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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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I had a very pleasant conversation with a lady about returning my order. She assured me that I would be email the return shipping label would be sent out. I have not received that email yet and is't been 24 hours. They are very nice on the phone but why should I have to wait so long to receive an email. That email should have gone out before we got off the phone.
I ordered my Costa Del Mar Rincon sunglasses on the 4th of July and it's now the 20th. I have attempted to reach customer service repeatedly to understand why my order is being delayed as I understood that it would take 3 days to ship from their warehouse. All I need is some verification that they have even received my messages - which they claim will be responded to in 2-3 hours... If Covid has affected their ability to operate as their site claims they do, then TELL your customers something. I told them to cancel my order, but who knows if they ever read my message or not!?
This outfit doesn't sell real brands. They are Fake.
This site is so many times better than LensCrafters and you can't beat their prices.
This was my first time purchasing from EzContacts and the experience was exactly what the company called for - EASY! They have a wide array of products and the designer frames I wanted. Their service was also top notch. When I needed to do a quick change of address, their Customer Support Team was helpful and ensured I received the help I needed. I would highly recommend them and use EzContacts again.
They were very easy to order from. It took a couple of extra days to receive my product but they were glasses so that's kind of understandable.
Great price and quality product. My son loves the glasses
The prices are great, but my order was not fulfilled properly. I was sent a different color frame. When I called, I was on hold for 23 minutes, and hung up on in mid sentence. I sent the glasses back, and am still waiting for an update on my order. I'm not sure if I will get my glasses, a refund, or be left in the dark. Nobody will get back to me.
Lets start with price. Price was perfect. Prescription, perfect and on point. Delivery, as expected.
Was able to find the frame I wanted at a better price. My only issue is that whatever way the left lens was glued caught some type of debris and there is a bit of a thing caught in the edge of the frame. Nobody can really see it but it bummed me out a bit cuz I love the glasses a lot. The service was decent. Took a little longer than I would like but all in all pretty good and good quality product.
Glasses took almost a month, sent my glasses back and the return process is now taking a month. Which I might be more patient if they advertised accurate time frames. Impossible to reach customer service. Wish I could give less than one star.
I have bought a pair of glasses with EZContacts. Wrong lense but they're charging for freight and all incurred when needed for exchange. I end up and pay more.
Ordered 2 pairs of sunglasses that were in stock, still hadn't shipped a week later so I emailed to ask the status. 1 week later and 3 emails with no response I canceled my order.
Everything was great, from the customer service agent who helped me file a claim with my insurance, to using my gas card to pay for them. Everything was made easy. My only issue was how long my classes took to get here. Apparently they were back ordered but there was nothing indicated of that before I made my purchase. It's only after two weeks I called and was told they'd be processed in another week. Other than that I love them. Came with a cloth and case as well. No other issues. Will definitely use again the in future.
Fair experience. Shipping and details took longer than expected but overall was satisfied with my purchase.
Unfortunately, I will never purchase from EZ Contacts again. This was my second and final purchase. The glasses are stretched out and won't even stay on my face. They look used and never should have passes quality control. Instead, they were fitted with my prescription. Since they can't be returned, I'm out over $250. I will make sure to let my friends and family know that they should avoid buying from EZ Contacts.
What a disappointment. I doubt anyone cares and they won't reach out.
Easy to navigate on site and customer service is awesome. Received product is perfect.
I had made changes a few times and customer service was very helpful online and over the phone. A+++
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members