EZContactsReviews 6,720

My order took longer than 2 months to process. I called a few times within that time frame and they said my glasses were in back order... which the website did not say that at all while I was purchasing the frames. They offered to cancel and send in a different color I declined and just continued to wait. Each time I contacted them they gave me a different eta. However when they finally came they were perfect, and the representatives were nice. That's why it's not a complete 1 rating.

These are quality glasses, but I had quite the runaround to get them. It took them three weeks to mail them the first time, but when they arrived they were the wrong glasses. After getting bounced around to a couple different customer service reps, and several emails later, I found out first that my glasses were out of stock, then that they were in stock but needed to be shipped from Europe. Almost two weeks after *that* my glasses, finally, arrived. They upgraded my lenses as a courtesy, so that was nice. But I don't know if I'll try to use this company again. The glasses were affordable but not worth the hassle in my case.

I am regretting ordering glasses online. They are selling items that they dont have in stock. They get the items from manufacturer after we order which takes 1-2 weeks. Then they work on it and ship which takes another week. So unless you can wait atleast 3-4 weeks to get your glasses it is not advisable to order form ezcontatcs.

After they ship, if there is a delay or your item gets lost in shipping, you will have to spend hours trying to call customer care and talk to someone. After that another 3-4 weeks i guess. ( my issue is not resolved yet)

They never notified me of a delay from the manufacturer (even though their site states that they notify within 24 hours). It was two full weeks and the only reason I found out was because *I* contacted them. Then they gave me the runaround and swore they'd let me know when the frames actually did come in. They didn't tell me. I had to ask. Then they said they were giving me upgraded 1-2 day shipping. I got the shipping notification on a Wednesday evening and didn't receive the glasses till Monday. After all this, all they actually gave me was a measly additional 5% off. This equated to only $11... for having to way almost 4 full weeks and fight them constantly for updates.
NEVER USE THEM!

I will never order from this company again. Receipt of my order was delayed for weeks. Customer service was incredibly difficult - instant message service nonfunctional, most of my emails were never answered, very long wait times to speak with representative on phone, promises made that were never kept, my glasses arrived and did not even pass a simple 4 point alignment test, glasses so crooked on my face that I had to go to an opticians office and pay to have them adjusted, etc, etc. This was a horrible company to deal with in every way - buyer beware.

I ORDERED 2 PAIRS OF GLASSES AND RECVD THE 1ST PAIR BUT THE 2ND PAIR IS STILL NO RCVD - I CALLED IN S/W REP AND HE STATED A "MANAGER" WOULD SEND ME A CLAIM FORM TO SIGN AND HE WOULD LOOK INTO RESENDING ME GLASSES THAT I ORDERED ON MARCH 13TH- TODAY IS APRIL 14TH AND I STILL HAVENT HEARD ANYTHING- VERY POOR CUSTOMER SERVICE AND WHEN YOU CALL IN YOU ARE ON HOLD FOR AN HOUR AND GET A REP WHO YOU FEEL LIKE YOUR PULLING TEETH FROM TO GET AN ANSWER!

If you're a person of a certain age-- you'll remember the above warning from a beloved character named "Robot" featured in the 1960's series "Lost in Space." For a moment, humor me, and pretend your "Will Robinson" and I'm "Robot"-- and allow me to forewarn you to "run as fast as you can from EZ Contacts!" My order has been processing since it was placed more than 10 business days ago-- I've apprised my FSA representative who has informed me how to get my funds returned, as well as the BBB... My next stop? Possibly the Brooklyn DA-- I'm definitely convinced that all the rave reviews they receive are from their own staff or from some other insiders who are being paid to post them-- As someone who likes luxury glasses; I advise you to pay full price@ your local optician/optical boutique. Your pockets may be a emptier--but at least you wont' be shafted!