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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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So happy I decided to order these glasses. The process was quick and easy, the price was amazing, and they were delivered in no time!
I have already recommended a few people and they plan to order as well.
Great prices, amazing glasses and fast shipping! Great customer service and communication. I will buy again from this site in the future and recommend this site to my friends/family.
I found some sunglasses I had been wanting on EZ Contacts website at a lower price and I needed them for an upcoming weekend trip. I ordered them on a Tuesday for rush delivery. After I placed my order I skimmed through the reviews - nearly all of them were negative. I panicked. I thought surely I was never going to get my sunglasses on time. I contacted customer service the next day and they answered the phone right away and couldn't have been more accommodating. They let me know my glasses would arrive by Friday. Well, my glasses arrived Thursday, a day early! They were authentic and perfect. I had an outstanding experience with EZ Contacts. The customer service was great and my order was expedited a day early! I would highly recommend using them for any of your contact, eyeglass or sunglass needs.
The site was easy to use and get the things I needed for my glasses. It was my first time using a website to order glasses and I am certainly glad that I did. I will use it again in the future and will tell my friends about it as well!
We ordered a pair of expensive eye glasses, when they arrived the lens' were loose out of the box. I took them to a local eye doctor and they stated that they had to be fixed by the manufacture as they needed to be taken out. [Lens']. There was a back and forth with the company - no apologies There was also a long delay in getting the glasses back and then they made me pay for the shipping. Ultimately after my complaint - they refunded me the almost $15 in shipping - again - no apology and very unprofessional email communication. This company's customer service and quality standards are a joke!
Dear Valued Customer:
Thanks for taking the time to write a review! We like to hear when things aren't so we can know how to improve. Although our prescription lenses are fully inspected prior to shipping, we apologize that yours slipped through our quality control. We're glad that we were able to redo the lenses for you at no extra cost so that you can now enjoy your designer Ray Ban glasses. We hope that everything turned out well, and our customer service team is here to assist you shall you have any further concerns.
Sincerely,
The glasses are great. Price was great, at least half the price locally. I was hoping they'd ship faster, but it was worth the wait.
I made my order on Dec 14,2016 and after a month with no shipment email I call EzContacts. The representative notified me that the glasses were on back order. I would have been ok with that if I was notified when I placed my order or at least a couple day after I placed it but I didn't get any notification until I called. I recieved my order Feb 9,2017. I am happy about the quality and pricing but very unhappy about being left in the dark about the shipment. Will I order again? I might but it's unlikely.
I ordered 2 glasses, one with out prescription which came in 3 days and rhe one with came less than a week. Both glasses came in designer cases. Love my glasses
I received my product in a timely manner. The process was smooth and seamless. I would recommend EZ Contacts to everyone!
Recieved glasses with no prescription. Even though I verified by phone and by email confirming they recieved my prescription. I have emails to confirm everything... I was furious. I'm on a vacation so now I have to wait to get home and fix these.
I waited forever for my order... got them they were wrong... sent then back... wrong again... sent them back for refund... WAITED weeks for refund... getting different answer's everytime I e-mailed or called ( girl on phone chopping on her lunch in my ear just telling me anything)... So therefore I will go back to using eyebuydirect for future glasse's... The only person that did seem to try and help me was named Kathy cheer to her but otherwise TERRIBLE experience with your company
I ordered a pair of Ray-Ban prescription sunglasses. I was told that they would ship within 5 days. I FINALLY received the order after 5 weeks. Several interactions with customer service showed very little concern for the delay. I will gladly pay 20% more locally, as the quality would have been better also.
I had a great experience! At first my glasses were supposed to be delayed for month, but I got them in less than 2 weeks! Best experience with online optical retailers, and the glasses are phenomenal!
I ordered glasses and found out 2 weeks later they haven't been in stock nor do they know when they will become available again! I had to call 2 weeks after placing my order to find this out. I was allowed to switch my my order to another pair and was guaranteed a rush on the order and expedited shipping which both turned out to be lies.
I never received an email confirmation that my package had been received and that my refund was processed so i had to call and wait on hold for 25 minutes to confirm.
Two pairs purchased. Problem with lenses in one pair corrected without question (customer pays to return imperfect items). Each pair had bent nose pieces (I clumsily adjusted each to avoid return costs and turnaround time).
RX lenses & shipping took a little bit longer than I expected about 3-4 weeks. Customer service is great and my boyfriend loves his frames! We actually reorder a pair for 4-5 years ago. Same quality as the Persol's with half the cost.
Compared to a local business, I saved almost have on prescription Hugo Boss glasses. Will definitely use again!
Glasses took way too long to arrive. When they did they were un-wearable. Prescription was not ground correctly and the progression was way off. I took them to an independent lab to confirm the bad lenses. I sent them back and waited 3 weeks to receive a refund minus a 25% restocking fee (which they said I could use for another purchase). They claimed the lenses were fine. Customer service although friendly on average takes 2 days for a reply and usually a lengthy wait on hold when calling them. Check the NY State Better Business Bureau reviews. I wish I had before I did business with them.
Dear Valued Customer
Thanks for taking the time to write a review! We like to hear when things aren't so we can know how to improve. Although our prescription lenses are fully inspected prior to shipping, we apologize that yours slipped through our quality control. We're glad to offer a free prescription redo on progressive orders. I see that you opted for a refund, and I'm glad we were able to accommodate your request. We hope to serve you better next time, and have our optician be in contact with you to make sure we have all the prescription details correct.
Please feel free to contact us at anytime shall you need any further assistance.
Sincerely,
Ended up with great glasses. After a very long wait on hold, I was informed that the frame shown on their website was discontinued by manufacturer. I begged the reluctant representative to dig further. Delighted that frame was found. Lenses are fine, but communication with the company is very difficult with long waits and tired representatives.
Dear Valued Customer;
Thanks for taking the time to write a review! We like to hear when things aren't right so we can know how to improve. We try to keep our stock as accurate as possible, and if there's any availability issue an email is sent within 24 hours. We're sorry that yours was overlooked! For future orders, you can contact me directly prior to ordering to ensure stock and availability:
Please feel free to contact us at anytime shall you need any further assistance: 718-705-6639 ext 308
Sincerely,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your kind review! We love to hear feedback from our satisfied customers so we can continue with our great services with pride and pleasure. We're super glad to hear that you're enjoying your order, and we're looking forward in doing business with you again in the future.
Sincerely,