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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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One day I accidentally changed my plan to the annual. I instantly cancelled, assuming that it would result in a refund like most other websites. NOPE. So now I have 5 boxes coming... when I cancelled the service and expected zero. If it wasn't over $200 charged to my account I would not mind so much.
Hi Hannah! Thank you for leaving us a review! Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle, as stated in our FAQ online. However, you may contact our Customer Care via email or chat so we can help you further.
Signed up for an annual subscription, so I could have early access. I chose my item for customization 1, wanted to add 1 of different item in that category to purchase at an additional fee, it wouldn't let me, even though I saw it let other annual members. I did live support chat, my issue still couldn't be resolved. Had I known, probably wouldn't have signed up at all but certainly not the annual. Would've now been cheaper to purchase the items direct from the manufacturer.
Hi Vanessa! We are sorry to hear that you missed an item you wanted this season! We always strive to provide enough inventory so that all members can pick their additional items during Customization, however, keep in mind that items are only available while supplies last. We hope you’ve still selected items you love and can’t wait for you to receive your Winter Box!
The annual subscription is worth all the name brand products for such full size very expensive products. You can customize your box and try many different items. I love it My daughter loves checking out what come in the box. And a plus the boxes are beautiful so I use them for storage
Hi Cynthia! Thank you for the review! We're thrilled to hear that you enjoy your membership! We look forward to introducing and sharing more exciting products in the future! Xo
I love this box and always look forward to receiving it. The products are unique. Every box is worth so much more and it's fun to try new things.
Hi Margaret! Thank you for leaving us a review! We're so happy you love your membership! Xo
My Fall box was wonderful! I feel that's because of excellent communication. I have corresponded with you and you listened! I am a retired 30 year teacher. Older adults have different needs. I love the spice room freshener, I'm giving the black cover up for a gift. The facial mask is wonderful. I can use everything one way or another.
I'm asking for another year's subscription for my Christmas gift. Thank you Friends. You make me so happy! Fondly, Lyn
Hi Lyn! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
My first box(summer 2020) was awesome, but the Winter 2020 box I just received wasn't worth the subscription price! Really people if I wanted a candle and bath salts, I'd run to any store. Expectations for a subscription box is held to a better standard. If this were a gift, I'd take it back and return it! The entire contents, which wasn't much, felt cheap and thrown in at last moment.
Personally I'm scared of getting junk again and considering canceling by boxes in the future.
Guess thats how their company gets you: 1st box awesome then pressure with constant emails to up your subscription to a higher level but when a customer doesn't they send stuff you'd get at a local wal greens.
Hi Cheryl! Thank you for the review! Our team works hard to hand-pick the best products for our boxes each season however, we understand that not all items can resonate with every member. We always try to include new and exciting products each season, and we hope to have the opportunity to surpass your expectations in the future.
\I have always had great and friendly people help with any of my concerns.
Hi Melissa! Thank you for sharing a few words about us! Xo
Being a brand new annual subscriber to FabFit Fun, I had many questions about how it works and how to redeem
Special pricing offers, so I contacted their Customer Service via live chat. On both occasions, first with Sean, and later with Amir, all my questions were answered and my issues successfully resolved. Throughout both live chats, I was treated with respect, encouragement, and patience, while being provided with detailed info to help me navigate the delightful experience of setting up my winter box. FabFitFun truly values its customers and are ready and waiting to meet our needs!
Hi Judi! Thank you for the awesome review! We're glad you had a great time with our Customer Care Team. Welcome to the FFF family! Xo
Hi Debra! Thank you for the review! We're happy your concern was resolved to your satisfaction! Xo
Great experience with Jack in resolving my customer service matter. He was attentive and took care of it quickly for me. I appreciate him.
Hi Anna! Thank you for the awesome review! We're glad you had a great time with our Customer Care Team! We're here for you anytime!
I have loved all my boxes. I love I can customize and if I cant choose I can buy all I want at a huge discount.
Hi Gretchen! We're so glad you enjoy your membership! Thank you for sharing! Xo
Haven't received fall box after being told was delivered twice once in August and now been waiting weeks again yesterday being told delivered
Great Experience, Very Helpful, informative, I only had one question today i do not have 50 characters to describe the experience
Hi Audrey! Thank you for the lovely review! We're delighted to hear that our Customer Care team was able to fully assist you! Xo
She was very helpful very knowledgeable she helped me out with my whole problems she said that they do take returns but it was out of your style fit fab and fun part of your store she helped me out great I would love to have her all the time as my customer service person
Hi Brenda! We're so happy to hear about your experience with our team!
I needed some information about customizing and FabFitFun got right to me with the information I needed! They are always right back to me!
Hi Sharon! Thanks so much for sharing! We're so happy to hear our Customer Care team was able to assist you! Xo
I've tried many subscription boxes but FFF is by far the best when it comes to the value, the options, the variety AND customer service. Have been a customer for many years and will continue to be one and spread the word about them to my friends and family.
Hi Olga! Yay! Thank you for the wonderful review! We can't wait to share many more seasons with you! Xo
Every time I have had to talk with a reprentative from FabFitFun, it has been nothing short of incredible! Every person has gone above and beyond to make sure I am taken care of, and my problem gets resolved!
Hi Veronica! We are so glad to hear you had a great experience with our Customer Care Team and that your concerns were fully resolved. Thank you for sharing! Xo
I did not get the mystery bundle like I was supposed to. I was late in reporting it due to life being crazy for me. They still honored the mystery bundle and shipped out the same day!
Hi Audrey! Thank you for leaving a review! We're glad to hear that our Customer Care team was able to assist you to your satisfaction! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there! Thank you for leaving us a great review! Xo