarify! Upon signing up for a starter box, members are put on a 21-day trial period as outlined during sign up. After the 21 day period, the card on file is charged for membership if the member does not cancel. Per our policy, all sales are final and nonrefundable; however, we do make exceptions in unique situations. Reviewing your account, it looks like you were fully refunded for your membership charge. We apologize for any confusion that you may have experienced regarding our Starter box program and we hope to have the chance to surpass your expectations in the future! If you have any questions, please feel free to contact us at fff.me/care!