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EZContacts

3.4

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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Ohio
2 reviews
7 helpful votes
Follow Jennifer H.
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I placed an order with them several weeks ago. The site says "have them tomorrow". After nearly two weeks I contacted customer service. They told me the glasses were ready and would be shipped out the next day. The next day never came. Finally I contacted them and told them to cancel my order. After a ton of run around they finally agreed to cancel. Richard said he would send me an email confirming the refund by the end of the day. Three days later I am still waiting for that email. I finally just contacted my credit card company and disputed the charge. Do yourself a favor and stay clear of this company, especially if you need glasses to see!

Date of experience: February 11, 2019
Michigan
1 review
7 helpful votes
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This place needs to be shut down. I am so angry I am contacting the better business bureau to report them. Three weeks ago I ordered contacts... they still haven't shipped. My credit card was charged but I do not have the contacts. Something is seriously wrong with this company. I will also be filing a fraud complaint with my credit card company. Word of advice, DO NOT ORDER FROM THIS COMPANY

Date of experience: February 11, 2019
New Mexico
2 reviews
4 helpful votes
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Great customer service!
February 9, 2019

Clyde Williams was great! He expedited my shipping from 5-7 business days to 3-5 because I had to have it received within a few days. And it was shipped the same day I placed the order.

Date of experience: February 9, 2019
California
1 review
5 helpful votes
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Horrible
February 8, 2019

I made an order 12 days ago and I contacted them saying I haven't received anything and my CC was already charged. They emailed me back saying my order hasn't been shipped yet and they would expedite the shipping. What company does this? I do not want my CC to be charged if nothing has been shipped. I told them I wanted my money back and to cancel my order. They still haven't responded back. I am disputing the charge now.

Head for the hills and use a different company.

Date of experience: February 8, 2019
Illinois
1 review
5 helpful votes
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I ordered Versace frames they had listed as available. A month later it still didn't come! So, I emailed them and they said they had been discontinued. Wow. So, I said okay, is this other one available? And they never responded. So, they took my money and ran off with it into the sunset. I tried calling them but they're closed on Fridays apparently. I'll call them next week but if I don't end up with frames I'm demanding a refund or claiming fraud on my bank statement and taking my money to another website. I'm incredibly frustrated!

REVISED REVIEW: After coming across my review, someone contacted me from their company, offered me a substitute for my original order which I wanted, and then sent it out on rush order. I just received them a few days ago. I think it's great they resolved my complaint so I changed my rating. However, I'm still a little upset that it took so long and it took a review for things to be looked at. So, I think you just have to voice your concerns immediately with the company but they did pull through overall.

Date of experience: February 8, 2019
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your feedback. We apologize to hear about your order experience, that the item you ordered its availability changed. A customer service agent will contact you directly to further address your concerns.

Sincerely,

New York
1 review
5 helpful votes
Follow Brie W.
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I made an order for contacts as I was starting to run low and chose 4-day shipping as that would have been plenty of time for the order to arrive before I ran out of my One-A-Day contact lenses. A week or so passes and I don't hear anything about my order, not even a shipping confirmation. I inquired twice about my order and was told the contacts I purchased were out of stock and that it would be another WEEK before they shipped out my order. I went ahead and canceled my order and will be taking my business elsewhere.

Date of experience: February 8, 2019
Washington
1 review
5 helpful votes
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Terrible service
February 8, 2019

I have been waiting 4 weeks for "a tracking number" for my contacts. The turn around time is long. They don't update you on anything. When you call you get in a line of 70 people. This is literally the slowest service on earth coupled with the worst customer service. Would NEVER reccomend them!

Date of experience: February 8, 2019
New Jersey
1 review
4 helpful votes
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Price is good, however, very bad customer service. I ordered glasses over two weeks ago, website implied a few days. Delivery changed 3x and still no glasses. Maybe find a more reliable delivery service or tell customers the truth about turn around time. If it was going to be over two weeks I certainly would have paid extra for quicker delivery.

Date of experience: February 8, 2019
Florida
1 review
7 helpful votes
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The shipping problems are due to the fact that is made and shipped from china, all of it. They have been terrible for months now, the funny thing is they keep telling me its coming from italy, omg cmon just give it up. Beware people their are plenty of sites like this run by bozos who prey on you all.

Date of experience: February 7, 2019
New York
1 review
3 helpful votes
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Potential Fraud?
February 7, 2019

Does everybody see the shipping delays on contacts on all the recent reviews? We are all getting the same story from customer service. Shipping soon. Been getting the same story for a month now. The company may be having cash flow issues or issues with their supplier. They take your money via a credit card and then sit on the order. Their website says the contacts are available. Buyer beware...

Date of experience: February 7, 2019
Illinois
1 review
3 helpful votes
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When I was placing my order I accidently picked the wrong shipping. Jayne fix it to free shipping for me!

Date of experience: February 7, 2019
New York
1 review
3 helpful votes
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Ordered contacts Jan. 2019 only to find out after weeks of delay, they were back ordered. They do not notify upfront contacts are back ordered. After logging several calls and online requests waited it out and incorrect prescription was shipped. Was advised to ship back for refund and then reorder new ones for fastest turnaround, which I did. I was assured new order had inventory and would ship out express a few days later. Still no contacts 6 weeks later. Call again and told lack of inventory and still have not shipped. Get cut off in mid-call or perhaps he disconnected, no attempt to call me back. Customer service gives conflicting information each time. In between had to place a separate order with Dr office for interim supply and pay hefty express shipping just to get my son something. Way too much aggravation and run around. Regret placing this order through them. Guess it's true, you get what you pay for.

Date of experience: February 7, 2019
Missouri
1 review
2 helpful votes
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Okay
February 6, 2019

The first pair of sunglasses I bought have been great. The second pair, which is what this review is based on, were prescription sunglasses. I was very disappointed with the quality of the prescription as my mom was not able to see out of them. I had to return them and was kindly granted a full refund. Hopefully, I get the money back soon.

Date of experience: February 6, 2019
Colorado
1 review
4 helpful votes
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Wow
February 6, 2019

Very helpful, he went beyond to help to order, very patient. I will be very to come back to order next time.

Date of experience: February 6, 2019
New York
1 review
3 helpful votes
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Right Choice!
February 6, 2019

I had great experience with them! Great prices, and fast and friendly costumer service. Looking forward to order my next pair of contacts with them!.

Date of experience: February 6, 2019
Colorado
2 reviews
4 helpful votes
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Never Again!
February 6, 2019

I regret not reading the reviews before I decided to purchase from this company. Same experience Its still processing (since January 19th). They sent one box and owe me for two more.
They were sure quick to charge my credit card for the entire order, I emailed, called tried the messaging only to receive a standard reply. They didn't even bother to read my email.
Never Again will I use this company. Now I am trying to get the remaining balance credited. I cancelled the other 2 boxes...

Date of experience: February 6, 2019
New York
1 review
3 helpful votes
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Worst shipping ever
February 6, 2019

I've ordered 3 times from them and every. Single. Time. It takes a month just to process the order. The 1-2 day processing time they say they have on their website is a joke. Customer service gives conflicting information- in the past week I've been told it already shipped and the order tracking will be updated, it's out of stock, and it's about to ship (in that order). So if you need to save the money and have less than a month supply of contacts, just know you'll be rocking those glasses for a while. As for me, they've had three shots to get it right - never ordering from them again.

Date of experience: February 6, 2019
California
1 review
4 helpful votes
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The price is great but it took me I ordered them about a month ago and still have not received them!. I just got a notification that I am supposedly receiving them this Friday. I've ordered from 1800-Contacts before and although they are pricier, I will get my order within a couple days. Not sure waiting this long is worth the price.

Date of experience: February 6, 2019
Georgia
1 review
3 helpful votes
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I ordered glasses on 01/09/19, I still don't have glasses! Customer service are a useless bunch of idiots. We are experiencing some delays from the Manufacturer, however the same frame is showing 3-5 availability on the website. Order at your own risk and if you really need to see don't order from here at all!

Date of experience: February 5, 2019
KR
1 review
3 helpful votes
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I chose the wrong color of the item by mistake but I could get what I wanted since they provide live chat service and respond very quickly

Date of experience: February 4, 2019