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EZContacts

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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Illinois
1 review
0 helpful votes
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New specs
March 5, 2020

It took longer than I anticipated for my new glasses to arrive they were as big as I would have liked them to be I'm growing to like them and have had many compliments

Date of experience: March 5, 2020
Maryna K.
Colorado
1 review
0 helpful votes
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slowly
March 29, 2020

I have been waiting for my oder 2 months, very disappointed!

Date of experience: February 28, 2020
Florida
1 review
0 helpful votes
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Over a century of satisfaction!
March 3, 2020

I have ordered sunglasses from EZ for our anniversary every year! I am a returning customer for over 10 years and plan to continue!

Date of experience: February 27, 2020
California
1 review
0 helpful votes
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My son is into name brand items so when I came across this site that offered coupons and discounts on Brands like Puma, I quickly ordered from their site. My son loves the variety of classes that they offer and every year his prescription has changed so I have ordered at least three times from this website. It is always efficient and within my budget. And the quality superb.

Date of experience: February 23, 2020
Florida
1 review
0 helpful votes
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Meh
March 22, 2020

Already gave my thoughts before my order even arrived, so kind of pointless to do it again.
Basically the order took way too long to ship and I wasn't able to get my glasses on time before I shipped off for work. So now I have to have my parents post my glasses to me in a month from now, add extra shipping. I was offered 10% off my future order - but that's irrelevant, I would have preferred any discount to be on this order - especially since I am paying out of pocket to ship the glasses again to another location and be without them for 6 weeks. :(

Date of experience: February 21, 2020
California
1 review
0 helpful votes
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They were very accommodating. They did a very good job. Turnaround was fast. Pricing is fair. Top quality lenses. I definitely will replace my lenses with them again in the future. I just wish that they did prescription for sunglasses.

Date of experience: February 21, 2020
Massachusetts
1 review
0 helpful votes
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Versace glasses
March 3, 2020

Very satisfied with everything from the ordering to it actually getting here. The glasses were in perfect shape

Date of experience: February 20, 2020
Florida
1 review
0 helpful votes
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5 star for everything
March 3, 2020

Will order from them again. Top notch for everything

Date of experience: February 20, 2020
Texas
1 review
0 helpful votes
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Easy and great
March 3, 2020

I thought it was a scam but the glasses came fast and they were perfect for my vision.

Date of experience: February 20, 2020
Pennsylvania
1 review
0 helpful votes
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Disappointed
March 21, 2020

Waiting very long to receive glasses and would like a better discount to reflect my wait. I could have purchased my glasses elsewhere and would appreciate a better discount since it has been over a month already that I am waiting

Date of experience: February 20, 2020
Massachusetts
2 reviews
0 helpful votes
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New sunglasses
March 3, 2020

Great experience. A little long wait time but was expedited. Happy with the result.

Date of experience: February 19, 2020
California
1 review
0 helpful votes
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Glasses with Scratches on them
March 20, 2020

My glasses already had scratches on the lens when I obtained them. I called and kept getting transferred to "Customer Service"

Date of experience: February 19, 2020
California
1 review
0 helpful votes
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Amazing
March 3, 2020

Fast, inexpensive and good quality. Will recommend to family and friends

Date of experience: February 19, 2020
New York
1 review
0 helpful votes
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Very Satisfied
March 20, 2020

Received glasses faster than I thought they would come. They were shipped a couple of days after ordering. Though took a week to receive them

I would definitely use them again Excellent customer service

Date of experience: February 19, 2020
Tennessee
1 review
0 helpful votes
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Burberry BE2280 3403 Bordeaux
March 20, 2020

I have enjoyed the frames, but the designer's name came off of the arms of the frames, which makes believe that they are not authentic.

Date of experience: February 19, 2020
Texas
1 review
0 helpful votes
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Very disappointed
March 19, 2020

Bad experience, ordered prescribed eyeglasses which was filled wrongly by ezcontact. Discovered the problem and ez contact wants me to pay $150.00 to correct the problem that l did not create in the first case

Date of experience: February 18, 2020
California
1 review
0 helpful votes
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Orders delayed and poor communication
February 21, 2020

I put in my order for custom frames for my daughter on November 12 2019. After not hearing anything about my order I followed up on December 19th asking where the glasses were, to which I received a response that they were backordered and would be received by December 25th. After not receiving anything or any email follow ups, I emailed customer service AGAIN on January 30th, to which I received a response that they were finally being filled and would be shipped out. I finally received the glasses last week (February 7th). This level of non-communication and poor follow-up is unacceptable

Date of experience: February 18, 2020
Minnesota
1 review
3 helpful votes
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Awesome value & superior service
February 21, 2020

There was a bit of a wait for the availability of the frame I chose. That was communicated immediately which I appreciated. Customer support was stellar! Once they began filling the prescription, the process moved quickly. Delivery was right on time as promised and they did a flawless job! I will be ordering sunglasses next. It's a great place to go for authentic designer frames without spending a mint. Love them!

Date of experience: February 17, 2020
Minnesota
1 review
0 helpful votes
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First time purchaser of Rx glasses
February 20, 2020

The order took a long time to fulfill.
The left lens fits poorly into the frames. The lens is loose because it is too small for the frame.

Date of experience: February 17, 2020
Alabama
1 review
0 helpful votes
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Great experience
February 20, 2020

I ordered prescription glasses from EZ contacts and I love them! They came within a timely fashion and they are in perfect condition. The prescription is exactly what I ordered.

Date of experience: February 17, 2020