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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Exhaustively difficult to communicate in -- real time -- with management: customer service has no direct contact with its lens-lab, resulting in untimely communications, thus a customer's time-sensitive demands can not be met.
Daryl was very helpful and friendly!... Thank you!
I would totally recommend this site! Great prices! Very responsive customer service. So happy I found this site!
Haven't received my contacts yet, but the ordering part of the process was easy/efficient. Getting my contacts is taking longer than it indicated on the website, and I have been unable to get specific shipping information via the website so that I could track the order. Customer Service (Daryl) was very helpful via the online chat function. I am hopeful that after this initial order, the process will smooth out, and I will receive subsequent shipments in the advertised 5-7 days.
They offer competitive prices, and the customer service is incredible! Such a great store that has become my go to website for all my vision needs.
Dear Valued Customer:
Thank you for your wonderful rating! We are pleased to hear about your great experience. We surely appreciate your loyalty.
Sincerely,
Purchased the Liberty Sport Helmex glasses on June 26,2017. Did not receive the order until July 19th and the prescription was wrong. Returned the glasses the following day for a refund. When I checked my account, they only refunded me a partial amount (Refund policy guaranteed 100%). I called to inquire on the refund and was told it was because I had placed the order on June and I was past my 30 days --? I had to inform the customer service representative that the Return Policy clearly stated that 100% refunds were 30 from the DELIVERY date, not PURCHASE date. Later that day I received the refund balance. I should not have gone through the hassle.
Darryl grimes was really a big help in determining which size glasses to get. Ty
Big help for me to decide
Slight delay in getting the information, but Daryl Grimes got the information I needed and personally handled my order to get it shipped out to me. Awesome! Im glad I switched from 1-800-Contacts!
Had an issue with the prescription and the issue was resolved easily. Great customer service. Daryl Grimes
Five stars for darly Grimes. And 3 for satisfaction Because I ordered them July 28 and still haven't received them however i will definitely be willing to give a five star review if I actually do receive my contacts this Saturday
It was a joke I had to call and ask where my glasses were after a month and as hadn't even order the frames. The. The customer service lady said it had to be in QC for a week which turned into 2 weeks. I should get refund.
Poor quality of lenses. Extremely slow processing. Mediocre customer service. Im very disappointed. Frame was ok, but needed adjustment to sit straight.
The glasses and sunglasses I ordered were amazing. They took about 3-4 weeks to arrive. They were worth the wait in exchange for the savings.
Dear Valued Customer:
Thank you for rating us with 5 stars. We are very much complimented to hear that you were happy with our quality products.
Sincerely,
Shipping took longer than expected and I had to call to track my order. If I hadn't called, my glasses probably would have been delayed an extra week.
I was hesitant to order online for my frames but decided to place an order with EZContacts anyway since the price of my frames was much cheaper thanI had seen in a store. Unfortunately my frames were on backorder. I needed my glasses fairly quickly so I contacted ezcontacts to cancel my order via live chat and a rep named Daryl Grimes helped me. The rep was very polite and helpful and helped me with my cancellation. This order did not work out but I will definitely order again for a second frame because the company has great prices and very good customer service
Dear Valued Customer:
Thank you for taking the time to share your feedback! Although we apologize that it didn't work out this time, we sure hope to service you more effectively in the future.
We surely appreciate your loyalty.
Sincerely,
John Miller was fantastic! He helped me courteously and instantly and provided me with a UPS tracking number.
Customer service was awesome and it was easy to order.
Easy to write my information and easy to upload the prescription.
Dear Valued Customer:
Thank you for passing along your feedback! We love hearing your feedback so we can continue with our great services with pride and pleasure.
Sincerely,
I spoke to Daryl Grimes and he was very responsive and helpful. I was very pleased with my experience.
I'm not satisfied with the lens, my eyes get tired with prolonged use of the glasses...
John miller on the live chat was a great help with quick responses and quick answering and helped me figure out my concerns
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
We appreciate your feedback! Thank you for letting us know how we're doing in your kind review. We appreciate your loyalty.
Sincerely,