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EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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It took longer than I anticipated for my new glasses to arrive they were as big as I would have liked them to be I'm growing to like them and have had many compliments
I have been waiting for my oder 2 months, very disappointed!
I have ordered sunglasses from EZ for our anniversary every year! I am a returning customer for over 10 years and plan to continue!
My son is into name brand items so when I came across this site that offered coupons and discounts on Brands like Puma, I quickly ordered from their site. My son loves the variety of classes that they offer and every year his prescription has changed so I have ordered at least three times from this website. It is always efficient and within my budget. And the quality superb.
Already gave my thoughts before my order even arrived, so kind of pointless to do it again.
Basically the order took way too long to ship and I wasn't able to get my glasses on time before I shipped off for work. So now I have to have my parents post my glasses to me in a month from now, add extra shipping. I was offered 10% off my future order - but that's irrelevant, I would have preferred any discount to be on this order - especially since I am paying out of pocket to ship the glasses again to another location and be without them for 6 weeks. :(
They were very accommodating. They did a very good job. Turnaround was fast. Pricing is fair. Top quality lenses. I definitely will replace my lenses with them again in the future. I just wish that they did prescription for sunglasses.
Very satisfied with everything from the ordering to it actually getting here. The glasses were in perfect shape
I thought it was a scam but the glasses came fast and they were perfect for my vision.
Waiting very long to receive glasses and would like a better discount to reflect my wait. I could have purchased my glasses elsewhere and would appreciate a better discount since it has been over a month already that I am waiting
Great experience. A little long wait time but was expedited. Happy with the result.
My glasses already had scratches on the lens when I obtained them. I called and kept getting transferred to "Customer Service"
Received glasses faster than I thought they would come. They were shipped a couple of days after ordering. Though took a week to receive them
I would definitely use them again Excellent customer service
I have enjoyed the frames, but the designer's name came off of the arms of the frames, which makes believe that they are not authentic.
Bad experience, ordered prescribed eyeglasses which was filled wrongly by ezcontact. Discovered the problem and ez contact wants me to pay $150.00 to correct the problem that l did not create in the first case
I put in my order for custom frames for my daughter on November 12 2019. After not hearing anything about my order I followed up on December 19th asking where the glasses were, to which I received a response that they were backordered and would be received by December 25th. After not receiving anything or any email follow ups, I emailed customer service AGAIN on January 30th, to which I received a response that they were finally being filled and would be shipped out. I finally received the glasses last week (February 7th). This level of non-communication and poor follow-up is unacceptable
There was a bit of a wait for the availability of the frame I chose. That was communicated immediately which I appreciated. Customer support was stellar! Once they began filling the prescription, the process moved quickly. Delivery was right on time as promised and they did a flawless job! I will be ordering sunglasses next. It's a great place to go for authentic designer frames without spending a mint. Love them!
The order took a long time to fulfill.
The left lens fits poorly into the frames. The lens is loose because it is too small for the frame.
I ordered prescription glasses from EZ contacts and I love them! They came within a timely fashion and they are in perfect condition. The prescription is exactly what I ordered.
Answer: You will wait and wait and wait and maybe have them tell you they are coming and then wait and wait and wait. My advice... don't order from them. There are so many lens companies that are fast and have good follow-up... it isn't worth it!
Answer: They are not a trustworthy company. They have lied to me on numerous occasions about an order I placed.
Answer: None of their frames are authentic, but some people don't seem to care as they are still in business, sad really as companies like this should be shut down.
Answer: This company lies, they do not return phone calls or e-mails, they have the worst customer service of any company I have ever dealt with and I too wonder if they are a sham.
Answer: You won't get them the next business day. I ordered glasses 3 weeks ago. After 10 days I contacted them for update, they claimed that they are discontinued, no discount or anytghing offered. So I order something else, customer service great, claims glasses will be FedEx shipped next day. Still waiting... it's been 4 days, no update. If you need your glasses fast, order elsewhere.
Answer: So did u did you ever receive your order?
Answer: Dear Valued Customer: Thank you for contacting us! This particular pair is currently unavailable. Is there any other frame you'd be interested? Please advise so I can further assist. Sincerely, Sarah Customer Support
Answer: Dear Valued Customer: Whats your email address/complete name? Please advise so I can further assist. Sincerely, Sarah Customer Support

