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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I had an issue with my billing and Rico, a customer service agent was excellent, understanding, and very helpful in resolving my problem. I love FabFitFun for their products and customer service.
I was double charged for items I didn't want, which happens sometimes but when I complained about what had happened, I was helped promptly and refunded quickly.
Hi Nan! We're glad to hear that our team was able to assist you! Xo
Good and clear explanation. I was able to clarify my concern.
Hi Yusimil! Thank you for taking the time to review! Xo
I really enjoy every box that comes. Nice surprise for myself! I've also found with the add-ons, sometimes I can even find something for someone else as a gift too! Win-Win!
Hi Julie! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
I have brought my daughter a fffun yearly sub. In 2019 and she loved it. I tried another sub. Box last year and decided to go with FFF again. However it is difficult to find a resolve regarding an inability to login, even with changing my password it still spits it out. Plus I wanted to use a different email rather than the original business one, but they had issues with getting that to work. As mentioned now I cant get into my account to select membership picks or to order add on's, so I missed the cut off times! Spoke to 3 different representatives including supervisor and still have no resolve going on 2 weeks later. Other than that, my daughter enjoy the boxes.
I have never had any issues with customer support concerning questions about my account or orders... They have always helped ease my mind and are very efficient and patient... I hope I never do... I have heard other customers complain, but, it is not the case with me... Excellent customer service...
Hi Allen! Thank you for leaving a review! We're delighted to hear that our Customer Care team was able to assist you to your satisfaction! Xo
My whole experience with fab fit fun had been nothing short of amazing. I had to cancel due to financial difficulties, and they were super quick and understanding. I definitely plan to come back when my ducks are in order!
Yay! Thank you for the lovely review, Robyn! We're so happy to hear about your wonderful experience! Xo
Hi Ronda! Thank you for taking the time to leave a review! We're happy to hear about your experience! Xo
I received an email that I didn't understand, so I wrote to inquire as to what it was about. I received an email return to check on my progress before I even got the answer, and then Mel wrote to make sure if I was satisfied or still needed help. Such great customer service. Always!
Hi Carolyn! Thank you for the awesome review! It's always nice to hear that our Customer Care team is doing a great job! Xo
I love FabFitFun for many reasons, and when I do have a problem (which hasn't been often), their customer service team is very quick to kindly help! I adore everything about them!
Hi Metta! We're delighted to hear about your wonderful experience! Thank you for sharing! Xo
Love the company's products. Any issues I've ever had have been resolved quickly and with friendly representatives. Highly recommend!
Hi Laurey! We're thrilled to receive such a great review! Thank you for sharing! Xo
Very pleasant. Professional. Did not try to sway my decision. Very comfortable with the fact I can reopen at any time.
I was rather unhappy not seeing what I ordered. It really made me have a horrible afternoon
Hi Avena! Thank you for taking the time to leave a review! We're sorry to hear about your experience. If you would need further assistance, you may always contact our Customer Care team via email at [email protected]. We'd love to hear from you!
I did my add ons and didnt get my customization done. I chatted with Cedrix and he totally took care of me.
Hi Karen! Thank you for the wonderful review! We're happy tp hear that our team was able to fully assist you! Xo
I made a few mistakes when ordering. I was confused this is my first box of any I have ordered. She fixed my problem very quickly
Hi Stefanie! We always strive to provide a seamless experience to our members, and we're happy we hit the mark for you! Xo
Hi Emma! Thank you for the review! We are glad you had a great experience with our Customer Care Team! Xo
I had questions regarding my billing cycle and add ons
Hi Corrina! We're happy we could be of help! We're here for you anytime! Xo
I had an issue and client service was very friendly and helped me very quickly
Hi Mindy! Thank you for sharing your experience with our Customer Care Team! Xo
Very good excellent always satisfied love the products
Hi Theresa! Thank you for leaving us a review! We're so happy you love your products! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laura! We're thrilled to hear about your wonderful experience with our team! Thank you for sharing! Xo