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EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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I am really pleased with my glasses. I will definitely be purchasing from here again. I shopped around and found my best price here!
Got exactly what I order and they rushed it as well. Great experience. They answer all my questions and excellent customer service. I will continue to order from them
I am not sure if the glasses was done correctly as per perscription, I am having an angled view when I look at some objects with it.
You really get quality product from them if you order something incorrectly no hassle with returns. This is the easiest most fastest efficient way to buy glasses and contacts price just right for anybody's budget
We ordered framed lenses and are pleased they were exactly what we ordered. They even arrived a day or two earlier than I thought they would.
I'm impressed on the time and efficient customer service very cute frames great price can't go wrong!
EZContacts has been super great to work with. I've order many frames from them only to send them back because of my own preferences. There has never been a problem returning anything to them. The rep I was just working with, Clara G., was super supportive and helpful.
Very helpful sales people! Don't have any problem s if the glasses don't feet right they never argue they just take them back, and offer other options! I love the service
My order was stolen off my porch and now everytime i call company about my refund due to improper delivery, they put me on hold for 20 minutes just to get back on phone to tell me they will call me back later with update on refund!?
Such a Lame company, and by the way
I'm still waiting on that phone call about my refund
I haven't received any phone call yet.
Any designer frame you could think of Ezcontacts has for the better price!
Items were always as described. Made cancellations and refunds a no hassle process!
Item arrived fast, fits perfectly, prescription was added.
Excellent fitting. Good quality progressive lenses. Light and trendy...
In addition, I paid 35% less than the retail price.
Bought these because it promised 3-5 day delivery but they just kept moving it until I was over a month waiting. Gave no discount for this just said "express" delivery but shipping still took 3 days. To top it off they sent the wrong color. If you need to save the money go for it but i rather just buy my glasses from a place that keeps their promise.
I ordered a pair of glasses but I didn't notice they weren't the ones I wanted until after I did the whole process of the payment. I contacted them to change them for the correct ones and if I could pay the difference and they did everything for me. I got them about a week later and I loved them.
The process was very simple and straight forward. I did have to call and inquire about the lens shades, as I wanted my lenses to be as close to the original shade as possible, and customer service was able to answer very quickly. I still can't believe I was able to find my sunglasses at such a more affordable price with prescription included! This will be my new go-to place when I want to order specific prescription lenses.
Easy to order and quality lenses.
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Took a whole month to receive glasses. Sold me glasses that were out of stock. Glasses were expensive and took forever to receive. Will never buy from again
Answer: You will wait and wait and wait and maybe have them tell you they are coming and then wait and wait and wait. My advice... don't order from them. There are so many lens companies that are fast and have good follow-up... it isn't worth it!
Answer: They are not a trustworthy company. They have lied to me on numerous occasions about an order I placed.
Answer: None of their frames are authentic, but some people don't seem to care as they are still in business, sad really as companies like this should be shut down.
Answer: This company lies, they do not return phone calls or e-mails, they have the worst customer service of any company I have ever dealt with and I too wonder if they are a sham.
Answer: You won't get them the next business day. I ordered glasses 3 weeks ago. After 10 days I contacted them for update, they claimed that they are discontinued, no discount or anytghing offered. So I order something else, customer service great, claims glasses will be FedEx shipped next day. Still waiting... it's been 4 days, no update. If you need your glasses fast, order elsewhere.
Answer: So did u did you ever receive your order?
Answer: Dear Valued Customer: Thank you for contacting us! This particular pair is currently unavailable. Is there any other frame you'd be interested? Please advise so I can further assist. Sincerely, Sarah Customer Support
Answer: Dear Valued Customer: Whats your email address/complete name? Please advise so I can further assist. Sincerely, Sarah Customer Support

