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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Very user friendly & easy to navagate. Wide variety and wonderful selection of fashionable high end frames at an affordable price.
Excellent, thanks, purchased 3 pairs, would recommend to a friend. We will use again. Philip Licchio
My glasses fit great and the prescription is correct. The shipment time was fast. I live in Canada so I thought it would take longer than it did, so I was pleasantly surprised.
Very unhappy...
The frames that i ordered are in backorder... the company Never notify me until I called Them... they still in backorder i keep calling them...
In the midtime i ordered another pair of frames and my prescription were not correct...
Always wanted a pair of Persol "Steve McQueens" but since I wear prescription lenses, I thought the price would be prohibitive. THEN I found EZContacts.com. I have since purchased TWO pairs of Persols from you and have been nothing but pleased. I would recommend EZContacts to anyone!
Shop with confidence. I asked question about sunglass material and got quick reply. Turnaround time - on par with other vendors and competitive pricing.
I ordered contacts on 2/8/2017. Today is 3/1/2017 and I've yet to receive my contacts. EZContacts told me it was USPS problem, but USPS tracker shows that my item did not arrive at the post office until 2/23.
Watch out! This site sells out of stock items. I bought a prescription eyeglasses (Carrera 58mm) on February 6th. I made contact with the store on February 20 and was informed that the glasses were out of stock. Attendant Kathy said that I could wait until February 28 that he would be sent. On February 28 I contacted the store again and was informed that maybe on March 20th they could have the merchandise I ordered. Anyone who asks for prescription glasses can not wait so long and the store continues to advertise the product as if it were in stock for sale. They tried to offer me in another color or another size, but I made a choice when I made the purchase and that choice has to be respected. The worst thing about the problem was the store did not make contact to let me know that there was not the product in stock and the dates that could receive the product. I had to buy it at another store and pay to make and send my prescription glasses as soon as possible. I do not recommend! Beware of this shop! Extremely disrespectful to the customer!
Dear Valued Customer:
Thanks for taking the time to write a review! We try to keep our stock as accurate as possible. In case there's any availability issue, an email is sent within 24 hours. We're sorry that yours was overlooked. For the future, you can contact us prior to ordering just to make sure that the item is readily available. We're sorry that it didn't work out this time, for we hope to service you more effectively in the future.
Sincerely,
Great customer service with a great pair of glasses at a reasonable price. Recommend this company and will be a return customer.
Love the The work EZcontact's did with my prescription sun and eyeglasses. Quality designer frames. When they arrived, I was excited to try them on and they fit perfectly. I just filled out my prescription on the website. I actually had a prescription filled by my coverage as well. I am more happy with the pairs that I purchased from EZ.
I am very pleased!
The transition lens take way too long to clear and don't clear all the way when you are inside. This is a pain because everything is darker
I wish I could give 0 stars but it is not an option. I ordered my husband some Versace shades over the Holidays and the shipping was such a hassle. Finally, the problem was rectified and I received them on time for Christmas so I decided to give them another chance and order my Versace frames from here in time for my opthamology appointment and after taking my money, I get an email that they will not ship until March 20-April 10! Today is February 27th! I am so mad I am shaking! Why take a customer's money without the product on hand? WHYYYYYYYYYYYYYY
It's a no brained. I went to a local shop and found the glasses I wanted. Purchased them on Ezcontacts at half the cost
It was just all around a great experience! Choices of many varieties. Customer service was great and it got to me so much quicker then expected.
Good prices but the shipping is extremely slow! I live in NJ and the company is in NY... it says ships in same day but my order has yet to ship and that was over a week ago. Highly disappointed
Very easy & reasonably priced. Will do business with again...
Finally got my frames after more than a month. Wasn't informed frames were "out of stock" until AFTER I ordered them. Would be helpful to have some notification on the website when there is a temporary out-of-stock situation.
I ordered my contacts on 2/2/17 and here it is 2/23/17 and still no contacts. I called customer service and was told that they have been sitting at UPS since 2/16/17. I know it does not take UPS a week to ship in the US!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thanks for taking the time to write a review! We like to hear when things aren't right so we can know how to improve. We try to keep our stock as accurate as possible, and if there's any availability issue an email is sent within 24 hours. We're sorry that yours was overlooked. The good news is that your order has already been shipped and is on its way to you. We'll contact you by email with the tracking details.
Sincerely,