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From the business

Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo


fabfitfun.com
Founded in 2010
Los Angeles, California, United States
+120
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FabFitFun Reviews Summary

FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.

service
217
value
200
shipping
191
quality
192
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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The first time I've had to use the online chat for a question and the person was very nice, very prompt, and answered my question very clearly.

Date of experience: November 20, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Donna! We are happy that you were fully assisted by our team! Xo

Nebraska
1 review
0 helpful votes
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Customer service
November 20, 2020

Jack was so easy to work with he gave me clear Information and was quick with his responses. One of the best experiences I have ever had with customer service

Date of experience: November 20, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Ari! We are thrilled to hear that our team was able to assist you with satisfaction! Thank you for the lovely review! Xo

Kansas
1 review
0 helpful votes
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Love Fabfitfun
November 20, 2020

Not only do I love my boxes and the things I buy but the customer service has always be exceptional

Date of experience: November 20, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Thank you for the wonderful review, Jeannie! We're glad to hear about your experience! Xo

Canada
1 review
0 helpful votes
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Customer service at fab fit fun A Plus
November 20, 2020

I have never had such wonderful customer service! Jack was the best!

Date of experience: November 19, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Heidi! We're so happy that we could be of help!

Texas
1 review
0 helpful votes
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Sick but Fabfitfun made my day!
November 19, 2020

Excellent service FABFITFUN! YOU ALL HAVE THE BEST CUSTOMER SERVICE!. The representatives are always so nice and they take the time to communicate with you to resolve the issues no matter what! I wish everyones Customer Service was as great as yours! Thank you FABFITFUN!

Date of experience: November 19, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Melanie! We are LOVING this review! We are delighted that we were able to help you! Xo

Kentucky
1 review
0 helpful votes
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Very good service
November 19, 2020

Wonderful she was very nice very helpful solved my problem

Date of experience: November 19, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Summer! We're happy that our team was able to assist you with satisfaction!

Texas
1 review
0 helpful votes
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FabFitFun Fantastic
November 19, 2020

I have had issues with my orders over the years I have been a member. But every time I was able to get things fixed easily and fairly. Fff is a great value and I am able to try new fun things greatly discounted from the regular shopping experience. I look forward to every sesonal box.

Date of experience: November 19, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Melissa! Thank you for the wonderful review! We are so excited to share many more seasons with you! Xo

California
1 review
0 helpful votes
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Great company
November 19, 2020

This box has great customer service, amazing prices, great sales. I've had nothing but perfect experiences with them. Including emailing customer service for questions. I've been a subscriber over 2 years and this is one of the only consistent subscription boxes I will continue to keep!

Date of experience: November 19, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Brittani! We are so happy to hear about your experience! Thank you for being a part of the FFF family! Xo

Wisconsin
1 review
0 helpful votes
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Did you ever realize mid way through...
November 19, 2020

I had a great experience with customer service today with Matt. Very professional, knowledgeable and helpful.

Date of experience: November 19, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Steph! Thank you for sharing! We are glad you were fully assisted! Xo

Oregon
1 review
0 helpful votes
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Add ons
November 19, 2020

I needed to remove my add ons in order for my box to ship an I was helped very fast and efficient.

Date of experience: November 19, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Ronaudia! We're glad that our Customer Care team was able to fully assist you! Xo

Wisconsin
1 review
0 helpful votes
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Fabfitfun's customer service was excellent. They solved my problem quickly and efficiently.

Date of experience: November 18, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi there! We're happy that we could be of help!

Panama
1 review
0 helpful votes
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She sabes my dream
November 18, 2020

I dreamed for that add on cause bioeffect is so expensive, kee helped me with my bill problem and made my dream come true I will enjoy muy product as I was dreaming

Date of experience: November 18, 2020
Canada
1 review
0 helpful votes
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Excellent customer service
November 18, 2020

I needed to cancel my shipments as luck of funds re covid and no work. She was helpful was able to refund me for what I was charged with late yesterday and cancel that shipment. When I get back working again I will definitely be signing back up. Thanks again Zam!

Date of experience: November 18, 2020
FabFitFun .. — FabFitFun Rep
over a year old

We're so happy to hear our team was able to help you out! Thanks so much for sharing, Christine!

Canada
1 review
0 helpful votes
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Great customer service
November 18, 2020

Thank you very much for the great customer service and support. Thank you for fixing the problem quickly.

Date of experience: November 18, 2020
FabFitFun .. — FabFitFun Rep
over a year old

We're so happy to hear about your experience, Deb! Thank you for sharing! Xo

Florida
1 review
0 helpful votes
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Quick Response
November 18, 2020

Always quick response by the team. My. Concerns are always met right away and have been satisfied how they resolve issues

Date of experience: November 18, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Jamey! We're glad to hear that you were fully assisted by our Customer Care team! Xo

Tennessee
2 reviews
0 helpful votes
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It was excellent
November 18, 2020

I get a box every quarter and the last 3 boxes have been shipping problems everytime even had my package lost and so I wrote in ask them to send my package another way it was normally sent fedex this time they sent it usps and yes I was worried about getting it but I got it in a timely manner with no problems and then I loved every single item in my box and my skin loves most them as well I truly could not be happier

Date of experience: November 18, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Sandra! Thank you for taking the time to leave a review! We're delighted to hear that we were able to resolve your concern with satisfaction! Xo

California
1 review
0 helpful votes
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Wonderful - fabulous!
November 18, 2020

Sweet Kaitlin from FabFitFun emailed me and told me she was sending me a surprise bundle just as a special treat from the company. What a surprise and what a wonderful way to make me feel special and loved.

Date of experience: November 17, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Connie! Thank you for the wonderful review! We really appreciate you helping to share the word about us! Xo

Panama
1 review
0 helpful votes
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Renz is the best
November 18, 2020

He is such a cutie so hard to say no to him please give him the bonus of whateva bonus exist was so helpful and lovely

Date of experience: November 17, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Angelica! We're glad you had a wonderful experience with Customer Care! Xo

Florida
2 reviews
0 helpful votes
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Amazing
November 18, 2020

Easiest problem solving of an online issue I have ever experienced!

Date of experience: November 17, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Allison! We're happy we could be of help! Xo

California
1 review
0 helpful votes
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Subscription
November 17, 2020

I accidentally subscribed twice and FabFitFun was very professional about resolving my issue. No long wait time and I spoke to an actual person.

Date of experience: November 17, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Rose! We're happy to hear that your concern was resolved by our team! Xo