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EZContacts

3.4

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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Wisconsin
2 reviews
0 helpful votes
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Great customer service
August 9, 2017

I had to replace my glasses and my order was completed very quickly! I have recommended them to family and friends who want a quality product but still want it to be affordable too.

Date of experience: August 9, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for sharing your feedback! We're very much complimented to hear about your great experience. We truly appreciate your loyalty.

Sincerely,

Louisiana
1 review
0 helpful votes
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Daryl quickly and easily addressed an order issue--no hassle! Outstanding customer service via the live chat.

Date of experience: August 9, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your wonderful review! We're glad to hear about your good experience via our online live chat. We are looking forward to keep up with our great services with pride and pleasure.

Louisiana
1 review
0 helpful votes
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Awesome customer service
August 9, 2017

I had to wait a little longer then expected but the wait was worth it. Customer service is excellent and very professional. Thank you glasses is exactly as described. I saved a lot of money with EZContacts!

Date of experience: August 9, 2017
New York
1 review
0 helpful votes
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Far exceeded my expectations
August 9, 2017

I SAVED 70% off my local eye clinic quote where i would have to wait 1 week to get new glasses. EZ contacts got my prescription on-line Sat morning and 4 days later i got exact designer glasses i had found locally.
I saved sooo much Im going to buy 2nd pair of prescription glasses.

Date of experience: August 9, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for taking the time to share your feedback! Our professional lab puts great attention to detail on all prescription orders. Thank you for letting us know that you're happy with our quality products!

Sincerely,

Utah
1 review
0 helpful votes
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Fast and quality
August 9, 2017

The team at EZContacts helped ensure I received my glasses in time for a conference - something I greatly appreciated! When they arrived, they were in excellent condition, the lenses are high quality.

Date of experience: August 9, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for passing along your feedback! Customer satisfaction is our main concern, so thank you for letting us know how we're doing.

Sincerely,

New Jersey
1 review
0 helpful votes
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Perscription incorrect
August 11, 2017

The frames were as expected however the percription lenses are not right. Bummed! I am going to buy lenses... again.

Date of experience: August 9, 2017
Colorado
1 review
0 helpful votes
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I've been trying to get decently made glasses from ezcontactsusa for a long time now. They used the wrong lens materials, the coatings were cracked, the edges were horribly beveled, and they stripped out the frame screws. After receiving a store credit (not the refund I wanted), I tried to order different frames only to find out that what they list on their website isn't actually available. After several compromises on frame style and color, they finally had something I could use. It looks like they substituted a different lens material again even though I told them to put it in the notes not to, but they are usable and I'm glad the ordeal is over.

Date of experience: August 8, 2017
Pennsylvania
1 review
0 helpful votes
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Good work!
August 9, 2017

I ordered prescription sunglasses. I have few problems, but received excellent explanation. Daryl helped me with my order. It's good experience. It is important that is good quality and low price. My prescription sunglasses no different from regular sunglasses. It's amazing. Thank for manager Daryl, received all answers for my questions.

Date of experience: August 8, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for taking the time to write your review! We like to hear when things are right so we can continue with our great services with pride and pleasure.

Sincerely,

District of Columbia
1 review
0 helpful votes
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Changing Shipping Time
August 9, 2017

I had a nice chat with Daryl Grimes. He resolved my issue very quickly and was friendly. Thanks Daryl!

Date of experience: August 8, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your perfect rating! We are glad to hear about your great experience via our online live chat. We will definitely acknowledge Daryl for his great work.

Sincerely,

Colorado
1 review
0 helpful votes
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Fast and easy!
August 9, 2017

John was great to work with. He provided me with a quick response and was proactive in answering my question. He was very friendly and is a good representative for ezcontacts.

Date of experience: August 8, 2017
Massachusetts
1 review
0 helpful votes
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Gave me info I needed
August 9, 2017

I needed help tracking down my pupil distance from a previous order, and Daryl got me that information plus my full prescription. Thanks.

Date of experience: August 8, 2017
New Jersey
1 review
0 helpful votes
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Daryl Grimes
August 9, 2017

Great help, helped me get through the issue i was having, really appreciate it. The issue was a prescription verification that was taking way too long than it usually takes, and daryl helped me solve the issue and get through the process.

Date of experience: August 8, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for passing along your feedback! We are looking forward in continue serving you again in the future.

Sincerely,

New York
1 review
0 helpful votes
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Helpful chat
August 9, 2017

Daryl was quick to help me through chat when I had a question about shipping. The last person ended my chat before responding but he was great. Thank you!

Date of experience: August 8, 2017
Tennessee
1 review
0 helpful votes
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Accomodating
August 10, 2017

Great experience. My item was on back order and was notified until a few days later as I ordered over a holiday weekend. I called back debating on canceling the order. EZContacts refunded my rush delivery fee and provided me with complimentary rush shipping. Glasses for great. No problems what so ever. Absolutely best price!

Date of experience: August 8, 2017
Colorado
1 review
0 helpful votes
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I'm never using this site again
August 10, 2017

I took almost a full month to get my kid's glasses. First the frames were discontinued I emailed about a different pair and didn't get a response for a full week. They finally responded and found the discounted frame and shipped them out. Then it took 2 weeks for them to arrive. Never again Will I spend any time or money on this company

Date of experience: August 8, 2017
New York
1 review
0 helpful votes
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No cust service
August 10, 2017

Awful. Got no answers to nothing. Still I don't know what happened to the rest of my order. I am completely in the dark

Date of experience: August 8, 2017
Texas
1 review
0 helpful votes
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Great service
August 9, 2017

Love my glasses everything ordered received in one and half week. Frames came out nice. Was worried now it was going to turn out since it was my first time ordering online. Will definitely continue to order with ezcontacts.

Date of experience: August 8, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for sharing your 5 star review! We are very much complimented to hear about your positive experience. We are looking forward in continue doing business with you again in the future.

Sincerely,

New York
1 review
0 helpful votes
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Great service
August 10, 2017

Love my new glasses. Would definitely order from here again. Fast shipping. Great selection of glasses.

Date of experience: August 8, 2017
Illinois
1 review
2 helpful votes
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I have never posted a review in all my life but after reading all the negative reviews about this company I wanted to share my positive experience. I knew exactly the frames I wanted, and I found them for the best price with Ezcontacts. I ordered them, and then I read the reviews on this company. I panicked! There were so many terrible reviews. Did I just get scammed?! The answer is no! I ordered my frames on 7/26/17. I received a call a few days later from them wanting to be sure I didn't have questions about my prescription. When I returned the call I got a live person right off the bat. My glasses shipped on 8/2 & they arrived on 8/7. They came beautifully packaged with a case and other goodies. My experience was 100% different than many I read. I can only chalk this up to the fact that people with bad experiences take to the internet to vent & those with good experiences don't often post reviews. Every business has issues so I'm sure the concerns posted are legitimate. However, I don't think those are the norm for this company. I would definitely order from them again.

Date of experience: August 7, 2017
Kansas
1 review
0 helpful votes
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Took a while but worth the wait!
August 9, 2017

It took a few weeks to get my prescription glasses but they were worth the wait. They came with a hard case and several cleaning pads with spray cleaner. Oh and a little tool to work on them. The anti glare coating makes everything look so much clearer. I will be ordering all my glasses here and have told all my friends how good a deal I got.

Date of experience: August 7, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your review! Please note that processing time on prescription orders may very per rx. Every order goes through inspection prior to shipping to insure quality control. We're so glad to hear that you are completely satisfied with your order. We are aiming to keep you impressed on all your future orders.

Sincerely,