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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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The company should state if the frames are out stock. I had to wait well past their supposed turn-around time to get my glasses and only found out about the situation after I called to check on the past due order. I expect at least an email to let me know what's going on with the order instead of being told nothing about the situation until I call customer service.
Ordered sunglasses (listed as in-stock on website) for a Christmas gift, and paid for overnight shipping. Nothing arrives. Called the next week and was told "they will be shipped in time for Christmas" refunded part of shipping fees. Nothing arrives. Called after Christmas and was told "they are lost in the warehouse, will be re-ordered and shipped next week." Nothing arrives. Called after the new year and was told "they are out of stock, need to re-order from manufacture, will ship next week" and refunded shipping costs entirely. Mind you the website still says they are in-stock. Nothing arrives. Called at the end of January and was told that they have been discontinued by the manufacturer. Fortunately the first helpful person is on the phone this time, and she switches the order to an eyeglass frame and doesn't charge extra to have tinted lenses put in. So basically I was lied to over and over and over again, and if I hadn't called so often, they probably would have stolen my money. The only reason to give any stars is because the last person at least made it right, and my husband got his Christmas gift for Valentines day.
I placed my order was very easy and efficient and received it in 2 weeks my daughter loves her prescription glasses
Quick response to questions and professional agents.
I have purchased contacts and eye glasses from ex contacts and have always been satisfied thank you!
Great quality and thanks for extra lenses! Will repurchase again
Waited over a month for my order. Called/ emailed a few times. Told item was just received and my lenses just had to be placed. Another week goes by called in and told my item was never received. A little customer service would have gone a long way. At the very least... Call your customers and keep them updated on the status of their LATE orders and way.
Easy to order, got my glasses in about 10 days, and it was a great deal compared to what i would have paid at the eye doctor! Def would order again!
At the beginning of January I bought eyeglasses with expensive photochromic lenses (transitions). I received lenses with an uneven photochromic coating that does not voce the entire surface of the lenses, leaving a white section that does not color. Horrible and I'm still trying to figure out how to get them fixed or replaced without remaining without eyeglasses for another month
Amazing prices decent delivery time everything came in as expected
Fast and easy ordering. I get so many compliments on my new glasses.
I ordered a pair of glasses for my son and put in his prescription information and they came out perfect! Shipping took a little longer than expected. I ordered them on January 15th and they shipped out on January 24th and didn't arrive until February 5th so it took exactly 3 weeks till they were in my hand from the time I ordered them. Any longer than 3 weeks would be a cause for concern but 3 weeks seems reasonable since they had to put together the prescription. In all, I will be ordering from them again in the future.
My order took almost 2 months even though the availability time was 2-3 days. They just kept saying it was on the next shipment until it never was.
Ordered and the glasses arrived in 2 days how is that for fast... 100% satisfied customer!
Lenses are great, frame is legit they come with their case and all. But took about 3 weeks to arrive ao order with time. Im from cali and i am enjoying this burberry eyeglasses!
I have told all my friends about this site. I have been a customer for about 5-6 years. I find designer frames at a deeply discounted price from my eye doctor's office and other sights. Usually I write down the frames names when I'm at the office and then find them here. I have never been disappointment. The quality is great as well
Didn't get told that my prescription was a special prescription until it has been over two weeks. It's never been special before. Took over a month to actually get them. That's a month of not being able to see. Too much
Pictures online was nice. BUT WHEN I OPEN THE CASE... WOW. BEAUTIFUL!. AND PRESCRIPTION WAS PREFECT. WILL ORDER FROM EZCONTACTS AGAIN!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members