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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I contacted customer support to inform them of a product that I received that was disheveled and broken. They contacted me and were extremely helpful, polite and informative. My problem was resolved, and I appreciated it. Everything about their assistance was done professionally.
No matter what surprises were in store in each box I either had something new and fun or something fun and new to give to someone.
Thank you for taking the time to review, Amanda!
Fab really needs to use a different delivery and tracking system for their products. I've had so many issues with this. I order products from Ipsy, Amazon and other companies and have no problems. I don't understand how my order can say delivered when it's not. I have cameras so I know it's not being stolen from my door. What is the most aggravating is you won't replace my order with the things I chose. You want to give me the left over crap that others didn't want. You should have enough product to replace orders correctly. That's extremely poor service.
Hi Andrea! We are sorry to hear about your experience. We have passed your feedback to the appropriate team so that they are aware of your concern. Please send us an email at [email protected] so we can chat further!
I love Fabfitfun! I have had it for 2 years now and most of the things I have gotten have been good/great. It is a bit pricey, but it's worth it. I get the full year subscription so it costs less than paying monthly.
Hi Jessica! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Love their products and selections! They offer amazing selection of high quality and high-end beauty products at a great price! They are very responsive and have great customer service. This is definitely one of my all-time favorite subscriptions!
Hi Tamara! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I signed up for the plan for the seasonal boxes. One for each season.
We are so happy to hear that, Darlene! Thank you for being a part of the FFF family! Xo
Was happily surprised when the code to get first box free wasnt clear but CS added a free 5th bix to make up for it, which I was pleasantly surprised, happy and satisfied with. But then the first box came and I was disappointed again. You sold me on reactivating my account and I pleasantly awaited my first box...soon to realize the boxes cost more now and are smaller then they were. I should not have been surprised with the way the economy and the world is today.
Hi Vicki! Thank you for this feedback and we'll be sure to pass this along to the team. We hope to have the opportunity to surpass your expectations in the future!
Some issues but they seem to have been resolved fairly with professional customer care. I found out I subscribed for 1 box charged $52.43 USD then charged for Annual subscription double subscription $240.34. Refund could NOT be given for seasonal box. I asked for free sign up box but now I should have gotten my regular seaso al box and a (freebox) Promo. So far I have received Annual subscription box & add ons with (free gift) Promo box, and my current flash sale box. I have yet to receive the box I was charged $52.42 seasonal subscription and the promo (freegift) box. Hopefully Zakey is taking care of this issue. He has been very professional and courteous customer care agent.
Hi Sylvia! Thank you for your rating! We are so happy to hear our team was able to help! Xo
It was great he made me feel like I was important and took care of how I felt
Hi Louise! We are happy that you're pleased with the results and that we were able to help! Xo
Items were lovely but nothing I would have chosen. I live in southern Florida and cozy, warming items are not necessary… lol
Hi Christine! We're happy that you had an amazing Customer Service experience! Thanks for sharing your feedback! Xo
I have always had the best customer service experiences with FabFitFun. Every issue is always resolved quickly. The staff is so helpful and efficient.
Hi Lissy! Thank you for your rating! We are happy that we were able to help you resolve your concern! Xo
Satisfied, we're able to resolve my problem.Efficient ad resolved what is needed to be done
Hi Margie! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
I am fortunate to have found FitFabFun and so pleased with the selections in my first box, I can hardly wait to get my nest Box!
In addition, Richard to whom I communicated with regarding an item issue went above my expectations with his personal touch of care for my situation. His knowledge, and persistence to building quality relationships with clients surpasses all my experiences with other companies! Bravo to Richard, Bravo to FFF!
Hi Theresa! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Hey only thing I was confused, he helped retrieve my issue. Just how do I use or see the credit
Hi Jill! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! You can view the credit under “Credits and Discount" and it will automatically apply to your next FabFitFun purchase!
I had several emails that went out and he was the one that figured out the problem to the missing account. It was a hard task and I really appreciate his effort and willingness to help me. Thank you.
Hi Margaret! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Got the Kate Spade sunglasses I. The spring box. First time I wore them the are fell off the frame. It came apart from the weld. I was given a $10 credit. Was very disappointed the quality from Kate spade and will no longer buy their products.
Hi Denice! We're sorry for the inconvenience you've experienced. We have passed your feedback to the appropriate team so that they are aware of your concern. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
They started off good and ended badly. I started to get things that they clearly cannot sell in the stores. I literally just got cough drops and a bottle of water. Wow. Also they sent me the same thing multiples times. This place is a joke now. Switched to ipsy, it's great! Also if u put something in the Cart they will charge your card. Beware of that.
Hi Jess! We're really sad to hear about your disappointment with our Fall Box. The Smart Water and Ricola drops were actually just freebies we included! We also encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. We appreciate your honest feedback and will let our team know your thoughts!. We hope to have the opportunity to surpass your expectations in the future!
I go on and off with fab fit fun and I typically do an annual pass. I love a lot of their products and I'm usually willing to purchase more.
My fall box just came with my 4 customized items (no complaints) and my 3 uncustomized. I kid you not… I was given a bag of cough drops and a smart water (not reusable, just a water I can buy at the gas station for $1.50). A few months ago, I'd say go order now! Now I'm wondering if they are running out of product or something?
Hi Bailey! The Smart Water and Ricola drops were actually just freebies we included! Please send us an email at [email protected] so we can chat further!
I wish fff would use a different shipping carrier. My boxes are normally extremely damaged where items are missing or box is lost in mail and never received. They do have great customer service but normally the items can not be replaced due to being sold out.
Hi Jessie! Thank you for this feedback and we will be sure to pass this along to the team. We will continue to work on improving member experiences.
A generic blanket, socks and random crap... A bottle of smart water, throat drops... Biggest waste of $60! I feel like i was swindled. IM so tired of being disappointed. I cancelled my membership.
Hi Sok! We're sad to hear that the Fall Box missed the mark for you! Our team works hard to hand-pick the best products for our boxes each season, however, we understand that not all items can resonate with every member. We always encourage our members to take advantage of our Customization feature each season. We hope to surpass your expectations in the future!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your feedback, Holli! We're glad to hear you had a great experience with us! Xo