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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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As a Select Member, I wrote in to inquire if they sent an email about customizing because I didn't recall getting one. She let me me know one was sent and when and that it may have been may have gone to my Spam. Regardless, Zam offered me the opportunity to select (2) additional items since I missed out on the chance to customize my box. I certainly didn't expect that response since the box I received was already so amazing. It's service like this that FFF will keep me as a customer. Thank you!
I have had a great experience though. I got one box as a gift and ordered for myself the winter box 2020 with my own customizations. The one time I reached out for help, they answered my questions within minutes.
Hi Victoria! We're happy to have your concern resolved to your satisfaction! Xo
He made my day after I made a mistake. He was able to correct it and bent over backwards to ensure my satisfaction.
Thank you for the wonderful review, Jennifer! We are so happy to hear you were fully taken care of by a member of our team! Xo
Briefly, I had not received either the customization or add-on emails for my Winter box - I didn't get to make my choices. After contacting Fab-Fit-Fun, I received an immediate response, not only acknowledging they had received my email, but were working on a possible solution. They continued to work through the solution with me, always maintaining contact, and, ultimately, resolved the matter in a very short time, to my COMPLETE satisfaction. Their contact person, Moon, was courteous, pleasant, very positive, and very helpful. It was a pleasure to work with her. We need more positive, helpful people like her helping us.
Hi Kateri! Thank you for the wonderful review! We are so thrilled to hear that you have had a lovely experience with our team! Xo
I had IT issues and I sent an email yesterday. They got back to me early this morning with a resolution that was clear and easy to do. It fixed it immediately and I needed no more help. It was freaking great!
Thank you I've been requesting to speak with someone for sometime now. At least a month or 2. If I indeed get a call today that would be amazing. I would just love to finalize my x-mas shopping around my medical ailments that have kept me so unfortunately preoccupied. Sincerely greatful Tracy Kinch *******727.
Hi Tracy! Thank you for taking the time to leave a review! Our contact information and ways to reach our Customer Care are indicated in our FAQs (https://support.fabfitfun.com/hc/en-us/articles/360035608992-How-can-I-contact-Customer-Care-). We'd love to hear from you! Xo
It was a excellent experience, Caesar was so helpful
And polite awesome customer service.
Hi Chloe! We're delighted to hear about your experience with our Customer Care team! Xo
So great snd love this membership. Wish I could've kept it but will acquire again in the future. Also appreciated the friendly and efficient online help staff.
Hi Sara! Yay! Thank you for leaving such a wonderful review! Xo
I absolute love the boxes I receive. Iv had many subscriptions boxes over the years but this one is hands down the best. When I reached out to them with a problem they were so helpful and understanding! I cannot recommend them enough
Hi Jennifer! We're so delighted to hear this! Thank you for being a part of the FFF family! Xo
Hi there! Yay! We're glad that our Customer Care team was able to assist you! Xo
There was an item in my box that shouldn't have been there. They were able to fix it.
Thanks so much for sharing, Kirsten! We're so happy to hear our team was able to help you out! Xo
Helping me with my box. My choices. Very professional and I will continue to subscribe
Yay! Thank you for the wonderful review, Emily! We can't wait to share many more seasons with you! Xo
I forgot to submit the promo that was given to me via text. I wasn't able to go back. I reached out to customer service and was taken care of quickly.
Hi Erica! We're delighted to hear that your concern was resolved to your satisfaction! Xo
So far only received my trial box, had an issue on my first real box (didn't receive it) but they fixed it when I contacted them.
Thank you for sharing your experience, Dirk! We're glad to hear that our Customer Care team was able to assist you! Xo
I've had two positive experiences with FabFitFun: first, (as a non VIP member) I never customized my box for 2 seasons. On my third season I was incredibly disappointed with my box. I felt the values wasn't there with the items, so the team granted me VIP access to choose my next box.
Secondly, I lost an item from my box that was devastating to me as I instantly loved it. When I asked if it could be charged to my next box, they told me they would send me a new one for free. PLUS, communicating with the team is incredibly pleasant and there is a sense of community that they have nurtured among box subscribers.
Hi Taylor! We're so happy to hear that our Customer Care team was able to provide a great experience for you! Thank you for sharing! Xo
10/10 Customer Service! Flenn was so helpful and so very kind. She made my day! I'm so glad to be apart of the FunFabFit Family!
Hi Trinity! Thank you for taking the time to leave a review! We're so happy to hear that our Customer Care team was able to assist you! Xo
Hoping this time around they make sure are boxses are handled with care and they have exactly what we order
Hi Mary! We are always working hard to provide the best membership experience to our members and we are sure you will love your box once you receive it! Xo
Dirk helped me to quickly resolve my issue. He did it promptly, sufficiently, he was very helpful, courteous. I just couldn't ask for anything more from him. My problem was solved and it was done quickly.
Yay! We are so glad to hear a member of our Customer Care Team was able to assist you with your concern, Ellen! Thank you so much for taking the time to leave a wonderful review! Xo
I love FFF and all the products! I wish it was a monthly thing! I'm officially obsessed! I love customer service. JR was amazing and went above and beyond to help me! I thank ya so kindly for the fast service and everything else! Thank you!
Hi Ashley! Thank you for leaving us a great review! We're so glad you love your membership! Xo
Excelente experiencia, ya que, hay una conversación constante entre vendedor y cliente.
Hi Daniela! Thank you for taking the time to leave a review! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sandy! Thank you for the great review! We strive to provide a seamless experience to our members, and we're happy we hit the mark for you! We're here for you anytime! Xo