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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Didn't recieve my summer box. Waited forever. I emailed you all and it was just a day or so I received a email back on what you all would do to fix the problem.
I always have a great service and products. The customer service team are very helpfull and have a lot of patience
Hi Maciel! Thank you for the lovely review! We are so thrilled to hear that you are loving your subscription! Xo
They were very helpful full with an issue I had on my account.
Yay! Thank you for taking the time to leave a review, Jill! Xo
FabFitFun is a great product and experience. Not only do I love receiving my boxes each season, but the experience is great too. I love both the choices and the surprises. It is easy to use and always satisfying. They have great products and the value for the service is amazing. Not to mention their customer service is top notch! Shout out to Lori for helping me resolve an issue with complete satisfaction. If you don't have a membership, you should sign up! I keep coming back for more and I'm sure you will too.
Hi Danielle! We're so happy to hear about your experience! Thank you for being part of the FFF family! Xo
Explained my situation, Bernice researched and solved it quickly in a very professional manner.
Hi Teri! Thank you for the wonderful review! Xo
I had an issue with my add ons and they resolved the issue quickly and efficiently. They really are there for you 24/7. Wonderful experience all around.
Hi Linda! Thank you for the review! We're so happy to hear that our team was able to assist you! Xo
Everything was solved great service love it. Great service everything ok.
Hi Charlene! We are happy to hear that! We love helping our members! Xo
I subscribed in July (four months ago now) and never received any boxes. They told me the summer box I signed up for was out of stalk, then again my fall box never came. This is a scam and I do not recommend. It took 5 calls and multiple email chains with customer service to get any money refund. Very unprofessional customer service and response time. I would never recommend this to anyone. I have no ability to speak for the products since I never received anything.
Hi Courtney! Thank you for taking the time to leave a review! We're sorry to hear about your disappointment as we always want our valued members to have a seamless and satisfactory experience with us! If there's anything that we can do to help, please reach out to our Customer Care team! We'd love to hear from you!
The FabFitFun agent, Sandy, was efficient and helped me resolve the issues I encountered with an accidental charge. I appreciated her easy to understand directions and helpful attitude.
Hi Marissa! It's satisfying to hear that our Customer Care is doing a great job! Thank you for sharing! Xo
Very patient and very professional Answered all my questions and even took the time to explain everything to me
Hi Tammy! We're glad to have your concern resolved to your satisfaction! Xo
Hi Marta! Thank you for taking the time out to leave us a great review! Xo
Hi Lori! Thank you for leaving us a review! Once the order starts the shipping process, we can no longer make any changes as it is in the hands of the carrier. We advise our members to contact their local post office for the proper arrangement. If you need further help with your shipment, you may reach our Customer Care at any time.
When I first joined, I looked forward to the box options. Choosing was tough because I wanted it all. The last 2 boxes have been the absolute opposite. I hope the next box gets better or it will be my last!
On the plus side, FFF's customer service is the best! They go above and beyond to help.
Hi Janet! Thanks for the review! We strive to deliver the best possible box to our members every season by partnering with the best and upcoming brands in the market. We're sad to hear that the box you received missed the mark for you. We recommend filling out the end of season survey here (https://fabfitfun.com/rate-my-box/). This will help us curate a box that all our members will love and enjoy. We look forward to surpassing your expectations in the future!
Selene was extremely helpful and wanted me to have a great gift for my girlfriend. I couldn't have asked for better customer service. This company must care about its employees a d if it doesn't they deserve to be PAID WELL.
Hi Tanner! Thank you for sharing your experience! Xo
I love that even when there is a minor issue it gets resolved and I feel so HEARD. That means so much. I also love the quality of the options and items I choose. That matters.
Hi Mindi! Thanks for the review! We're glad you had a wonderful experience with Customer Care! Xo
I was very sad out about missing my mom's and my Winter box customization, so I reached out to FabFitFun with the expectation that there wouldn't be much they could do (as many boxes had already been prepared), but what they did touched my heart and truly surprised me! Their rep Riri showed empathy, was so kind, and made sure that my mom and I had the items that we were hoping for! It was extremely sweet and unexpected! It couldn't have been at a better time. I cannot speak enough good things about Riri and FabFitFun, but I will be a customer for life and I will refer to even more of my friends and family!
Hi Jessica! Thanks for the review! We hope you enjoy your items once you receive them! Xo
With COVID still being an issue I was refunded my summer box and giving a $20 credit for shipping issues. I was also refunded when I accidentally click on annual membership.
Hi Kellie! Thank you for leaving us such a great review! We're here for you anytime! Xo
Great people, and great products, had an issue with my subscription and I was able to quickly resolve it. The issue was totally my fault. Can't wait for my next box
Hi Wendy! Thanks for the review! We're so glad to have your concern resolved to your satisfaction! Xo
Experience was wonderful, was not expecting a refund and it was a nice surprise. Love your boxes and company
Hi Reesa! Thank you for the review! We're happy we could be of help! We can't wait for you to receive your items! Xo
April was a gem! Every customers dream in a customer service person
Hi Corinne! Thank you for the awesome review! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sally! Thank you for taking the time to leave a review! We're glad to hear that our Customer Care team was able to assist you! If there's anything else that we can do, please let us know. We'd love to hear from you!