EZContactsReviews 6,720

Terrible experience and customer service is hard to get a hold of. I placed an order for glasses on 6/29 and still haven't received them a month later. I filled out a "contact us" form on their website asking for an update and never received a response. I called their 800 number on 7/14 (two weeks after ordering) and waited on the phone for an hour just to be told that they were "in the lab" and would ship out in 2-3 days. Another week goes by with no shipment info, so I call again on 7/20. I'm told again that they will ship out in 2-3 days, but they will upgrade the shipping method to Priority mail. They finally ship out on the 22th and I still haven't received them. So much for "Priority mail". At this point I just hope they show up in some day in good condition. I'm not typically one to leave reviews, but I hope others can learn from my experience.

My glasses were made with my prescription and shipped out within a reasonable time frame. My issue comes with the fact I paid for 2 day shipping and it took 4 days to get them after they originally shipped. I reached out voicing my concern that I paid for 2 day shipping and did not receive them in that time frame, that I received them in a normal shipping time frame which would have been free if I selected that option at checkout. Never got a response when I asked for a refund for the 2 day shipping that I paid for since they couldn't deliver in that timeframe.

I ordered prescription frames for the first time from EZContacts after years of getting contacts from them. The frames arrived with both lens frames cracked and the eye pieces free. In order to get a refund, I had to pay my own shipping costs to ship back my defective lenses. I did not want to do that so I called the service center, spent over an hour waiting on hold, and to get a prepaid shipping label. EZContacts defective merchandise protocol is ridiculous. All this to gain nothing but headache from EZContacts. I'm still without glasses and time lost I won't get back.

I paid for a pair of sunglasses and paid at the time of ordering. The company sent the glass 3 weeks later and charged me again. When I asked for a refund they said they had no record of the payment being paid twice. I sent them a screenshot of my bank account showing both transactions and they they - without apology - said they'd send a refund within two days. That was a week ago. No refund. On a side note the glassEd arrived and are really beautiful, so I am very disappointed in their lack of customer service.

Took nearly 3 months to receive my glasses. I NEVER heard from the company unless I initiated contact. No notice that the back order had been extended. For over 2 weeks, I was promised that my order would ship "soon" or "within 24 hours". Never any follow up to let me know that would not be the case. No offer to try & do anything to make things right. THEN, when my glasses finally did arrive, the stems are bent out so far that the frames FALL OFF MY FACE. When I reached out regarding that issue, I was told to take them to a local eye doctor for fitting. I am beyond disgusted with this horrendous service & will never be ordering from this company again. If I could give zero stars, I would.