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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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The first time I've had to use the online chat for a question and the person was very nice, very prompt, and answered my question very clearly.
Jack was so easy to work with he gave me clear Information and was quick with his responses. One of the best experiences I have ever had with customer service
Hi Ari! We are thrilled to hear that our team was able to assist you with satisfaction! Thank you for the lovely review! Xo
Not only do I love my boxes and the things I buy but the customer service has always be exceptional
Thank you for the wonderful review, Jeannie! We're glad to hear about your experience! Xo
I have never had such wonderful customer service! Jack was the best!
Hi Heidi! We're so happy that we could be of help!
Excellent service FABFITFUN! YOU ALL HAVE THE BEST CUSTOMER SERVICE!. The representatives are always so nice and they take the time to communicate with you to resolve the issues no matter what! I wish everyones Customer Service was as great as yours! Thank you FABFITFUN!
Hi Melanie! We are LOVING this review! We are delighted that we were able to help you! Xo
Wonderful she was very nice very helpful solved my problem
Hi Summer! We're happy that our team was able to assist you with satisfaction!
I have had issues with my orders over the years I have been a member. But every time I was able to get things fixed easily and fairly. Fff is a great value and I am able to try new fun things greatly discounted from the regular shopping experience. I look forward to every sesonal box.
Hi Melissa! Thank you for the wonderful review! We are so excited to share many more seasons with you! Xo
This box has great customer service, amazing prices, great sales. I've had nothing but perfect experiences with them. Including emailing customer service for questions. I've been a subscriber over 2 years and this is one of the only consistent subscription boxes I will continue to keep!
Hi Brittani! We are so happy to hear about your experience! Thank you for being a part of the FFF family! Xo
I had a great experience with customer service today with Matt. Very professional, knowledgeable and helpful.
Hi Steph! Thank you for sharing! We are glad you were fully assisted! Xo
I needed to remove my add ons in order for my box to ship an I was helped very fast and efficient.
Hi Ronaudia! We're glad that our Customer Care team was able to fully assist you! Xo
Fabfitfun's customer service was excellent. They solved my problem quickly and efficiently.
Hi there! We're happy that we could be of help!
I dreamed for that add on cause bioeffect is so expensive, kee helped me with my bill problem and made my dream come true I will enjoy muy product as I was dreaming
I needed to cancel my shipments as luck of funds re covid and no work. She was helpful was able to refund me for what I was charged with late yesterday and cancel that shipment. When I get back working again I will definitely be signing back up. Thanks again Zam!
We're so happy to hear our team was able to help you out! Thanks so much for sharing, Christine!
Thank you very much for the great customer service and support. Thank you for fixing the problem quickly.
We're so happy to hear about your experience, Deb! Thank you for sharing! Xo
Always quick response by the team. My. Concerns are always met right away and have been satisfied how they resolve issues
Hi Jamey! We're glad to hear that you were fully assisted by our Customer Care team! Xo
I get a box every quarter and the last 3 boxes have been shipping problems everytime even had my package lost and so I wrote in ask them to send my package another way it was normally sent fedex this time they sent it usps and yes I was worried about getting it but I got it in a timely manner with no problems and then I loved every single item in my box and my skin loves most them as well I truly could not be happier
Hi Sandra! Thank you for taking the time to leave a review! We're delighted to hear that we were able to resolve your concern with satisfaction! Xo
Sweet Kaitlin from FabFitFun emailed me and told me she was sending me a surprise bundle just as a special treat from the company. What a surprise and what a wonderful way to make me feel special and loved.
Hi Connie! Thank you for the wonderful review! We really appreciate you helping to share the word about us! Xo
He is such a cutie so hard to say no to him please give him the bonus of whateva bonus exist was so helpful and lovely
Hi Angelica! We're glad you had a wonderful experience with Customer Care! Xo
Easiest problem solving of an online issue I have ever experienced!
Hi Allison! We're happy we could be of help! Xo
I accidentally subscribed twice and FabFitFun was very professional about resolving my issue. No long wait time and I spoke to an actual person.
Hi Rose! We're happy to hear that your concern was resolved by our team! Xo
Answer: Don't do it
Answer: Hi Karen! We are so happy to hear you are wanting to gift our membership! The best way to do so is by purchasing a gift card that can cover the cost of the Annual membership! This way, your daughter can set up her own account under her information and customize her boxes. You can always set up the account with her and put down your credit card information, however, we don't necessarily recommend this, as we have sales in-between seasons where you can purchase additional items outside of just the boxes! Feel free to reach out to our Customer Care team if you have any additional info!
Answer: Do not waste your money... Give rose farmers.com as a gift
Answer: Hi Shirley! We are sorry to hear about this. It is very strange that you received the Fall box twice. In order for us to assist you, please reach out to our Customer Care team at fff.me/care!
Answer: Nothing ships right away with FabFitFun. I've been waiting on an item from add ons that wasn't shipped with my box and tracked it yesterday and it's been sitting at "preshipment" waiting for a label for 3 weeks. I contacted FFF customer service to find out why it hasn't moved for 3 weeks and a customer service rep told me that they normally don't give refunds but they will refund me just this one time since it hasn't shipped yet. They acted like they are doing me a favor by crediting my account for something I paid for and never received. Don't do me any favors, FFF, you won't have to refund me again because I canceled my subscription. This company is the only company that I know that will take $400 of my money and tell me that they have a month to get it to me. I'm taking my money elsewhere where I'm a valued customer and they get their products to their customers right away. FFF thinks they are the only company with a lot of customers and they are wrong, Amazon and Walmart sends their stuff right away and most times, Amazon is delivered to my house in 1 or 2 days, even during COVID. FFF will be using the COVID EXCUSE for many years once 100% of the population is vaccinated and then they will come up with a different excuse as to why their nose up in the air with their, "you can wait 30 days for your order because that is our policy." Get out of town, ain't nobody got time for your lame excuses.
Answer: Hi Katrina! If you are not home when your box is delievered it will be left at your door, unless you have personally set up signature required through USPS!
Answer: A: Hi Sandy! Hello Fresh is one of our sponsored box partners! If you have any questions about how their coupons work, please feel free to reach out to their customer service! Xo
Answer: Hi Michelle! To clarify, it was a straightening iron! If you did pick this and did not receive it, please reach out to our Customer Care team at fff.me/care so we can further assist you! Xo
Answer: Hi Morgan! All of our ads features a variation of the box members could have received based on their customization choices! If you customized and did pick these items, please reach out to our Customer Care team at fff.me/care so we can further assist you! Xo


Hi Donna! We are happy that you were fully assisted by our team! Xo