On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
We monitor reviews for authenticity
I contacted FabFitFun due to an order I placed and thought I would have the money to cover, unfortunately due to bills and things of that nature I was not able to cover that bill in full. There were still certain items I wanted, so when I called customer care I asked if they could takeoff an item or two to get it to a reasonable price that I could afford and safely continue my week with the money that I had. I spoke with a woman named Shelby who is 100% AMAZING at her job. My issue was resolved in a very quick manner, end of any customer care services I've ever called this is been the most pleasant experience.
They are always quick to help with any problems or questions I may have. I am always excited for my next box to arrive! Completely recommend!
We're so happy to hear this, Chandie! Thank you for sharing your experience! Xo
I had received a belt bag which started to tear a bit and reached out to their customer service and fixed the issue right away and sent me a new one with no hesitation. Thanks!
Hi Ariva! Thank you for taking the time to leave a review! We're delighted to hear that our Customer Care team was able to assist you!
Fabfitfun is the best box out there
U guys
Know how put smile on us all especially when times are tough
Hi Ambyr! Thank you for the wonderful review! We're glad to hear about your lovely experience! Xo
I signed up for the most expensive plan- but have had nothing but problems. First of all, the links on the website do not work for tracking a package or seeing what is inside the box. Second, I was never provided with an opportunity to customize anything- when I contacted customer service, they did not address any of the issues with the website, and told me my email address was incorrect- after quite some time she was able to fix it- she first asked me to do so but AGAIN the website would not work correctly. I tried again today, the website is still not working- so... I've spent a bunch of money and time, and in return, I'm getting a box that I didn't get to customize (although promised I could), and I can't see what's inside it or when it's coming. My experience so far has been terrible.
Hi Karen! We're sorry to hear about your disappointment. We always want to provide a seamless and satisfactory experience for our valued members and we're sad that we missed the mark for you! Please know that all members are able to Customize their boxes during our Customization Period. You can refer to our Events Calendar (https://fabfitfun.com/events/). If there's anything else that we can do to turn your experience around, please reach out to our Customer Care team. We'd love to hear from you!
I had a billing problem so I searched and searched online on how to solve it... I tried the suggested online solutions to no avail I got more notices I searched for a human to speak with but again it was hidden or put in a location that was hard to find. Finally I found the number, called and got a human to help me. I wonder why it was so hard to find the number? Why was it not put where a normal person could find it... both times I tried using the online chat the first time a name appeared no one came into chat, the second time the person tried to help me but obviously did not since I had to do another search to locate a number where I could speak to a human being!
Hi Dwayna! Thank you for the review! We strive to provide a seamless experience to our members, and we apologize we fell short. Our contact information and ways to reach our Customer Care are indicated in our FAQs (https://support.fabfitfun.com/hc/en-us/articles/360035608992-How-can-I-contact-Customer-Care-). Nevertheless, we're glad your concern was resolved!
Harris with Customer service resolved my issue on my customizing items in a timely fashion today when I contacted him! He is the best!
Hi Pam! Thank you for the wonderful review! We can't wait for you to receive your items! Xo
I love FabFitFun. My daughter introduced me to them about 2 years ago. I never do anything for myself, so this was my opportunity to be good to me. I love the surprises once a quarter along with the little things I get to order for myself.
Hi Lynn! Thank you for the amazing review! We can't wait to share many more seasons with you! Xo
It's a terrific Community offering premium products to regular folks who have not been able to afford them ay a HUGE discount and experience the joy of being beautiful.
Hi Debbie! We're so happy to hear this! Thank you for being a part of the FFF Family! Xo
My customer service rep was able to resolve my issue quickly and was very courteous. Very pleasant experience
Hi Jessica! Thank you for the awesome review! We're glad that our Customer Care team was able to fully assist you! Xo
This is my most favorite box that is out there now! It fits me perfect tho they need to remember to check personal profiles before they ship it. I get kitchen items I don't want, and other things that so ain't me. The box is for me, so I feel like it's not as personal as it should be. But everything else I get or add on myself is awesome! But they need a under 5$ and a under 10$ option so I can shop for stocking stuffers!
Hi Shena! Thank you for the review! Our team works hard to hand-pick the best products for our boxes each season, however, we understand that not all items can resonate with every member. Please be sure to rate your box in your FFF dashboard so we can get your in-depth product feedback. This will help us curate a box that all our members will love and enjoy. We look forward to surpassing your expectations in the future!
I emailed after having signed up for the annual subscription and then realized I'd missed the special annual subscribers customization and add-on dates. Not willing to leave it all to chance, I was bummed, but figured I'd just have to cancel or pause and start some other time. And it's taken me a long time to sign up this time. Maybe that would be a year again when I got around to it. What I didn't expect was Celeste, her fast and very personal/kind email back, as well as the offer to put in my customization requests by hand for me to keep me on. Whhhaaaaaattt? Where does that even happen any more? So so so nice. And so rare. It makes me really excited to subscribe to this company.
Hi Juli! We're happy to have your concern resolved to your satisfaction! We're here for you anytime! Xo
Had an issue and they quickly resolved it! Their customer service was great and much appreciated.
Hi Irene! We're thrilled to receive such a great review! Xo
Hi Amy! Thank you for taking the time to review. We're glad you were fully assisted! Xo
Stewie was very helpful with my issues. He had a quick resolve for my issue and got me exactly where I needed to be. And the follow up emails are so nice.
Hi Jerri! We appreciate you taking the time to share your experience! Xo
I have always been satisfied with my FFF boxes and the things I have ordered from the extra sales.
The minor issues I have had FFF have always been resolved fast and efficiently!
I absolutely LOVE my FFF!
Hi Misty! We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime! Xo
I'm a new annual member and was excited to customize my Winter box. I realized I forgot my password. I just knew there would be nothing left if I didn't hurry... I got immediate customer service and reset my password. My worries were over and selected each of my face for my Winter 2020 Box. I'm so excited. Like Christmas early.
Hi Denise! Thank you for leaving us a review! We're happy you're able to pick your choices. We can't wait for you to receive your items! Xo
The products are great, and the customer support is always amazing. 10/10 from me!
Hi Megan! Thank you for the review! We're happy you had a great experience with our Customer Care Team! Xo
She was very Friendly, professional and helped me in a timely manner.
Hi April! We are glad to have your concern resolved to your satisfaction! Xo
I inadvertently messed up my email address when signing up for service. I received my lovely packages, but couldn't find my account. Jack very professionally and patiently found my account. He was very kind and cheerful. I am grateful for his help!
Thank you for the awesome review, Cindy! We always strive to provide a seamless and satisfactory experience for our members and we're happy we hit the mark for you! Xo
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Subscription Shopping Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jamie! Thank you for sharing your experience! We're thrilled to hear that our Customer Care team was able to assist you to your satisfaction! Xo