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EZContacts

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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South Carolina
1 review
0 helpful votes
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Awesome!
April 2, 2020

Talked with Clara G and she helped me with the order. Got my contacts ordered and they are on the way! Good price, good service, free shipping!

Date of experience: April 2, 2020
Rhode Island
1 review
0 helpful votes
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Love my glasses
April 1, 2020

I am really pleased with my glasses. I will definitely be purchasing from here again. I shopped around and found my best price here!

Date of experience: April 1, 2020
New Mexico
1 review
0 helpful votes
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Best decision ever!
April 1, 2020

Got exactly what I order and they rushed it as well. Great experience. They answer all my questions and excellent customer service. I will continue to order from them

Date of experience: April 1, 2020
New York
1 review
0 helpful votes
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Replacement
June 12, 2020

I am not sure if the glasses was done correctly as per perscription, I am having an angled view when I look at some objects with it.

Date of experience: March 31, 2020
Illinois
1 review
0 helpful votes
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Best company to do business with
March 31, 2020

You really get quality product from them if you order something incorrectly no hassle with returns. This is the easiest most fastest efficient way to buy glasses and contacts price just right for anybody's budget

Date of experience: March 31, 2020
Texas
2 reviews
0 helpful votes
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We ordered framed lenses and are pleased they were exactly what we ordered. They even arrived a day or two earlier than I thought they would.

Date of experience: March 29, 2020
Indiana
1 review
0 helpful votes
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I'm impressed on the time and efficient customer service very cute frames great price can't go wrong!

Date of experience: March 25, 2020
New York
1 review
0 helpful votes
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EZContacts has been super great to work with. I've order many frames from them only to send them back because of my own preferences. There has never been a problem returning anything to them. The rep I was just working with, Clara G., was super supportive and helpful.

Date of experience: March 25, 2020
Colorado
1 review
0 helpful votes
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Excellent costumer service
March 24, 2020

Very helpful sales people! Don't have any problem s if the glasses don't feet right they never argue they just take them back, and offer other options! I love the service

Date of experience: March 24, 2020
Connecticut
1 review
0 helpful votes
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My Worst Buying Experience Ever
March 24, 2020

My order was stolen off my porch and now everytime i call company about my refund due to improper delivery, they put me on hold for 20 minutes just to get back on phone to tell me they will call me back later with update on refund!?
Such a Lame company, and by the way
I'm still waiting on that phone call about my refund
I haven't received any phone call yet.

Date of experience: March 24, 2020
Pennsylvania
1 review
0 helpful votes
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Love It Here!
March 24, 2020

Any designer frame you could think of Ezcontacts has for the better price!

Date of experience: March 24, 2020
Alabama
1 review
0 helpful votes
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Very Satisfied
March 24, 2020

Items were always as described. Made cancellations and refunds a no hassle process!

Date of experience: March 24, 2020
Ohio
1 review
0 helpful votes
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Gucci frames
March 24, 2020

Item arrived fast, fits perfectly, prescription was added.

Date of experience: March 24, 2020
New York
1 review
0 helpful votes
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Best glasses, I ever had
March 24, 2020

Excellent fitting. Good quality progressive lenses. Light and trendy...
In addition, I paid 35% less than the retail price.

Date of experience: March 24, 2020
New Jersey
1 review
0 helpful votes
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Bought these because it promised 3-5 day delivery but they just kept moving it until I was over a month waiting. Gave no discount for this just said "express" delivery but shipping still took 3 days. To top it off they sent the wrong color. If you need to save the money go for it but i rather just buy my glasses from a place that keeps their promise.

Date of experience: March 23, 2020
Texas
1 review
0 helpful votes
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Amazing
March 22, 2020

Very fast processing and delivery, glasses came in original box.

Date of experience: March 22, 2020
New York
1 review
0 helpful votes
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They were great!
March 21, 2020

I ordered a pair of glasses but I didn't notice they weren't the ones I wanted until after I did the whole process of the payment. I contacted them to change them for the correct ones and if I could pay the difference and they did everything for me. I got them about a week later and I loved them.

Date of experience: March 21, 2020
California
1 review
0 helpful votes
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Great experience!
March 20, 2020

The process was very simple and straight forward. I did have to call and inquire about the lens shades, as I wanted my lenses to be as close to the original shade as possible, and customer service was able to answer very quickly. I still can't believe I was able to find my sunglasses at such a more affordable price with prescription included! This will be my new go-to place when I want to order specific prescription lenses.

Date of experience: March 20, 2020
Maryland
1 review
0 helpful votes
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Easy to order and quality lenses.
March 19, 2020

Easy to order and quality lenses.
Please enter at least 50 characters.

Date of experience: March 19, 2020
Illinois
1 review
0 helpful votes
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Terrible
April 17, 2020

Took a whole month to receive glasses. Sold me glasses that were out of stock. Glasses were expensive and took forever to receive. Will never buy from again

Date of experience: March 17, 2020