EZContactsReviews 6,720

Wow - this was my first order thru EZ Contacts USA and I found it to be super quick & easy. The most difficult part was deciding what color contacts to buy bc the savings were so significant! Will order again.

I'd give zero stars if I could... Placed my sunglasses order on Sunday 6/26 and paid expedited 2 Day shipping to insure I'd have them for the following weekend. Finally received a shipping email on Wednesday 6/29 so I'd expect delivery on Friday 7/1. Checked the tracking and the sunglasses didn't actually ship until Thursday 6/30 and with the 4th of July holiday, my order isn't expected to be delivered until Tuesday 7/5... 9 days after I ordered them and paid for 2 Day Shipping

I tried calling customer service multiple times on Friday 7/1 and when I finally got through, the representative confirmed that they had messed up, offered to refund the expedited shipping charges but had to transfer me to another department to issue said refund... needless to say I was on hold for 35 minutes and nobody ever came on the line... why couldn't the rep I was talking to just issue me the refund? I had to get off the line to go back to work so I figured I'd use the chat feature... sent through my issue and the response I got said someone would respond in a few hours... what's the point of having a chat feature if nobody is on the other end? I also never got a response to my chat request... common theme with this place

I then tried calling in again and they were now closed... at 12:45pm! Apparently customer service only works 9a-1230p on Fridays... must be nice

Horrible experience with EZcontacts... now I just have to hope that my sunglasses aren't counterfeit... I'm not holding my breath

I purchase 2 par of sunglasses on 2 separate times and they never give me update of the status of my order. All they says was check next week... very unprofessional. They don't have their items in stock but let us purchase it without giving any updates. BTW on website It doesn't show up as out of stock. Very disappointing. Galvin was the representative who says to me to check back in a week for my order...

Réplica, dice MADE IN CHINA, en la web no avisa que son replica y los venden como si fueran originales, y cuando los recibo tampoco me enviaron garantia, estoy muy desilusionada porque los pague mucho dinero

I ordered two packs of lenses, but it got lost on the way. I tried to contact them via email and phone, but they just ignored and barely responded. If it was a $20 thing I wouldn't have cared but its $#*!ING MORE THAN $400! I CANNOT BELIEVE THEY JUST IGNORE ME

I ordered two sets of eye glasses over the course of the last 18 months. In both cases, when I ordered; I was told 2 to 3 days to produce them. In the 2nd circumstance they already had my prescription. For the 1st pair, They were over 3 weeks late in shipping the lenses. In the latest or 2nd circumstance, I called one week after the original order. I was informed that the eye glasses would ship in 2 days. They did not. When I called back another week later, I was informed the glasses would ship within 2 days. Believe me, they have no intention of meeting this deadline. EZ Contacts lies. Their customer service team is pathetic. Each time I called I was on hold for 20 to 30 minutes. I will never order another pair from them. This was my fault for trusting them.

I order some glasses ray bans for my son 9 years old, received an email has been delivered call them made a claim confirmed re ship address. Its been 2 weeks haven't herd back sent a bunch of emails and no response, I am so upset. Horrible service.

Authentic! Authentic! Authentic! You guys saved me 250 dollars! This has been a fantastic experience lightening fast ship

Ordered a pair of Prada sunglasses on 4/27, when I ordered it said 4-5 days to arrive and "in stock". Weeks pass by, nothing. I call and they tell me that the sunglasses will
Arrive by end of May. It's June 2nd, no sunglasses, no updates. The company is lying to their customers and should be reported. Look at the picture I attached, it still says the glasses I ordered are in stock and ready to ship. Where are they? If they do not arrive by tomorrow, I will request a refund. This is a bogus scam. This is also my second time this has happened. First time it was two pairs and over $500 was held for 2 months. Plain crap.

Glass came in a timely manner and the were a great price. L would buy from here again if they had what I was looking for at a good price.

I decided with EZ. There were no hidden fees, the discount wasn't a mail in rebate, and shipping was free. My contacts arrived 4-5 days after purchase! Definitely impressed and will use EZ again.